EFTA02268071

To: Apple Contact From: Lesley Groff Sent: Thur 1/3/2019 4:09:51 PM Subject: Re: Attn: Martin RE: HBRK Order Martin! Disregard my earlier email about Kathy RuelmnIcr's watch! Fed Ex shows it arrived to her Dec. 20th...I am double checking she has it but assume all is well. Lesley On Jan 3, 2019, at 10:24 AM, Martin O'Brien, Apple Business UES wrote: Hi Lesley - Hope the New Year is off to a good start! I reached out to our support team upon my return, however they were out of office until yesterday. They just got back to me and said they warocessing the return. Once I have that - I will forward you the return label for M. I'll be in touch by end of day today with next steps. Best Wishes, Martin O'Brien Business Expert Apple U r East Side wv.w.apple comiretail/uppereastside Office Hours: M-F, 9am-Spm On Dec 31, 2018, at 1:04 PM, Lesley Groff wrote: HI Martin...and Happy New Year! I know you are out of the office until Jan. 1. Wanted to let you know would like to return the entire watch and band then reorder the watch and single tour band she wants. We will need a return label for the return and please do reorder the proper one as soon as possible. thanks, Lesley On Dec 28, 2018, at 3:56 PM, Martin O'Brien, Apple Business UES < wrote: Hi Lesley - EFTA_R1_0 1072538 EFTA02268071 Hope you had a great Christmas! I'm just getting back into the office today and seeing this. Sorry that this was ordered incorrectly. It looks like the single tour watch band is no longer available, otherwise I'd say we could just make a swap through a retail store. So, in this case, we would have to submit for a return of the original watch (double tour) and a purchase of the new watch (single tour). There is a 4 week ship time on this model. Let me know if. would still like to continue with the return/purchase and I'll help you get everything coordinated. Note: I'll be OOO Monday, but will be sure to followup on Tuesday, 1/1/19. Best Wishes, Martin O'Brien Business Expert el st Side www. apple.cornrretail/uppereastside Office Hours: M-F, gam-5pm On Dec 26 2018 at 6:12 PM, Lesley Groff wrote: Hello Martin and hope you had a Merry Christmas! We received a Hermes watch and band for (#22 on the spread sheet) but the band is not what she wanted. I see I ordered it originally correct (Single tour) but somewhere along the line it became a Double Tour band...and I did not catch it. So sorry. May we return the bordeaux/Rose Extreme/rose Azalee Swift Leather Double Tour and get the Bordeaux/Rose Extreme Rose Azalee Swift Leather Single Tour instead? Do you need the watch and band returned or can we just return the band? Please let me know how to proceed. Sorry for the trouble. Thanks. EFTA_R1_01072539 EFTA02268072 Lesley EFTA_R1_01072540 EFTA02268073