EFTA02260688

To: Amex Centurian Trave From: Lesley Groff Sent: Tue 10/16/2018 4:18:07 PM Subject: Re: Help! Can we get some money back from Four Season s? not your fault. appreciate you trying. On Oct 16, 2018, at 12:09 PM, wrote: I am really sorry. Re ards. Centurion Relationship Mana er L. Hours: Mon through Friday 9AM-530PM EST thank you for trying I spoke to accounting - per their policy - no show - no refunds. I am sorry. aF ils Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, darn...let me know...hoping we can get one night back! I doubt it, it was not even cancellation, it was no show, will try, but have a feeling answer will be no. aF it Centurion Relationshi Mana er Hours: Mon through Friday 9AM-530PM EST Hi it turns out, did NOT go on the Disney trip....would it be possible to see if we can gel looking very closely at all his Amex charges and saw we were charged for the hotell...I don't know how man: EFTA_R1_01057937 EFTA02260688 could you see what you can do for us? American Express Travel Record Locator Saturday 06 Oct 18 Hotel Information Hotel Address Telephone Check In Date Check Out Date Confirmation Number Base Rate Cancellation Policy Confirmed FOUR SEASONS WALT DISNEY WORLD 10100 Dream Tree Blvd ORLANDO FL 32836 Sat 06 Oct 2018 Mon 08 Oct 2018 USD 949.00 / per night May be subject to local taxes, service charges, and daily resort fees if applicable Cancel 5 Days Prior To Arrival Privacy Statement I Visit the Centunon Card .nebsite To learn more about e-mail security or report a suspicious e-mail. please visit us at , ,r:cn-r....pro':•:, ph - g. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amen Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andicir fees you authorize. We reserve the right to note pronle and preference data for servicing purposes. EFTA_R1_01057938 EFTA02260689