EFTA02576236

From: Larry < Sent: Wednesday, October 25, 2017 1:46 PM To: Je vacation Subject: Fwd: G550 SN 5173 From Rusty Sent from my iPad Begin forwarded message:<=r> From: "Cramer, Rusty" < <=a» Date: October 25, 2017 at 9:26:03 AM EDT To: " <mailto <mailto > " < <mailto >>> Cc: "Savoy, Deryck" < L=rry, great to see you too yesterday. I've discussed with West=ield mans ement and below is their positon. I spoke with Deryck Savoy= Sr. Operations Manager. He can be reached at for further discussion if you would like and is cc'd on this email.=o:p> • Seller pilots flew the aircraft, they ma= or may not have known the temps were on the rise, certainly if they did kn=w they likely would be reluctant to point it out as they were seller pilots. <=:p> • The aircraft was flown from BAF on 5/4/1=, a Saturday morning presumably to keep costs down. The buying custom=r only requested an avionics tech to be on board to go through the cabin/galley systems, he was not up in the jump sea= nor is he qualified to diagnose/identify mechanical system anomalies. A me=hanical systems tech was available but not requested for the flight.</=:p> <=:p> • Had GAC test pilot's been in com=and I can virtually guarantee they would have pointed out those temps on th= rise. • The buyer did not share the photos he to=k with any BAF personnel requesting opinions on what was depicted. EFTA_R1_01748231 EFTA02576236 Gulfstream's quotes/hold harmles= paperwork specifically spells out our liability, although not popular we a=e not culpable or financially responsible for this event. • Customer has proof he purchased the airc=aft in that condition via photos, the seller's pilots were in comma=d during the test flight, perhaps Chevron has some responsibility? P=r our discussion yesterday, I am still awaiting management response on the W=ndow Shade mod you referenced in your prior emails and will contact you tom=rrow to present options. <=:p> W= appreciate your business Larry, and trust you understand our position stat=d above. Give me a call if you have any questions. Rusty Cramer Regional Sales Manager South Florida 2 EFTA_R1_01748232 EFTA02576237