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usually talk about “tactical”, “operational” and “strategic” levels as we watch the
gears of history churning away in war and peace. The “tactical” level is the most
practical. It’s the choice to use machine guns instead of tanks to secure a street in
Kabul, for instance, or to buy up gold for a central bank or permit high-frequency
stock trading. Tactics are where policy decisions crunch into reality. The most brutal
shocks are first felt tactically: roadside bombs or mis-designed, crashing computer
code.
A level above the problem of tactics sits the question of operations. It’s here where
decisions are made about just how various levers of power might best be moved.
Should we send bombers to slow Iranian proliferation or rely on cyber attacks? Will
tax dollars fix our infrastructure faster than tolls? Macarthur’s landing by surprise in
Incheon on the morning of September 15, 1950, Operation Chromite, was an
operational decision. “Within five hours, 40,000 men would act boldly, in the hope
that 100,000 others manning the defense lines of South Korea would not die," he
thought before the battle. “I alone was responsible for tomorrow, and if I failed, the
dreadful results would rest on judgment day against my soul.”52
Policy gets implemented through operations. It is the level where clever bureaucrats
and parasitic office politicians prey, where they can most easily undermine the
ambitions of visionaries. But it is also the place where inspiration works on the will
and passion of companies or armies or research labs. Server farms, data mining
algorithms, trade treaties—these are the operational chessboards of our era.
Operations is where the bolt tightening for revolutionary change occurs. It is
intense, relentless operations that ensure stability in the face of shock or growth or
collapse. “The exploding popularity of Internet services has created a new class of
computing systems that we have named warehouse-scale computers,” the Google
data engineers Luiz Andre Barosso and Urs Holzle wrote in famous, revolutionary
paper several years ago as they described the operational revolution that lets
Google serve terabytes of data, instantly, every day.*? The massive data centers they
had built, they realized, are so large that they are nothing less than computers that
are the size of massive buildings. Solar fields are their power supply; entire rivers
are their cooling tubes. And they enable nothing less than magic: instant knowledge,
connection to distant lands, a constant picture of what humanity knows. This is the
growing, heroic scale of operations now.
Above the operational and tactical levels is what we call the strategic dimension. It is
here where overall design is considered and moved. Without it, operations and
tactics are incoherent. Strategy imagines how whole structures like nations or
and Felix Gilbert, eds., Makers of Modern Strategy: From Machiavelli to the Nuclear
Age (Princeton, N.J.: Princeton University Press, 1986) and Sun Tzu, “The Art of
War”, Filiquarian (1986)
52 “Within five hours”: Douglas MacArthur, Reminiscenes (Naval Institute Press,
1964), 354
53 “The exploding popularity”: Luiz André Barroso and Urs Holzle, The Data-Center
as a Computer (San Rafael: Morgan & Claypool, 2009)
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