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efta-efta02204092DOJ Data Set 10Correspondence

EFTA Document EFTA02204092

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EFTA Disclosure
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To: From: Sent: Tue 2/28/2017 6:2 : 7 PM Subject: Change Ticket for (YXTXNK) Title: American Express Pricing.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Jeffery is saying no! He is asking if she can change her ticket from LA to London tomorrow night instead? Is there a fee and what is it ? Sent from my iPhone On Feb 28, 2017, at 12:30 PM, Natalia Molotkova rote: How much for the flex fare economy? Sent from my iPhone On Feb 28, 2017, at 12:30 PM, Natalia Molotkova wrote: Ah. I see this now! Sorry. I'll need to get permission. How much credit on AA will we have (approx is fine) Sent from my iPhone On Feb 28, 2017, at 12:29 PM, Natalia Molotkova Business fare is $886.10 Regards, Natalia (Natasha) Molotkova wrote: EFTA_R1_00917313 EFTA02204092 Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Did she mean flex fare: it is $822.10 Fare rules Flex • 1 carry-on bag (15 kg) • 2 checked bags (20 kg) • Seat reservation • Fast Track (selected airports) • WiFi (most flights) Optional add-ons: Food and drinks (most flights). Name change: Free Rebooking: Free Refundable: Fully refundable Conditions apply Ticket conditions • Your booking reference is your only confirmation of booking. • All fares charged per person, per one way flight and include all mandatory government taxes and charges. • Prices are subject to availability and not guaranteed until purchase. Changing Flex or PremiumFlex • Changes to date, time, destination and name allowed up to 30 minutes before scheduled departure. Changes can only be made to another flight where there is availablity within the same ticket type. • Changes are free of charge, price difference must be paid if changing the destination or from a direct to a connecting flight. • Destinations can only be changed from domestic to domestic (within same country) or international to international. • Certain tickets cannot be changed online — you'll need to call our Contact Centre to make changes. Cancelling Flex or PremiumFlex • Fully refundable and can be cancelled online. • All flights are charged at the time of booking. EFTA_R1_00917314 EFTA02204093 Check your flight times Make sure you check your flight times between 72 to 24 hours before departure. All flight times are displayed as local time. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST forget AF! that is crazy! Is DY Norwegian Air I guess? If there are different class seats on the plane what are they and what is the price? maybe like a premium economy or something? On Feb 28, 2017, at 12:21 PM, Natalia Molotkova rote: Flex seat, no idea, will figure it out. But here are teh options: DY 7098 01MAR LAX CDG 0800P 0340P 1ADT 445.10 445.10 Air France is way more expensive AF 77 01MAR LAX CDG 0835P 0420P TOTAL FARE - USD 2812.10 PRIVATE Original return is non refundable, but we can try to used it fro another AA or partner flight later Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST Thx EFTA_R1_00917315 EFTA02204094 Sent from my iPhone On Feb 28, 2017, at 12:14 PM, Natalia Molotkova Ok, changing.... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon, Wed 9a-4p, 530p-7p Tue, Thur, Fri 9a - 530p EST rote: Hi Natasha...Margherita would like to go from LA to Paris the latest flight tomorrow night Wed .March 1st...she thinks there is only one flight on Norwegian at 8pm? She is asking for a flex seat (? what is that) if it is only Norwegian....can you have a look for us and let me know cost...thanks! iew our Di ital Itinera American Express Travel YXTXNK Record Locator Saturday 18 Feb 17 Other Information CITIZENS OF UNITED STATES MUST CARRY A VALID PASSPORT Flight Information Date 18 Feb 2017 Airline British Airways EFTA_R1_00917316 EFTA02204095 Airline Record Locator Flight/Class Origin Destination Departing Arriving Departure Terminal Arrival Terminal Estimated Time Stops Seats Confirmed Monday 20 Feb 17 Flight Information Date Airline Airline Record Locator Flight/Class Origin Destination Departing Arriving Departure Terminal Arrival Terminal Estimated Time Stops Seats Confirmed Saturday 04 Mar 17 Flight Information Date Airline Airline Record Locator Flight/Class Origin Destination Departing 3L5SK3 BA 8118 M Economy Class Rome, Leonardo da Vinci International (Fiumicino) Paris, Orly 09:15 AM 11:25 AM Terminal 3 Terminal Orly-Ouest 2 Hrs 10 Mins Non-stop Unassigned 20 Feb 2017 American Airlines YXTXNK AA 7173 V Economy Class Paris, Charles De Gaulle Los Angeles, Los Angeles International 11:30 AM 02:25 PM Terminal 2 A Terminal Tom Bradley Intl Term 11 Hrs 55 Mins Non-stop Unassigned 04 Mar 2017 Iberia 3L5SK3 IB 4662 Q Economy Class Los Angeles, Los Angeles International London, London Heathrow 08:55 PM EFTA_R1_00917317 EFTA02204096 Arriving 03:15 PM / 05 Mar 2017 Departure Terminal Terminal Tom Bradley Intl Term Arrival Terminal Terminal 5 Estimated Time 10 Hrs 20 Mins Stops Non-stop Seats Unassigned Confirmed Entry and Exit Information for Travel American Express strongly recommends that you periodically review www.Visacentral.com/amex for the most up to date and accurate entry/exit requirements for your travel destination. Due to frequent changes, American Express cannot guarantee the accuracy of the information provided and expressly disclaims any liability for any inaccurate or incomplete information contained on that site. You may receive customer service emails even if you have requested not to receive email marketing offers from American Express. For details about our e-mail practices, please review the American Express Privacy Statement at http://www.americanexpress.com/privacy. See attached itinerary PDF or link for full terms and conditions. PDF itinerary attachment: If you are unable to view the PDF attachment, ensure you have Adobe Acrobat Reader. Refer to website below to download and install this free software. http://www.adobe.com/products/acrobat/readstep.html Thank you for choosing American Express Centurion Travel Service and have a pleasant trip. Please be advised that certain mandatory hotel-imposed charges, including, but not limited to, daily resort or facility fees, may be applicable to your stay and payable to the hotel operator at check-out from the property. You may wish to inquire with the hotel before your trip regarding the existence and amount of such charges. Liability Statement. American Express Travel Related Services Company, Inc. and its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an agent for travel suppliers and you understand and agree that Amex shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, overbooking's, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of Amex. Intermediary Disclosure. Amex assists you in finding travel suppliers and making arrangements that meet your individual needs. We consider various factors in identifying travel suppliers to you and recommending specific itineraries. In this role, we are acting as an independent third party and not as a fiduciary. We want you to be aware that certain suppliers pay us commissions as well as incentives for reaching sales targets or other goals, and from time to time may also provide incentives to our travel counselors. Certain suppliers may also provide compensation to us for various marketing and administrative services that we perform for them, such as granting them EFTA_R1_00917318 EFTA02204097 access to our marketing channels, participating in marketing programs and supporting technology initiatives. In addition, we receive compensation from suppliers when customers use the American Express Card or other American Express products to pay for supplier products and services. From time to time we may enter into other business relationships with suppliers and these arrangements, including levels and types of compensation and incentives we receive, are subject to change. In identifying suppliers and recommending itineraries, we may consider a number of factors, including supplier availability and your preferences. The relationships we have with suppliers may also influence the suppliers we identify and the itineraries we recommend. California State Seller of Travel Registration Number: 1022318. Washington State Seller of Travel Registration Number: UBI#600469694. Iowa: TA# 669 Registered Iowa Travel Agency. Ptiv3c3,$t fcmsnt I Visit thQ_COntVoOn CAfcl waSlp To learn more about e-mail security Of report a suspicious e-mail. please visit us at Do,..tricanesoress com;phishinq. O 2015 American Express. All rights reserved American Express uses 3rd party concierge tonnee providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You we responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_00917319 EFTA02204098

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