EFTA Document EFTA01403089

Subject: FW: Account Overdraft for 8 days- ACTION REQUIRED [I] From: Armen Brash Date: Tue, 22 Mar 2016 09:12:17 -0400 To: Jj Litchford Stewart Oldfield Cc: Andrew Gallivan Classification: For internal use only All, This overdraft has now been outstanding for 11 days. Per policy, it is being escalated to Andrew, copied. I understand that the client had fraud on this account about a week ago—a new account was opened and the assets were transferred, but this account was supposed to be closed (and was not). As of Friday, we were waiting to learn if this was a "good" transaction or also fraudulent. JJ: Do you have an update on this and when the overdraft will finally be resolved? Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, 10154-0004 New York, NY, USA EFTA01403089 Tel. Fax Mobile Email {cid:[email protected]} From: Melinda Roy Sent: Monday, March 21, 2016 11:17 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Thank you. Sorry for the confusion. JJ is coming in this afternoon to take care of it. From: Armen Brash Sent: Monday, March 21, 2016 11:16 AM To: Melinda Roy Cc: Jj Litchford; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Fee waiver approved... Last week—I sent the below email to Paul: "Paul This account is still open...it hasn't been closed yet. EFTA01403090 Is the transaction that overdrew the account a good transaction? If so, it should be covered from the new account, and then the account should be closed. If the transaction that overdrew it was fraudulent, then the fraud procedures need to be followed so we can grant a provisional credit, then the account should be closed once the investigation is complete and the credit is made final (or assets recovered)."" Best, Armen fcid:[email protected] Armen Brash Director Deutsche Bank Wealth Management 345 Park Avenue, Tel. Mobile Email 10154-0004 New York, NY, USA Fax fcid:[email protected] From: Melinda Roy Sent: Monday, March 21, 2016 10:37 AM To: Armen Brash Cc: Jj Litchford; Stewart Oldfield Subject: FW: Account Overdraft for 8 days- ACTION REQUIRED [I] EFTA01403091 Classification: For internal use only Armen, Please see below. This account was supposed to be closed last week but for some reason was not. I am looking into what happened now. Could we please have approval to waive the OD fee? From: Komal Shahani Sent: Monday, March 21, 2016 10:35 AM To: Melinda Roy; Jj Litchford Cc: [email protected]'; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, Since, the account has overdrawn and it's in OD for 8 days, so we would require a financial teas either to wave or to charge fees with approval of business line manager. Kind regards, Komal Shahani fcid:[email protected] Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India Tel. Mobile EFTA01403092 Email Please send all the Bankin. related Queires to our new Group E-mail ID From: Melinda Roy Sent: Monday, March 21, 2016 10:31 AM To: Komal Shahani; Jj Litchford Cc: [email protected]'; Kathryn .7 Stanfield; Stewart Oldfield Subject: RE: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Komal, This account has fraudulent transactions and was supposed to be closed last week. I am looking into why it was not closed. From: Komal Shahani Sent: Monday, March 21, 2016 10:29 AM To: Jj Litchford; Melinda Roy Cc: 'gtopwmbankin exce [email protected] ; Kathryn .7 Stanfield Subject: Account Overdraft for 8 days- ACTION REQUIRED [I] Classification: For internal use only Hi, fcid:[email protected] Earlier today we received an overdraft referral form from Operations. EFTA01403093 Please be aware that this account has been in an overdraft status from more than five business days and, therefore, should be charged a fee. You MUST take one of the below two action steps: I. Charge a $30 overdraft fee. -Create a Financial Client Instructions-Banking TEAS case under the account in -DBforce. -Enter the following language in the Description field in the Special Instructions section, "Charge a $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. II. Request/Enter a Waiver. -Create a Financial Client Instructions-Banking TEAS case under the account in DBforce. -Enter the following language in the Description field in the Special Instructions section, "Waive the $30 overdraft fee." -Select "Exempt" from the Instructions Via field in the Call Back Details section. Attach Business Manager email approval to case Kind regards, Komal Shahani fcid:[email protected] Komal Shahani Process Supervisor DBOI Global Services Private Limited COO Wealth Management Operations A-1 & A-2, Evolve - Mahindra Technology Park, Inside Mahindra World City - SEZ, 302029 Jaipur, India EFTA01403094 Tel. Mobile Email Please send all the Bankin' related Queires to our new Group E-mail ID This communication may contain confidential and/or privileged information. If you are not the intended recipient (or have received this communication in error) please notify the sender immediately and destroy this communication. Any unauthorized copying, disclosure or distribution of the material in this communication is strictly forbidden. Deutsche Bank does not render legal or tax advice, and the information contained in this communication should not be regarded as such. EFTA01403095