EFTA02053166

To: Amex Centurian Trave From: Lesley Groff Sent: Thur 4/21/2016 1:12:27 PM Subject: Re: Change ticket again!! ok fantastic. thanks [Incident : 160420-0016201 On Apr 2 I , 2016, at 9:04 AM, Natalia Molotkova wrote: To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova Natalia (Natasha) Molotkova Centurion Relationship Manager To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova Sent: 04/21/2016 09:04 AM And I will keep an eye on it, for better s Regards, Hours: Monday through Friday 9:00am to 5:: From: Lesley Groff Sent: 04/20/2016 05:42 PM middle seats are fine! thank you! they can try to change tt On Apr 20, 2016, at 5:01 PM, Natalia Molotkova Sent: 04/20/2016 05:01 Lesley, at this point return flight - only middle Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00art EFTA_R1_00593304 EFTA02053166 From: Lesley Groff Sent: 04/20/2016 10:23 Thx Sent from my iPhone On Apr 20, 2016, at 10:25 AM, Natalia Molotkova= • To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova OK, setting up exchange Natalia (Natasha) Molotkova Centurion Relationship Manage On Apr 20, 2016, ; To: Lesley Gi Subject: Cha From: Natalia EFTA_R1_00593305 EFTA02053167 new fare w Nata n EFTA_R1_00593306 EFTA02053168 Nata Hi Natasha. V EFTA_R1_00593307 EFTA02053169 EFTA_R1_00593308 EFTA02053170 American Et, requirements f You may receiv of EFTA_R1_00593309 EFTA02053171 If you are un Please be adv stay and payat liability Statem "Amex") act a persons or pror cancellation of fires, earthqual to the publi. Intermediary Di factors in identi a fiduciary. W from time to tin and administre and supporting American E suppliers ar suppliers and ri California Statr To learn more a When booking co ("Concierge Comp provider(s) fulf Company and/r EFTA_R1_00593310 EFTA02053172 Express strongly Service providers act on behalf of Co provider acknowl' the service provide claims relating t failure to deliver of provider and not shall not be liable I Content is provide and may not be hi here: jhttp://wwi efforts Conder purchases and/c right to note prof suppliers and is suppliers pay u' incentives to our ti new fare will be lower, we can use differ persor Natalia (Natasha) Molotkova Centurion Relationship Manage EFTA_R1_00593311 EFTA02053173 On Apr 20, 2016, ; To: Lesley Gi Subject: Cha From: NataliE Nata Hi Natasha. V EFTA_R1_00593312 EFTA02053174 EFTA_R1_00593313 EFTA02053175 American E) entry/exit rc informat You may rec details abou If you are unal Please be applicable tc Liability Stab (collectively, expense or da not limited tc fares, itinera EFTA_R1_00593314 EFTA02053176 unrest, strike! Intermediai consider vg independent for reaching may also pros access to o compensatic products including levg itineraries, s Calil To learn more a When booking co ("Concierge Comp provider(s) fulf Company and/c Express strongly Service providers act on behalf of Co provider acknowl' the service provide claims relating t failure to deliver of provider and not shall not be liable I Content is provide and may not be hi here: (http://wva efforts Concier purchases and/c right to note prof suppliers and is i suppliers pay u: incentives to our ti EFTA_R1_00593315 EFTA02053177 Natalia (Natasha) Molotkova Centurion Relationship Manage Hi Natasha. We need to change the ticket for From D Subject: Itinerary INC DO NOT REPLY TO THIS EMA messages. If you ha' Airline E Your travel arrangements are oui details regarding your travel ar website. Please click on the link EFTA_R1_00593316 EFTA02053178 CITIZENS OF UNITED STATES Ml Date 21 Apr 2( Airline America! Airline Record Locator Flight/Class AA2421 t Origin Miami, M Destination Charlotte Departing 12:45 PIV Arriving 03:20 PW Estimated Time 2 lirs 35 Stops Non-stop Seats Unassign Confirmed EFTA_R1_00593317 EFTA02053179 Date 24 Apr 2( Airline Airline Record Locator Flight/Class AA943 G Origin Charlotte Destination Miami, M Departing 01:45 PN Arriving 04:47 Ply Estimated Time 3 Mrs 2 N Stops Non-stop Seats 29D, 29F Confirmed American Express strongly recommends that you pe your travel destination. Due to frequent changes, AME for an You may receive customer service emails even if yo practices, please review the Se( If you are unable to view the PDF attachment, en Thank you for choc Please be advised that certain mandatory hotel-impose to the hotel operator at check-out from the property. Liability Statement. American Express Travel Relate as an agent for travel suppliers and you understand ar directly or indirectly, from (1) the acts of omissions operations, accidents or failures of equipment, or cha of governmental authorities, civil unrest, strikes, riots, party tecl Intermediary Disclosure. Amex assists you in finding identifying travel suppliers to you and recommending ! to be aware that certain suppliers pay us commiss incentives to our travel counselors. Certain supplier! them, such as granting them access to our marketing compensation from suppliers when customers use the time to time we may enter into other business relatio receive, are subject to change. In identifying supplier: preferences. The relationships we hay< EFTA_R1_00593318 EFTA02053180 California State Seller of Travel Registration Number: Privacy Statement I Visit the Ce To learn more about e-mail security or report a suspicious e-m O 2015 American Express. When booking concierge services for Card Members, American I ("Concierge Company'). In some cases, Concierge Company will provider(s) fulfilling your concierge service. The actual decisic Company and/or American Express is the responsibility of eac Express strongly recommend that you carefully consider each s Service providers are not employees or agents of Concierge Cor act on behalf of Concierge Company or American Express in any provider acknowledges that Concierge Company and/or America the service provider used by the Card Member, and expressly urn claims relating to services or products provided by the service failure to deliver on the terms of any contract between the servic provider and not against Concierge Company and/or American E shall not be liable for loss, damage, or other claim with respect tc service provider. Service provider rates and Content is provided "AS IS," without any express or implied warr5 and may not be used without written permission. Used hereur here: fhttp://maputoortle.com/helpiterms mai here: jhttp://www.maps.google.com/help/legalnotices maps.h. efforts Concierge Company and American Express perform oi purchases and/or shipping charges you authorize. Fees may ap right to note profile and preference data for servicing purposes. suppliers and is not responsible for the actions or inactions of 5 suppliers pay us commissions and other incentives for reachir incentives to our travel counselors. For more information please CST#1022318, Washington UBI#600-469-694, Reft5 160420-0C From: Natalia Molotkt Sent: 04/20/2016 10:2€ EFTA_R1_00593319 EFTA02053181 OK, setting up exchange, new tickets will remain n( Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00arr From: Lesley Groff Sent: 04/20/2016 10:0:: Yes. Proceed. Please mail vo Lesley groff Thx Sent from my iPhone On Apr 20, 2016, at 9:58 AM, Natalia Molotkova • To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova new fare will be lower, we can use differ persor Natalia (Natasha) Molotkova Centurion Relationship Manage EFTA_R1_00593320 EFTA02053182 On Apr 20, 2016, ; To: Lesley Gi Subject: Cha From: NataliE Nata Hi Natasha. 1, EFTA_R1_00593321 EFTA02053183 EFTA_R1_00593322 EFTA02053184 American E) entry/exit rE informat You may rec details abou If you are unal Please be applicable tc Liability Stab EFTA_R1_00593323 EFTA02053185 (collectively, expense or da not limited tc fares, itinera unrest, strikec Intermediai consider vs independent for reaching may also pros access to o compensatic products including levc itineraries, s Calif To learn more a When booking co ("Concierge Comp provider(s) full Company and/c Express strongly Service providers act on behalf of Ca provider acknowl' the service provide claims relating t failure to deliver of provider and not shall not be liable I Content is provide and may not be hr here: ihttPlAvwx. efforts Concier purchases and/c right to note prof EFTA_R1_00593324 EFTA02053186 suppliers and is suppliers pay u incentives to our ti Natalia (Natasha) Molotkova nage Hi Natasha. We need to change the ticket for From D Subject: Itinerary INC DO NOT REPLY TO THIS EMA messages. If you haN Airline E Your travel arrangements are oul details regarding your travel ar EFTA_R1_00593325 EFTA02053187 website. Please click on the link CITIZENS OF UNITED STATES Mt. Date 21 Apr 2( Airline Airline Record Locator Flight/Class AA2421 ( Origin Miami, M Destination Charlotte Departing 12:45 Pht Arriving 03:20 PIV Estimated Time 2 Hrs 35 Stops Non-stop EFTA_R1_00593326 EFTA02053188 Seats Confirmed Unassign Date 24 Apr 2( Airline America' Airline Record Locator Flight/Class AA943 G Origin Charlotte Destination Miami, M Departing 01:45 PIV Arriving 04:47 PN Estimated Time 3 Hrs 2 Iv Stops Non-stop Seats 29D, 29F Confirmed American Express strongly recommends that you pe your travel destination. Due to frequent changes, AME for an You may receive customer service emails even if yo practices, please review the Se( If you are unable to view the PDF attachment, en Thank you for choc Please be advised that certain mandatory hotel-impose to the hotel operator at check-out from the property. Liability Statement. American Express Travel Relate as an agent for travel suppliers and you understand ar directly or indirectly, from (1) the acts of omissions operations, accidents or failures of equipment, or cha of governmental authorities, civil unrest, strikes, riots, party tecl Intermediary Disclosure. Amex assists you in finding identifying travel suppliers to you and recommending t EFTA_R1_00593327 EFTA02053189 to be aware that certain suppliers pay us commiss incentives to our travel counselors. Certain supplier: them, such as granting them access to our marketing compensation from suppliers when customers use the time to time we may enter into other business relatio receive, are subject to change. In identifying supplier: preferences. The relationships we hay< California State Seller of Travel Registration Number: Privacy Statement I Visit the CE To learn more about e-mail security or report a suspicious e-m (O 2015 American Express. I When booking concierge services for Card Members, American I ("Concierge Company"). In some cases, Concierge Company will provider(s) fulfilling your concierge service. The actual decisic Company and/or American Express is the responsibility of eac Express strongly recommend that you carefully consider each s Service providers are not employees or agents of Concierge Cor act on behalf of Concierge Company or American Express in any provider acknowledges that Concierge Company and/or America the service provider used by the Card Member, and expressly um claims relating to services or products provided by the service failure to deliver on the terms of any contract between the servic provider and not against Concierge Company and/or American E shall not be liable for loss, damage, or other claim with respect tc service provider. Service provider rates and Content is provided "AS IS, without any express or Implied warn and may not be used without written permission. Used hereur here: Ihttp://maps.google.com/helaterms mai here: jhttp://www.maos.google.com/helpileealnotices maps.h. efforts Concierge Company and American Express perform o' purchases and/or shipping charges you authorize. Fees may ap right to note profile and preference data for servicing purposes. suppliers and Is not responsible for the actions or inactions of 5 suppliers pay us commissions and other incentives for reachir incentives to our travel counselors. For more information please CST#1022318, Washington UBI#600-469-694, Refit 160420-0C EFTA_R1_00593328 EFTA02053190 From: Natalia Molotkc Sent: 04/20/2016 09:5E To change flights t AA2421 26APR MIASTT 1' AA 943 29APR STTMIA 1 new fare will be lower, we can use difference in fare fro teh change fee, still wi: mailed to you (will need maili OK to proceed? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00an From: Lesley Groff Sent: 04/20/2016 09:21 Thx Sent from my iPhone On Apr 20, 2016, at 9:18 AM, Natalia Molotkova To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova Natalia (Natasha) Molotkova EFTA_R1_00593329 EFTA02053191 Centurion Relationship Manage Hi Natasha. We need to change the ticket for DO NOT REPLY TO THIS EM incoming messages. If you Airline Bi Your travel arrangements are of more details regarding your tray secure website. Please click on EFTA_R1_00593330 EFTA02053192 CITIZENS OF UNITED STATES Mt. Date 21 Apr 2( Airline America' Airline Record Locator Flight/Class III Origin Miami, M Destination Charlotte Departing 12:45 Ph? Arriving 03:20 RN Estimated Time 2 Hrs 35 Stops Non-stop Seats Unassign Confirmed Date 24 Apr 2C Airline America' Airline Record Locator Flight/Class AA943 G Origin Charlotte Destination Miami, M Departing 01:45 no Arriving 04:47 PN Estimated Time 3 Hrs 2 t Stops Non-stop Seats 29D, 29F Confirmed EFTA_R1_00593331 EFTA02053193 American Express strongly recommends that requirements for your travel destination. Due to expressly disclaims any You may receive customer service emails even if y e-mail practices, please review 9 See a If you are unable to view the PDF attachment, Thank you for choos Please be advised that certain mandatory hotel-im and payable to the hotel operator at check-out fri Liability Statement. American Express Travel RE "Amex") act as an agent for travel suppliers am persons or property resulting, directly or indirecth cancellation of services, cessation of operations fires, earthquakes, floods, climatic aberrations, at the public internet, telecommunications line: Intermediary Disclosure. Amex assists you in fin( factors in identifying travel suppliers to you and r( fiduciary. We want you to be aware that certain si time to time may also provide incentives to our t administrative services that we perform for then. supporting technology initiatives. In addition, American Express products to pay for supplier pi.] and these arrangements, including levels and recommending itineraries, we may consider a nu suppliers may also California State Seller of Travel Registration Nurr Privacy Statement I Visit the Ce To learn more about e-mail security or report a suspicious e-m © 2015 American Express. When booking concierge services for Card Members, American I EFTA_R1_00593332 EFTA02053194 ("Concierge Company"). In some cases, Concierge Company will provider(s) fulfilling your concierge service. The actual decisic Company and/or American Express is the responsibility of eac Express strongly recommend that you carefully consider each s Service providers are not employees or agents of Concierge Cor act on behalf of Concierge Company or American Express in any I provider acknowledges that Concierge Company and/or America the service provider used by the Card Member, and expressly uni claims relating to services or products provided by the service failure to deliver on the terms of any contract between the servic provider and not against Concierge Company and/or American E shall not be liable for loss, damage, or other claim with respect tc service provider. Service provider rates and Content is provided "AS IS," without any express or implied warn and may not be used without written permission. Used hereur here: thttp://maosizoogle.com/help/terms maj here: ihtto://www.maps.google.com/help/legainotices maps.h efforts Concierge Company and American Express perform o' purchases and/or shipping charges you authorize. Fees may ap right to note profile and preference data for servicing purposes. suppliers and is not responsible for the actions or inactions of ≤ suppliers pay us commissions and other incentives for reachir incentives to our travel counselors. For more information please CSTli1022318, Washington UBIli600-469-694, Refit 160420-0C From: Natalia Moloth( Sent: 04/20/2016 09:1€ Morning, Lesley!!! Working Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00arr From: Lesley Groff Sent: 04/20/2016 09:1E Hi Natasha. We need to change the ticket for and again! Depart 26t Sent from my iPhone EFTA_R1_00593333 EFTA02053195 Begin forwarded message: From: "American Express Travel" <itinerary Date: A ril 13 2016 at 9:42:19 AM EDT To: Subject: Itinerary INCL TICKETNO for DO NOT REPLY TO THIS EMAIL. This message was sent from a notification of have any questions, please contact Centurion Tray. If airline tickets are purchased for • Airline Baggage Fee/Rules may apply and can https://rnyamextrayel.com/bE Your travel arrangements are outlined below in the email. Please refer to attach' your travel arrangements. Your Centurion Travel Service travel plans have been your trip details and add link to your bookmarked favor iew our Di•ital Itinerar E-Ticket Number (s Thursday 21 Apr 16 Other Information EFTA_R1_00593334 EFTA02053196 CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT Flight Information Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed 21 Apr 2016 Airlines AA2421 G Economy Class Miami, Miami International Charlotte Amalie, Cyril E King Airport 12:45 PM 03:20 PM 2 Hrs 35 Mins Non-stop Unassigned Sunday 24 Apr 16 Flight Information 24 Apr 2016 MO Airlines AA943 G Economy Class Charlotte Amalie, Cyril E King Airport Miami, Miami International 01:45 PM 04:47 PM 3 Hrs 2 Mins Non-stop 29D, 29F Entry and Exit Information for American Express strongly recommends that you periodically review www.Visacentral.com/ame) destination. Due to frequent changes, American Express cannot guarantee the accuracy of the inf incomplete information contained You may receive customer service emails even if you have requested not to receive email marketin! review the American Express Privacy Statement at http://' See attached itinerary PDF or link for full ti PDF itinerary attachmei If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. EFTA_R1_00593335 EFTA02053197 http://www.adobe.corniproducts/acrot Thank you for choosing American Express Centurion Ira\ Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily operator at check-out from the property. You may wish to inquire with the hotel beton Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsi travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, exp' the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellal changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic a disease, accidents or failures related to the public internet, telecommunications lines or facilities, or t Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements the suppliers to you and recommending specific itineraries. In this role, we are acting as an indepenc suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and fr suppliers may also provide compensation to us for various marketing and administrative service: channels, participating in marketing programs and supporting technology initiatives. In addition, v Express Card or other American Express products to pay for supplier products and services. From I these arrangements, including levels and types of compensation and incentives we receive, are sut consider a number of factors, including supplier availability and your preferences. The relationship itineraries we recommer California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel I Agency. Privacy Statement I Visit the Centurion Car To learn more about e-mail security or report a suspicious e-mail, please C) 2015 American Express. All rights re: When booking concierge services for Card Members, American Express uses a third party concierge service contractor (' information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provide Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or Ar acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the servi' exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limp provider and the Card Member) is against the service provider and not against Concierge Company and/or American Exr or other claim with respect to any services or products provided to Card Member by service provi Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayo Google "Maps Terms of Use" click here: (http://maps.google.com/help/terms maps.htmg. For "Map legal Notices" did no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although yt apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes EFTA_R1_00593336 EFTA02053198 for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and of to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CS1 Refit 160420-001620 From: Natalia Molotkova Sent: 04/20/2016 05:01 PM Lesley, at this point return flight - only middle seat: Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:: From: Lesley Groff Sent: 04/20/2016 10:27 AM Thx Sent from my iPhone On Apr 20, 2016, at 10:25 AM, Natalia Molotkova To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova OK, setting up exchange, n Natalia (Natasha) Molotkova Centurion Relationship Manager Hot. EFTA_R1_00593337 EFTA02053199 On Apr 20, 2016, at 9:: To: Lesley Groff Subject: Change From: Natalia Mc new fare will be Natalia Cei I II EFTA_R1_00593338 EFTA02053200 Natalia Cei MIN. Hi Natasha. We I EFTA_R1_00593339 EFTA02053201 EFTA_R1_00593340 EFTA02053202 4 American Exprc requirements for You may receive c ourE If you are unabl Please be advised t and payable to th< Liability Statement "Amex") act as a persons or proper) cancellation of se fires, earthquakes, the public int! Intermediary Discl factors in identifyin' fiduciary. We want time to time may . administrative ser supporting tech American Express EFTA_R1_00593341 EFTA02053203 and these arrang recommending itir California State Sell To learn more about I When booking concieq ("Concierge Company") provider(s) fulfilling Company and/or Am Express strongly recor Service providers are n act on behalf of Concien provider acknowledges the service provider use claims relating to sen failure to deliver on the • provider and not again: shall not be liable for los ser Content is provided "AS and may not be used here: 2 here: f htto://www.mar efforts Concierge Cc purchases and/or shir right to note profile an suppliers and is not re suppliers pay us corn incentives to our travel c GSM EFTA_R1_00593342 EFTA02053204 new fare will be lower, we can use difference in Will b. Natalia (Natasha) Molotkova Centurion Relationship Manager Hot. On Apr 20, 2016, at 9:' To: Lesley Groff Subject: Change From: Natalia Mc Natalia Ce' II I EFTA_R1_00593343 EFTA02053205 Hi Natasha. We I EFTA_R1_00593344 EFTA02053206 American Expr entry/exit requ EFTA_R1_00593345 EFTA02053207 information You may receiv details about of If you are unable Please be advised to your stay ar Liability Statem (collectively, "Ai expense or damag• limited to delays, itineraries or scl strikes, riots, Intermediary Disci' various factors in i party and not as targets or othe compensation marketing charm suppliers when c From time to tir compensation ar number of facto California State Se To learn more about I When booking concieri EFTA_R1_00593346 EFTA02053208 ("Concierge Company") provider(s) fulfilling Company and/or Am Express strongly recor Service providers are n act on behalf of Concien provider acknowledges the service provider use claims relating to sen failure to deliver on the provider and not again: shall not be liable for los ser Content is provided "AS and may not be used here: if here: f http://www.mac efforts Concierge Cc purchases and/or shir right to note profile an suppliers and is not re suppliers pay us corn incentives to our travel c CS1111 Natalia (Natasha) Molotkova Centurion Relationship Manager Hi Natasha. We need to change the ticket for, EFTA_R1_00593347 EFTA02053209 From: "Ar Date: To Subject: Itinerary INCL TV OO NOT REPLY TO THIS EMAIL. T messages. If you have ar Airline Bagg Your travel arrangements are outlined be regarding your travel arrangements. Yo click on the link to view your trip EFTA_R1_00593348 EFTA02053210 CITIZENS OF UNITED STATES MUST Co Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed 21 Apr 2016 Alrlll AA2421 G Ecor Miami, Miami Ir Charlotte Amali 12:45 PM 03:20 PM 2 Hrs 35 Mins Non-stop Unassigned 24 Apr 2016 American Airlii AA943 G Econc Charlotte Amali Miami, Miami Ir 01:45 PM 04:47 PM 3 Hrs 2 Mins Non-stop 29D, 29F American Express strongly recommends that you periodical travel destination. Due to frequent changes, American Expr inaccui You may receive customer service emails even if you ha practices, please review the Am• See attz EFTA_R1_00593349 EFTA02053211 If you are unable to view the PDF attachment, ensure http Thank you for choosing Please be advised that certain mandatory hotel-imposed chz the hotel operator at check-out from the property. You r Liability Statement. American Express Travel Related Sen an agent for travel suppliers and you understand and agri directly or indirectly, from (1) the acts of omissions of tr operations, accidents or failures of equipment, or changes i governmental authorities, civil unrest, strikes, riots, theft, dis technology Intermediary Disclosure. Amex assists you in finding tra, identifying travel suppliers to you and recommending specifi be aware that certain suppliers pay us commissions as well our travel counselors. Certain suppliers may also provide granting them access to our marketing channels, participatii suppliers when customers use the American Express Card enter into other business relationships with suppliers and I change. In identifying suppliers and recommending itinc relationships we have with supplies California State Seller of Travel Registration Number: 107; Privacy Statement I Visit the Centurior To learn more about e-mail security or report a suspicious e-mail, plea CI 2015 American Express. All right When booking concierge services for Card Members, American Express ("Concierge Company"). In some cases, Concierge Company will provide provider(s) fulfilling your concierge service. The actual decision to use Company and/or American Express is the responsibility of each Card Express strongly recommend that you carefully consider each service Service providers are not employees or agents of Concierge Company c act on behalf of Concierge Company or American Express in any way. Th provider acknowledges that Concierge Company and/or American Expri the service provider used by the Card Member, and expressly understan claims relating to services or products provided by the service provide EFTA_R1_00593350 EFTA02053212 failure to deliver on the terms of any contract between the service provi. provider and not against Concierge Company and/or American Express. shall not be liable for loss, damage, or other claim with respect to any se service provider. Service provider rates and availab Content is provided "AS IS," without any express or implied warranties. F and may not be used without written permission. Used hereunder by I here: Ihttp:limaps.gooale.comThelaterms maps.html here: Ihttp://www.maps.google.com/helateRalnotices maps.htmll. Th efforts Concierge Company and American Express perform on your k purchases and/or shipping charges you authorize. Fees may apply for right to note profile and preference data for servicing purposes. Amerii suppliers and is not responsible for the actions or inactions of such sul suppliers pay us commissions and other incentives for reaching sales incentives to our travel counselors. For more information please visit wv CST41022318, Washington UBI4600-469-694, Iowa TA Refit 160420-001620 From: Natalia Molotkova Sent: 04/20/2016 10:25 AM OK, setting up exchange, new tickets will remain non re Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:: From: Lesley Groff Sent: 04/20/2016 10:03 AM Yes. Proceed. Please mail voucher Lesle roll Thx Sent from my iPhone On Apr 20, 2016, at 9:58 AM, Natalia Molotkova EFTA_R1_00593351 EFTA02053213 To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova new fare will be lower, we can use difference in Will b Natalia (Natasha) Molotkova Centurion Relationship Manager Hot. On Apr 20, 2016, at 9: To: Lesley Groff Subject: Change From: Natalia Mc EFTA_R1_00593352 EFTA02053214 Natalia Ce' Il li Hi Natasha. We i EFTA_R1_00593353 EFTA02053215 EFTA_R1_00593354 EFTA02053216 American Expr entry/exit requ information You may receiv details about o' If you are unable Please be advised to your stay ar Liability Statem (collectively, "Al expense or damag. limited to delays itineraries or scl strikes, riots, Intermediary Disci' various factors in i party and not as targets or othe compensation marketing charm suppliers when c From time to tir compensation ar number of facto California State Se EFTA_R1_00593355 EFTA02053217 To learn more about I When booking concieri ("Concierge Company") provider(s) fulfilling Company and/or Am Express strongly recor Service providers are n act on behalf of Concien provider acknowledges the service provider use claims relating to ser failure to deliver on the provider and not again: shall not be liable for los ser Content is provided "AS and may not be used here: here: {http://www.mat efforts Concierge Cc purchases and/or shig right to note profile an suppliers and is not re suppliers pay us com incentives to our travel c CST#1 Natalia (Natasha) Molotkova Centurion Relationshi Manager Hot. EFTA_R1_00593356 EFTA02053218 Hi Natasha. We need to change the ticket for. From: "Ar Date: To Subject: Itinerary INCL TII DO NOT REPLY TO THIS EMAIL. T messages. If you have ar Airline Bagg Your travel arrangements are outlined be regarding your travel arrangements. Yo click on the link to view your trip EFTA_R1_00593357 EFTA02053219 CITIZENS OF UNITED STATES MUST Cl Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed 21 Apr 2016 AA2421 G Ecor Miami, Miami Ir Charlotte Amali 12:45 PM 03:20 PM 2 Hrs 35 Mins Non-stop Unassigned 24 Apr 2016 II Airail Econc Charlotte Amali Miami, Miami Ir 01:45 PM 04:47 PM 3 Hrs 2 Mins Non-stop 29D, 29F American Express strongly recommends that you periodical travel destination. Due to frequent changes, American Expr inaccui You may receive customer service emails even if you ha practices, please review the Am. EFTA_R1_00593358 EFTA02053220 See atta If you are unable to view the PDF attachment, ensure http Thank you for choosing Please be advised that certain mandatory hotel-imposed chz the hotel operator at check-out from the property. You r Liability Statement. American Express Travel Related Sen an agent for travel suppliers and you understand and agn directly or indirectly, from (1) the acts of omissions of tr operations, accidents or failures of equipment, or changes i governmental authorities, civil unrest, strikes, riots, theft, dis technology Intermediary Disclosure. Amex assists you in finding tray identifying travel suppliers to you and recommending specifi be aware that certain suppliers pay us commissions as well our travel counselors. Certain suppliers may also provide granting them access to our marketing channels, participatii suppliers when customers use the American Express Card enter into other business relationships with suppliers and change. In identifying suppliers and recommending Wine relationships we have with supplier California State Seller of Travel Registration Number: 107; Privacy Statement I Visit the Centurior To learn more about e-mail security or report a suspicious e-mail, plei O 2015 American Express. All right When booking concierge services for Card Members, American Express ("Concierge Company"). In some cases, Concierge Company will provide provider(s) fulfilling your concierge service. The actual decision to use Company and/or American Express is the responsibility of each Card Express strongly recommend that you carefully consider each service Service providers are not employees or agents of Concierge Company c act on behalf of Concierge Company or American Express in any way. Th EFTA_R1_00593359 EFTA02053221 provider acknowledges that Concierge Company and/or American Expri the service provider used by the Card Member, and expressly understan claims relating to services or products provided by the service provide failure to deliver on the terms of any contract between the service provi, provider and not against Concierge Company and/or American Express. shall not be liable for loss, damage, or other claim with respect to any se service provider. Service provider rates and availab Content is provided "AS IS," without any express or implied warranties. F and may not be used without written permission. Used hereunder by I here: fhttp:ilmaps.google.comMelaterms maps.html here:Jhttp://www.maps.goorzle.com/help/lestalnotices maps.htmll. Th efforts Concierge Company and American Express perform on your purchases and/or shipping charges you authorize. Fees may apply for right to note profile and preference data for servicing purposes. Amerii suppliers and is not responsible for the actions or Inactions of such sul suppliers pay us commissions and other incentives for reaching sales incentives to our travel counselors. For more information please visit wv CST#1022318, Washington UBIP600-469-694, Iowa TA Refit 160420-001620 From: Natalia Molotkova Sent: 04/20/2016 09:58 AM To change flights to AA2421 26APR MIASTT 1245P AA 943 29APR STTMIA 145P new fare will be lower, we can use difference in fare fro teh change fee, still will be mailed to you (will need mailing w OK to proceed? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:: From: Lesley Groff Sent: 04/20/2016 09:21 AM Thx EFTA_R1_00593360 EFTA02053222 Sent from my iPhone On Apr 20, 2016, at 9:18 AM, Natalia Molotkova To: Lesley Groff Subject: Change ticket again!! From: Natalia Molotkova Natalia (Natasha) Molotkova Centurion Relationshi Manager Hot, Hi Natasha. We need to change the ticket for IN DO NOT REPLY TO THIS EMAIL. This messages. If you have any If Airline Bagga Your travel arrangements are outline more details regarding your travel a secure website. Please click on the EFTA_R1_00593361 EFTA02053223 CITIZENS OF UNITED STATES MUST Cl Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed 21 Apr 2016 Airlii AA2421 G Ecor Miami, Miami Ir Charlotte Amali 12:45 PM 03:20 PM 2 Hrs 35 Mins Non-stop Unassigned EFTA_R1_00593362 EFTA02053224 Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed 24 Apr 2016 American Airtii AA943 G Econc Charlotte Amali Miami, Miami Ir 01:45 PM 04:47 PM 3 Hrs 2 Mins Non-stop 29D, 29F American Express strongly recommends that you requirements for your travel destination. Due to freqt expressly disclaims any liabi You may receive customer service emails even if you h< mail practices, please review the Air See attach If you are unable to view the PDF attachment, ensure y. Hun • Thank you for choosing Please be advised that certain mandatory hotel-impose and payable to the hotel operator at check-out from t Liability Statement. American Express Travel Relate! "Amex") act as an agent for travel suppliers and you un' or property resulting, directly or indirectly, from (1 cancellation of services, cessation of operations, accid' earthquakes, floods, climatic aberrations, acts of govt public internet, telecommunications lines or fa Intermediary Disclosure. Amex assists you in finding factors in identifying travel suppliers to you and recoil fiduciary. We want you to be aware that certain supplier to time may also provide incentives to our travel c administrative services that we perform for them, su EFTA_R1_00593363 EFTA02053225 supporting technology initiatives. In addition, we receiv Express products to pay for supplier products and ser arrangements, including levels and types of compensz itineraries, we may consider a number of factors, inclui influence the California State Seller of Travel Registration Number: Privacy Statement I Visit the Centurior To learn more about e-mail security or report a suspicious e-mail, plei (0 2015 American Express. All right When booking concierge services for Card Members, American Express ("Concierge Company"). In some cases, Concierge Company will provide provider(s) fulfilling your concierge service. The actual decision to us, Company and/or American Express is the responsibility of each Card Express strongly recommend that you carefully consider each service F Service providers are not employees or agents of Concierge Company c act on behalf of Concierge Company or American Express in any way. Th provider acknowledges that Concierge Company and/or American Expn the service provider used by the Card Member, and expressly understan claims relating to services or products provided by the service provick failure to deliver on the terms of any contract between the service provi' provider and not against Concierge Company and/or American Express. shall not be liable for loss, damage, or other claim with respect to any se service provider. Service provider rates and availab Content is provided "AS IS," without any express or implied warranties. F and may not be used without written permission. Used hereunder by I here:fhttp://maps.google.com/help/terms maps.html here: Ihttp://www.maps.google.com/helpilegalnotices maps.html). Th efforts Concierge Company and American Express perform on your purchases and/or shipping charges you authorize. Fees may apply for right to note profile and preference data for servicing purposes. Amerii suppliers and is not responsible for the actions or inactions of such sul suppliers pay us commissions and other incentives for reaching sales incentives to our travel counselors. For more information please visit wv CST41022318, Washington UBI4600-469-694, Iowa TA Refit 160420-001620 From: Natalia Molotkova Sent: 04/20/2016 09:18 AM EFTA_R1_00593364 EFTA02053226 Morning, Lesley!!! Working on it... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hi Natasha. We need to change the ticket for Hours: Monday through Friday 9:00am to 5:: From: Lesley Groff Sent: 04/20/2016 09:15 AM ant again! Depart 26th retur Sent from my iPhone Begin forwarded message: From: "American Express Travel" <itinerarvamvz Date: April 13, 2016 at 9:42:19 AM EDT To: Subject: Itinerary INCL TIC 21AF DO NOT REPLY TO THIS EMAIL. This message was sent from a notification only addre any questions, please contact Centurion Travel Servio If airline tickets are purchased for this itir Airline Baggage Fee/Rules may apply and can be ac https://myamextravel.com/baqqaqi Your travel arrangements are outlined below in the email. Please refer to attached PDF travel arrangements. Your Centurion Travel Service travel plans have been posted to a trip details and add link to your bookmarked favorites for e iew our Di ital Itinera Travel Arran ements for EFTA_R1_00593365 EFTA02053227 E-Ticket Number(s) Thursday 21 Apr 16 Other Information CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT Flight Information Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Estimated Time Stops Seats Confirmed Date Airline Airline Record Locator Flight/Class Origin 21 Apr 2016 American Airlines AA2421 G Economy Class Miami, Miami International Charlotte Amalie, Cyril E King Airport 12:45 PM 03:20 PM 2 Hrs 35 Mins Non-stop Unassigned Sunday 24 Apr 16 Flight Information 24 Apr 2016 American Airlines AA943 G Economy Class Charlotte Amalie, Cyril E King Airport EFTA_R1_00593366 EFTA02053228 Destination Miami, Miami International Departing 01:45 PM Arriving 04:47 PM Estimated Time 3 Hrs 2 Mins Stops Non-stop Seats 29D, 29F Confirmed Entry and Exit Information for Trate American Express strongly recommends that you periodically review www.Visacentral.com/amex forth destination. Due to frequent changes, American Express cannot guarantee the accuracy of the informat incomplete information contained on tha You may receive customer service emails even if you have requested not to receive email marketing offer review the American Express Privacy Statement at http://www.a See attached itinerary PDF or link for full terms a PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer http://wvyw.adobe.com/products/acrobatirea Thank you for choosing American Express Centurion Travel Sei Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort operator at check-out from the property. You may wish to inquire with the hotel before your Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or • acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of servic in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of g or failures related to the public internet, telecommunications lines or facilities, or third party techn Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that mee suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third p: pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time m also provide compensation to us for various marketing and administrative services that we perform for them marketing programs and supporting technology initiatives. In addition, we receive compensation from supp Express products to pay for supplier products and services. From time to time we may enter into other bush and types of compensation and incentives we receive, are subject to change. In identifying suppliers and re supplier availability and your preferences. The relationships we have with suppliers may also influx California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Regist Agency. EFTA_R1_00593367 EFTA02053229 Privacy Statement I Visit the Centurion Card websi To learn more about e-mail security or report a suspicious e-mail, please visit us a. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concier information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referrE Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provide agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provii exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to ni provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Con other claim with respect to any services or products provided to Card Member by service provider. Servi Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotC) and may "Maps Terms of Use" click here: Jhttp://maps.google.com/help/terms maps.htmll. For "Map Legal Notices" click here: Ihttp://m. you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Expre actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives I travel counselors. For more information please visit www.americanexpress.com/travelterms California CSTP1022318, Reif. 160420-001620 EFTA_R1_00593368 EFTA02053230