EFTA02262144

To: From: Natalia Molotkova Sent Subject: Title: American Express ® Lesley, hi. 7:15 PM - you cancelled some flights fro her and I believe you were wrongly advised, that ticket 0577220618365, AF 1143 04NOV GVA CDG 505P was refundable. Agent was wrong, sorry, somehow they didn't even see what I advised to you when I issued ticket, that is is non-refundable. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST To learn more about e-mail security or report a suspicious e-mail. please visit us at amentanotoross COMIONSIVN. CO 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01062456 EFTA02262144