EFTA02260429

To: Lesley Groffi l From: Bella Klein Sent Tue 10/16/2018 3:57:41 PM Subject Re: Helpl Can we get some money back from Four Season s? i see, what a mess. Thank you, Bella Tel: On Oct 16, 2018, at 11:51 AM, Lesley Groff ‹ > wrote: She told me Jeffrey wanted to cancel. I told her we were within cancellation policy, but I would try. I called AMex and tried to cancel...we were jumping through hoops and then I received email response: 'he changed his mind' I was under the impression he changed his mind and was NO LONGER cancelling. So I told the agent (who was not M, as she was on vacation) we no longer needed to cancel, because Jeffrey char gal his mind and the girls would take the trip. It is apparent now that when said he changed his mind, she meant 'yes we were going to go but now he changed his mind and doesn't want us to'...I read it as we will now go on the trip and did not cancel. What can I tell you. It was miscommunication. I'll send you the original email. On Oct 16, 2018, at 11:37 AM, Bela Klein ‹ > wrote: forgot to cancel? Thank you, Bella Tel: On Oct 16 2018 at 11:35 AM, Lesley Groff wrote: all we can do is ask. Maybe with help and status at Amcx they will refund something. we will see. On Oct 16 2018 at 11:32 AM, Bella Klein wrote: EFTA_R1_01057512 EFTA02260429 that is terrible, this why he was looking for charges.. Thank you, Bella Tel: On Oct 16, 2018, at 1 1:18 AM, I_esleth-af > wrote: ok, darn...let me know...hoping we can get one night back! On Oct 16, 2018, at 11:15 AM, Natalia Molotkova <natalia.molotkova (licenturion.com> wrote: I doubt it, it was not even cancellation, it was no show, will try, but have a fel Regards Natalia (a Molotkova Centurion Relationship Manager [email protected] (877) 877-0987 Hours: Mon through Friday 9AM-530PM EST Hi a ..As it turns out, did NOT go on the Disney trip....would it looking very closely at all his Amex charges and saw we were charged for tt could you see what you can do for us? American Express Travel KAFCWJ Record Locator Saturday 06 Oct 18 EFTA_R1_01057513 EFTA02260430 Hotel Information Hotel Address Telephone Check In Date Check Out Date Confirmation Number Base Rate Cancellation Policy Confirmed FOUR SEASONS WALT 10100 Dream Tree Blvd ORLANDO FL 32836 1-407-3137777 Sat 06 Oct 2018 Mon 08 Oct 2018 64614S6032685 USD 949.00 / per night May be subject to local b and daily resort fees if ag Cancel 5 Days Prior To A Pnvacy Statement I Visit the Centaron Card vieasle To learn more about e-mail security or report a suspicious e-mail. please visit us at aroncane,pres5 con' pH O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of Amer Express is in no way responsible or liable for the actions of the service provider and the only remedy for any c service provider is against the service provider and not against American Express. You are responsible for am. authorize. We reserve the right to note prole and preference data for servicing purposes. EFTA_R1_01057514 EFTA02260431