From: Richard Kahn

From: Richard Kahn To: "Jeffrey E." <[email protected]> Subject: Fwd: Paris Auto Date: Wed, 22 Mar 2017 20:48:45 +0000 Attachments: Epstein_-_France_Auto_Renewal_Letter.doex; Original_Mercedes_ID_Card.PDF Inline-Images: image001.gif Richard Kahn HBRK Associates Inc. 575 Lexington Avenue 4th Floor New Y rk NY 1 22 tel fa ce Begin forwarded message: From: Tracy Penwell Subject: Paris Auto Date: March 22, 2017 at 4:46:57 PM EDT To: Richard Kahn < ca> Good afternoon Rich, Herbert, Dan and I want to express our sincere apology for any inconvenience due to the late processing of Jeffrey's Paris Auto renewal. As you know, we strive to provide outstanding customer service and agree AIG's processing delay was unacceptable. It's also worth knowing, we reached out to Senior Executives at AIG to make them aware of the poor handling. They have ensured us that this will not happen again and asked that I share the attached letter of apology. If you would also forward a copy to Mr. Epstein, I would truly appreciate it. As promised to Bella on Friday, I've attached the original Paris ID Card. Once I review the policy, I will forward. I want to apologize again personally and thank you for your understanding. Kindest Regards, OfiCIVENWELL Personal Lines Account Specialist EFTA01051749 P f. INSURANCE OFFICE OF CENTRAL OHIO Personal & Commercial Property & Casualty Professional Liability • Long-Term Care Plans Employee Benefits • Individual Life & Health This e-mail and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. Any other use of this information is strictly prohibited. If you have received this e-mail in error, please notify our office and delete the file immediately. Thank you. EFTA01051750