EFTA01399500

Subject: Managed Exit account handlin From: Oliver Esslinger Date: Fri, 24 May 2019 15:22:30 -0400 To: Ian Salters Funda Bozkurt Bill King Kimberly Hart Janice Franklin Maria Pedulla Term Definition PA Checks/Review Review of client account activity to establish open obligations which prevent offboard Managed Exit A process state for client entities identified for offboarding but have open obligations which prevent process completion Notification The process of sending a client notification to terminate the contractual relationship at the end of a defined notice period In Closure The process of closing DB transactional system accounts representing the impacted client entity Offboarded A count of client entities which have completed all offboarding process stages, and are inactivated through to KYC Records - classified as 'Full' Offboard when evidenced, complete removal of client entity from all businesses & jurisdictions inclusive of all tech platforms. Applied to all DB adoption entities globally. EFTA01399500