From: Lesley Groff

From: Lesley Groff To: ' Subject: Fwd: (983918) Action Required - Your 23andMe Order #740-627542-142810 Date: Mon, 05 Jun 2017 12:55:59 +0000 Hello Taylor. I would like to help Sultan facilitate his order (# of 30 "23 and Me" kits he place an order for. He has ordered these kits so his Begin forwarded message: From: Sultan Bin Sulayem < Subject: Fwd: (983918) Action Required - Your 23andMe Order #740-627542-142810 Date: June 3, 2017 at 1:20:16 AM EDT To: Lesley Groff < Dear Lesley I assumed you have not received my package yet I ordered 30 test kits I received this e mail a while agol answered it as on the following e mail can you chase them in please Yours Sultan Sent from my iPhone Begin forwarded message: From: Date: May 23. 2017 at 5:07:37 PM GMT+2 To: Subject: Re: (983918 Action Required - Your 23andMe Order #740-627542-142810 Reply-To: # Please type your reply above this line --,,GJOIIVIVIC %JUJU-0111ot VQIQ Ticket #983918: Action Required - Your 23andMe Order #740-627542-142810 Hello Your request (#983918) has been updated. You can view the update below. Taylor, May 23, 8:07 AM PDT: Hello Jeffery, I am reaching out to you with regards to your recent 23andMe order #740-627542- 142810. Our shipment warehouse specially reviews large orders for compliance with the 23andMe Terms of Service. So that I may prioritize the release of your order through this review EFTA00453893 process, please reply to this message with the intended use of the kits in your recent purchase. Once I receive these details, I will forward your response to the appropriate individuals and follow up with you when I have more information. Please reply to this message with the requested information at your earliest convenience. If we are unable to release your order within 5 business days from the purchase date, your purchase may be automatically canceled. Best regards, Taylor The 23andMe Team Taylor, May 23, 8:06 AM PDT: This ticket was created on your behalf by 23andMe Customer Care. You can update your support request by replying to this email with additional comments or by following this link: https://customercare.23andme.com/hdrequests/983918 EFTA00453894