From: Lesley Groff

From: Lesley Groff To: Amex Centurian Travel • Subject: Re: Karyna's Bookings... [Email Ref: 150828-000065] Date: Thu, 27 Aug 2015 15:45:36 +0000 tremendous! On Aug 27, 2015, at 11:44 AM, Natalia Molotkova ca wrote: rrenturion Banner war- Response (Natalia Molotkova) 08/27/2015 11:44 AM Ok, will do it tomorrow!!! Regards, Natalia. Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer (I I) 08/27/2015 11:42 AM fantastic! Lets do that then...purchase ticket on Friday and Void on Monday ...thank you" On Aug 27, 2015, at 11:40 AM, Natalia Molotkova < wrote: > • Response (Natalia Molotkova) 08/27/2015 11:40 AM > Yes, even if ticket is non refundable, we always can VOID straight sale within 24 business hours (Saturday and Sunday don't count). > When we issue ticket, you can see the approved charged on the card, but it takes 48 hours to hit the card, so when we void the charge it will just vanish. > Regards, > Natalia Molotkova > baisL iss ",,, > ours:IT iri•aythira M igliniday10:30a m to 7:00pm EST > Thanks ondthe Pans ticket. > Customer ) 08/27/2015 11:36 AM > ..so even though the airfare is non refundable it is still Voidable on Monday (no money is spent)...hmm, that may be what we should do then...just confirm to me it means we pay nothing (although that is probably the definition of Void!—) > On Aug 27, 2015, at 11:23 AM, Natalia Molotkova wrote: > > > > > Response (Natalia Molotkova) 08/27/2015 11:23 AM > I rebooked St. Barth flights - record locator - IHZLQF, can hold till Saturday August 29th 8am. We can actually issue ticket on Friday and then void it on Monday, they it wilfbe still active for Monday morning consulate appointment. > > > > Air France fully refundable fare is 3738.60, ticket is on its way. > Regards, > Natalia Molotkova > > ' > > > > EFTA00343035 > Hours: Monday through Friday 10:30am to 7:00pm EST > > > Response (Natalia Molotkova) 08/27/2015 11:15 AM > I remember, doing it now... > Regards, > Natalia Molotkova > > enhirinn Relatinnshin > > > > > > > > > > Customer ( ) 08/27/2015 10:42 AM > Morning Natasha! I'm sure you are all over it...but just a reminder to re-reserve the St. Barth's round trip ticket for Karyna since it is due to expire today at 4pm(Rec. Loc#BPXRIL)...how long can we hold it for after you re reserve? I just want the embassy to see a ticket that exists for her come Monday...Also,we can purchase the Fully Refundable ticket to Paris for Karyna (Rec. Loc#JXCUCB) > > > Thanks! Lesley > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit usatamericanexpress.com/phishing. > > > @ 2015 American Express. All rights reserved > > > When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will-provide you with certain information about the service provider(s)_fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall-not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > > > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .ft ireww.maps. m/help/legalnotices maps.html). There is typically no cost to you or most booking eli(Trts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information pleasevisitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada Vt n1M1-0126 > > > > > Ref#150828-000065 > Response (Natalia Molotkova) 08/27/2015 11:23 AM > I rebooked St. Barth flights - record locator - IHZLQF, can hold till Saturday August 29th 8am. We can actually issue ticket on Friday and then void it on Monday, they it will be still active for Monday morning consulate appointment. > Air France fully refundable fare is 3738.60, ticket is on its way. > Regards, > Natalia. Molotkova > • IIMT irl•ayttiroL iFriday10:30a m to 7:00pm EST ours: on ay through Friday 10:30am to 7:00pm EST EFTA00343036 > Response (Natalia Molotkova) 08/27/2015 11:15 AM > I remember, doing it now... > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > • Customer (1 ) 08/27/2015 10:42 AM > Morning Natasha! rm sure you are all over it...but just a reminder to re-reserve the St. Barth's round trip ticket for Karyna since it is due to expire today at 4pm(Rec. Loc#BPXRIL)...how lon can we hold it for after you re reserve? I just want the embassy to see a ticket that exists for her come Monday...Also,we can purchase the Fully Refundable ticket to Paris for Karyna (Rec. Loc#JXCUCB) > Thanks! Lesley > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > © 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Gard Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: i http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click here: .Rp://Www.maps. :Logle.com/help/legalnotices maps.html). There is typically no cost to you or most booking efforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americ,anexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > • Ref#150828-000065 Response (Natalia Molotkova) 08/27/2015 11:40 AM Yes, even if ticket is non refundable, we always can VOID straight sale within 24 business hours (Saturday and Sunday don't count). When we issue ticket, you can see the approved charged on the card, but it takes 48 hours to hit the card, so when we void the charge it will just vanish. Regards, Natalia Molotkova EFTA00343037 'MMIthrough Friday 10:30am to 7:00pm EST Customer ) 08/27/2015 11:36 AM Thanks on e Paris ticket' ..so even though the airfare is non refundable it is still Voidable on Monday (no money is spent)...hmm, that may be what we should do then...just confirm to me it means we pay nothing (although that is probably the definition of Void!—) On Aug 27, 2015, at 11:23 AM, Natalia Molotkova < wrote: > • Response (Natalia Molotkova) 08/27/2015 11:23 AM > I rebooked St. Barth flights - record locator - IHZLQF, can hold till Saturday August 29th 8am. We can actually issue ticket on Friday and then void it on Monday, they it will be still active for Monday morning consulate appointment. > Air France fully refundable fare is 3738.60, ticket is on its way. > Regards, > Natalia Molotkova > ours: on ay through Friday 10:30am to 7:00pm EST > Response (Natalia Molotkova) 08/27/2015 11:15 AM > I remember, doing it now... > Regards, > Natalia Molotkova > > ours: on ay through Friday 10:30am to 7:00pm EST > • Customer (I ) 08/27/2015 10:42 AM > Morning Natasha! I'm sure you are all over it...but just a reminder to re-reserve the St. Barth's round trip ticket for Karyna since it is due to expire today at 4pm(Rec. Loc#BPXRIL)...how lon can we hold it for after you re reserve? I just want the embassy to see a ticket that exists for her come Monday...Also,we can purchase the Fully Refundable ticket to Paris for Karyna (Rec. Loc#JXCUCB) > Thanks! Lesley > Privacy Statement I Visit the Centurion Card website > To learn more about e-mail security or report a suspicious e-mail, please visit us atamericanexpress.com/phishing. > © 2015 American Express. All rights reserved > • When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s)fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands an d agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. > Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: (httpl/maps.google.com/help/terms maps html). For "Map Legal Notices" click here: EFTA00343038 (httr/Mww.maps.togle.com/help/legalnotices maps.html). There is typically no cost to you for most booking elforts Conciergetompany and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visitwww.americanexpress.com/travelterms California CST#1022318, Washington UBI#600- 469-694, Iowa TA#002, Nevada NV#2001-0126 > • Ref#150828-000065 Response (Natalia Molotkova) 08/27/2015 11:23 AM I rebooked St. Barth flights - record locator - IHZLQF, can hold till Saturday August 29th 8am. We can actually issue ticket on Friday and then void it on Monday, they itwill be still active for Monday morning consulate appointment. Air France fully refundable fare is 3738.60, ticket is on its way. Regards, Natalia Molotkova • ours: on ay through Friday 10:30am to 7:00pm EST Response (Natalia Molotkova) 08/27/2015 11:15 AM I remember, doing it now... Regards, Natalia. Molotkova ours: on ay through Friday 10:30am to 7:00pm EST Customer (I 08/27/2015 10:42 AM Morning Natasha! I'm sure you are all over it...but just a reminder to re-reserve the St. Barth's round trip ticket for Karyna since it is due to expire today at 4pm(Rec. Loc#BPXRIL)...how lon can we hold it for after you re reserve'? I just want the embassy to see a ticket that exists for her come Monday...Also,we can purchase the Fully Refundable ticket to Paris for Karyna (Rec. Loc#JXCUCB) Thanks! Lesley Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress.com/phishing. O2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided 'AS IS,' without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click here: ihttp://mapsti000le.comthelprierms maps.html). For "Map Legal Notices' click here: fhttp://www.maps. l ioge.ci n/helpilegainotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perfonn on your behalf. although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference EFTA00343039 data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals. and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comitravelterms California CST/11022318. Washington UBI#600-469.694. Iowa TA#002. Nevada NV/42001-0126 Ref#150828-000065 EFTA00343040