EFTA02260377

To: Bella Klein From: Lesley Groff Sent Tue 10/16/2018 3:51:13 PM Subject: Re: Helpl Can we get some money back from Four Season s? She told me Jeffrey wanted to cancel. I told her we were within cancellation policy, but I would S teeled AMex and tried to cancel...we were jumping through hoops and then I received email response: 'he changed his mind' I was under the impression he changed his mind and was NO LONGER cancelling. So I told the agent (who was not Natasha, as she was on vacation) we no longer needed to cancel, because Jeffrey changed his mind and the girls would take the trip. It is apparent now that when M said he changed his mind, she meant 'yes we were going to go but now he changed his mind and doesn't want us to'...I read it as we will now go on the trip and did not cancel. What can I tell you. It was miscommunication. I'll send you the original email. On Oct 16, 2018, at 11:37 AM, Bela Klein wrote: forgot to cancel? Thank you, Bella On Oct 16, 2018, at 11:35 AM, wrote: all we can do is ask. Maybe with Natasha's help and status at Amex they will refund something. we will see. On Oct 16, 2018, at 11:32 AM, Bela Klein a > wrote: that is terrible, this why he was looking for charges.. Thank you, Bella On Oct 16 2018 at 11:18 AM, Lesley Groff wrote: ok. dam let me know...hoping we can get one night back! EFTA_R1_01057341 EFTA02260377 On Oct 16, 2018, at I I:15 AM, Natalia Molotkova wrote: I doubt it, it was not even cancellation, it was no show, will try, but have a feeling a Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Mon through Friday 9AM-530PM EST Hi Natasha...As it turns out, did NOT go on the Disney trip....would it be po looking very closely at all his Amex charges and saw we were charged for the hote could you see what you can do for us? Saturday 06 Oct 18 Hotel Information American Express Travel Record Locator Hotel Address Telephone Check In Date Check Out Date Confirmation Number Base Rate Cancellation Policy Confirmed FOUR SEASONS WALT DISNI 10100 Dream Tree Blvd ORLANDO FL 32836 1-407-3137777 Sat 06 Oct 2018 Mon 08 Oct 2018 64614S6032685 USD 949.00 / per night May be subject to local taxes, s• and daily resort fees if applicabl Cancel 5 Days Prior To Arrival EFTA_R1_01057342 EFTA02260378 To learn more about e-mail security or report a suspicious arnail, please visit us at americanexpress corthishrig. 8+2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Expi Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims rola service provider is against the service provider and not against American Express. You are responsible for any purchas authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01057343 EFTA02260379