EFTA Document EFTA02086175

To: ' m s rsonal genius From: Sent n 1/16/2015 8:42:27 PM Subject Re: Internet not working in Apt 11B/Jeffrey not coming Ok. Thx Sent from my iPhone On Jan 16, 2015, at 3:15 PM, james ce I personal genius wrote: There arc two wifi networks there (TWC wifi and 11B -- both are written on top of the printer). The password for the 11B network is bemyguest James Cc your Personal Genius L Certified Support Professional 10.6 http://personalgenius.us On Jan 16, 2015, at 2:37 PM, wrote: Fabulous! We recently had new furniture brought in and floors refinished...so I think everything was unplugged from that! Really appreciate your help... I will let our guest know they are back up and running...all he needs to do is log in to "bemyguest" correct? On Jan 16, 2015 at 2:29 PM 'ames ce ersonal genius wrote: 11B is back up and running. Someone had removed the COAX cable running from the modem into the wall (and unplugged all the devices); oddly, cable internet works much better when it's actually plugged into something. I bought a replacement cable from RadioShack and brought everything back on line. The guest should be happy now. EFTA_R1_00675925 EFTA02086175 Have a great weekend!! James Ce your Personal Genius Certified Support Professional 10.6 htto://Dersonalaenius.us On Jan 16, 2015, at 10:45 AM, bellaklein .MINE= wrote: Hi James, I call Time Warner to troubleshoot 11B. It indicates intemet is of line. May be a problem on the actual modem or connection. Bill for 11B attached. Please call tech support when you are in the apartment. <NES_TW_I1B_0947_110314_166.66_110314.pdf, Thank you, Bella On Jan 16, 2015, at 10:28 AM, wrote: Hi James :) will I be seeing you soon? Sent from my iPhone On Jan 15, 2015, at 12:25 PM, james ce ersonalgenius wrote: I'm booked into the late evening tonight, but I will see you at 71st at EFTA_R1_00675926 EFTA02086176 10AM tomorrow and can go to 11B after. I need to check the drive on Jeffrey's laptop, so I'll have to do that later. It's not critical, just a "just in case" checkup. James Ce your Personal Genius L: Certified Support Professional http://personalgeniussus On Jan 15, 2015, at 6:55 AM, wrote: HI James ...It looks like Jeffrey will not be coming to NY after still need you to transfe r my phone data to the new EFTA_R1_00675927 EFTA02086177 Iphone 6 and can still meet you at the house at I Oam ...not sure if you still need to work on Jeffrey' s issue or if you need him there at the house for this...b ut we are also in need of interne t help in apt 11 B... went to the apt last night and says the wiring is EFTA_R1_00675928 EFTA02086178 strange . We have a guest staying in I I B who needs access know you said you were booked today ...migh t you be able to get over there tom= ow aflemo on? EFTA_R1_00875929 EFTA02086179