EFTA01731921

From: james ce I personal genius < Sent: Thursday, December 17, 2015 4:51 PM To: jeffrey E. Cc: Richard Kahn Subject: Re: When you have a chance, could you please run =he following command in Terminal /Applications/Utilities/Terminal.app =: Is -al - and send me the results? This will list the =ermissions on each of the folders inside Story. Once I know this, I can =end you a followup command to fix them. Thanks (and sorry about this hassle), James Ce your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us • , james ce wrote: The downloads =re failing because the permissions are screwed up on the folders within =our home folder. I'll be happy to walk you through the fix, but =he steps are outside of normal computer operations, so I'm =ending you the instructions — there are screenshots of most of =hese windows at http://pondini.org/OSX/Password.html. I'll be =vailable on my cell at To fix it, we need to =eset your home folder permissions. To do that, you'll need =o restart the computer into the recovery partition, unlock the disk and =se the resetpassword utility: Step 1: Restart in Recovery =artition: 1. Restart the computer =nd right before it chimes hold down =he Command + R keys until the while menu comes =p. Step 2: Unlock the =isk (since FileVault is enabled, we can't modify any settings =ntil the drive is decrypted: 2. Click Disk Utility 3. Select the =acintosh HD partition and choose File > Unlock 4. Enter your =omputer password ("as...") 5. Quit =isk Utility EFTA_R1_00005161 EFTA01731921 Step 3: Reset home =older permissions with the resetpassword utility 6. Click =tilities > Terminal 7. Type the following command: resetpassword (all lowercase, no spaces) and =nter 8. Select the Macintosh HD, choose your =ccount ("Story") 9. Click Reset at =he very bottom of the window. (Do not reset the =assword) Once it finishes, =ou can quit out and restart and everything should function =ormally. Thanks! James Ce your Personal Genius • Certified Support Professional 10.6 http://personalgenius.us On Dec 17, 2015, at 8:39 AM, jeffrey E. <[email protected]> wrote: calll me to unlock download on laptop please please note The information contained in this =ommunication is confidential, may be attorney-client =rivileged, may constitute inside information, and is =ntended only for the use of the addressee. It is the =roperty of JEE Unauthorized use, disclosure =r copying of this communication or any part thereof is =trictly prohibited and may be unlawful. If you have =eceived this communication in error, please notify us =mmediately by return e-mail or by e-mail to [email protected], and destroy this =ommunication and all copies thereof, including all =ttachments. copyright -all rights reserved 2 EFTA_R1_00005162 EFTA01731922