From: james I personal genius

From: james I personal genius To: J [email protected]> Subject: Re: Date: Fri, 16 Nov 2018 16:59:14 +0000 If the phone isn't charging, try a different cable & power source. The power brick from your old iPad Pro should charge it faster than the one that came with the iPhone. A damaged charger or cord could cause the phone to stop charging if the voltage varies too much. The phone would kill the charge to prevent the port from being fried. On the iPhone > Settings > Battery > Battery Health will tell you if the battery is compromised or failing from a hardware issue. It's possible, but extremely unlikely, that the new phone's battery is badly mis-calibrated and is interpreting a full battery as 30%. The fix for that would be to drain the phone battery until the phone shuts off, then plug it in and leave it plugged in until the battery is fully charged. Mia-calibration usually only occurs after a year or more of use tho, and usually manifests as the phone thinking it has more charge than it does. This would be an extreme fringe case if that's the cause. Thank you, James Ce your Personal Genius K Certified Support Professional 10.6 On Nov 16, 2018, at 9:26 AM, J <[email protected]> wrote: The battery on the new phone doesn't get past 30 percent charge please note The information contained in this communication is confidential, may be attorney-client privileged, may constitute inside information, and is intended only for the use of the addressee. It is the property of JEE Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to jeevacation®gmail.com, and destroy this communication and all copies thereof, including all attachments. copyright -all rights reserved EFTA01016388