EFTA Document EFTA01402678

Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] From: Melinda Roy Date: Mon, 21 Mar 2016 11:22:50 To: Kathryn 3 Stanfield Komal Shahani 3i Litchford Cc: Stewart Oldfield Classification: For internal use only Kathryn, 33 Litchford was working on transferring the funds to a new account and closing the below account. I will let him reply when he gets in because he would know the best. In the mean time, I submitted a case to waive the OD fee (case number 01563424). Thanks, Melinda Roy From: Kathryn J Stanfield Sent: Monday, March 21, 2016 11:13 AM To: Melinda Ro ; Komal Shahani; 3 Litchford Cc: '; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Melissa EFTA01402678 I was reviewing the clients account was the preauthorized debit of $403.96 of 3/18/16 authorized or should it have been return . The account cannot be closed until the balance is 0 . Please feel free to call me if you need to discuss what to do fcid:[email protected] Kathryn J Stanfield DB Services New Jersey Inc Deutsche Asset & Wealth Management 100 Plaza One Jersey City NJ 07311 Phone Email EFTA01402679 {cid:[email protected]} {cid:[email protected]} From: Melinda Roy Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: '; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. From: Komal Shahani Sent: Monday, March 21, 2016 10:29 AM To: .1 Litchford; Melinda Ro Cc: '; Kathryn .7 Stanfield Subject: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, {cid:[email protected]} EFTA01402680 Earlier today we received an overdraft referral form from Operations. Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. Attach Business Manager email approval to case Kind regards, Komal Shahani {cid:[email protected]} Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations EFTA01402681 A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobile Email Please send all the Banking related Queires to our new Group E-mail ID This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01402682