From: goop Customer Experience Team

From: goop Customer Experience Team To: ' Subject: Update on your goop Order no. 64127385 Date: Mon, 03 Dec 2018 14:24:28 +0000 Type your response ABOVE THIS LINE to reply Karyna Shuliak Subject: Update on your goop Order no. 64127385 DEC 03, 2018 I 09:24AM EST goop Customer Experience replied: Dear Karyna: We hope this email finds you well. Unfortunately, we have some bad news: The Kaylie Bra Top is no longer in stock. This happens rarely (essentially our back-end failed to update in real-time), but when it does, it is very disappointing. We have refunded your card for the full amount of $56-this should show up in the next few days, though some banks can take up to 10 days to process credits. The rest of your order has shipped and will be with you shortly. We sincerely apologize for the inconvenience. If we can assist you in any way, please let us know. Best, Kelsey PAgoop Kelsey Moore CUSTOMER EXPERIENCE e: custonxnen•ice(ti;goop.com w: goop.com good. clean. goop. high performance organic skin care goop by Juice Beauty available now at goop.com/goopskincare f in p tw This message was sent to in reference to Case #• 203065. EFTA00551484