EFTA Document EFTA01403039

Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] From: Armen Brash <[email protected]> Date: Tue, 22 Mar 2016 12:17:01 -0400 To: Jj Litchford <[email protected]>, Stewart Oldfield Melinda Roy <[email protected]> Classification: For internal use only Adding Melinda_ does anyone have an update? Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. +1 212 250-0755 Fax +1 646 588-1858 Mobile +1 917 297-4818 Email [email protected] fcid:[email protected] From: Armen Brash Sent: Tuesday, March 22, 2016 9:12 AM To: Jj Litchford; Stewart Oldfield Cc: Andrew Gallivan Subject: FW: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only EFTA01403039 All, This overdraft has now been outstanding for 11 days. Per policy, it is being escalated to Andrew, copied. I understand that the client had fraud on this account about a week ago—a new account was opened and the assets were transferred, but this account was supposed to be closed (and was not). As of Friday, we were waiting to learn if this was a "good" transaction or also fraudulent. 11: Do you have an update on this and when the overdraft will finally be resolved? Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. +1 212 250-0755 Fax +1 646 588-1858 Mobile +1 917 297-4818 Email [email protected] fcid:[email protected] EFTA01403040 From: Melinda Roy Sent: Monday, March 21, 2016 11:17 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Thank you. Sorry for the confusion. JJ is coming in this afternoon to take care of it. From: Armen Brash Sent: Monday, March 21, 2016 11:16 AM To: Melinda Roy Cc: Jj Litchford; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Fee waiver approved... Last week—I sent the below email to Paul: "Paul This account is still open...it hasn't been closed yet. Is the transaction that overdrew the account a good transaction? If so, it should be covered from the new account, and then the account should be closed. If the transaction that overdrew it was fraudulent, then the fraud EFTA01403041 procedures need to be followed so we can grant a provisional credit, then the account should be closed once the investigation is complete and the credit is made final (or assets recovered)."" Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA Tel. +1 212 250-0755 Fax +1 646 588-1858 Mobile +1 917 297-4818 Email [email protected] fcid:[email protected] From: Melinda Roy Sent: Monday, March 21, 2016 10:37 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: FW: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Armen, Please see below. This account was supposed to be closed last week but for some reason was not. I am looking into what happened now. Could we please have approval to waive the OD fee? EFTA01403042 From: Komal Shahani Sent: Monday, March 21, 2016 10:35 AM To: Melinda Roy; Jj Litchford Cc: [email protected]'; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, Since, the account has overdrawn and it's in OD for 8 days, so we would require a financial teas either to wave or to charge fees with approval of business line manager. Kind regards, Komal Shahani fcid:[email protected] Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. (212)469-2366 Mobile +91 9829052199 Email komal.shahani@db com Please send all the Banking related Queires to our new Group E-mail ID [email protected] From: Melinda Roy EFTA01403043 Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: [email protected]'; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. From: Komal Shahani Sent: Monday, March 21, 2016 10:29 AM To: Jj Litchford; Melinda Roy Cc: '[email protected]'; Kathryn .7 Stanfield Subject: Account 35266976 Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, fcid:[email protected] Earlier today we received an overdraft referral form from Operations. Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: EFTA01403044 I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. Attach Business Manager email approval to case Kind regards, Komal Shahani fcid:[email protected] Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. (212)469-2366 Mobile +91 9829052199 Email [email protected] Please send all the Banking related Queires to our new Group E-mail ID [email protected] EFTA01403045 This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01403046