EFTA01731764

From: james ce personal genius < > Sent: Thursday, December 17, 2015 4:02 PM To: jeffrey E. Cc: Richard Kahn Subject: Re: The downloads are failing because the permissions are screwed =p on the folders within your home folder. I'll be happy to walk =ou through the fix, but the steps are outside of normal computer =perations, so I'm sending you the instructions — there =re screenshots of most of these windows at http://pondini.org/OSX/Password.html. I'll be =vailable on my cell at To fix it, we need to =eset your home folder permissions. To do that, you'll need =o restart the computer into the recovery partition, unlock the disk and =se the resetpassword utility: Step 1: Restart in Recovery =artition: 1. Restart the computer =nd right before it chimes hold down =he Command + R keys until the while menu comes =p. Step 2: Unlock the =isk (since FileVault is enabled, we can't modify any settings =ntil the drive is decrypted: 2. Click Disk Utility 3. Select the =acintosh HD partition and choose File > Unlock 4. Enter your =omputer password ("as...") 5. Quit =isk Utility Step 3: Reset home =older permissions with the resetpassword utility 6. Click =tilities > Terminal 7. Type the following command: resetpassword (all lowercase, no spaces) and =nter 8. Select the Macintosh HD, choose your =ccount ("Story") 9. Click Reset at =he very bottom of the window. (Do not reset the =assword) Once it finishes, =ou can quit out and restart and everything should function =ormally. Thanks! James Ce your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 8:39 AM, jeffrey E. <[email protected]> wrote: calll me to unlock download on laptop please please note EFTA_R1_00004951 EFTA01731764 The information contained in this =ommunication is confidential, may be attorney-client =rivileged, may constitute inside information, and is =ntended only for the use of the addressee. It is the =roperty of JEE Unauthorized use, disclosure =r copying of this communication or any part thereof is =trictly prohibited and may be unlawful. If you have =eceived this communication in error, please notify us =mmediately by return e-mail or by e-mail to [email protected], and destroy this =ommunication and all copies thereof, including all =ttachments. copyright -all rights reserved 2 EFTA_R1_00004952 EFTA01731765