EFTA01743176

From: Richard Kahn a Subject: Lutron Cover plates - 71st street Sent: Wednesday, January 20, 2016 12:29:13 AM To: Jeffrey Epstein <[email protected]> IMG 1957.JPG IMG 1959.JPG IMG 1961.JPG IMG 1962.JPG IMG 1964.JPG IMG 1965.JPG IMG 1966.JPG Please advise if al addressed your concerns or if there is anything else you would like resolved. Thank you. Sent from my iPhone Begin forwarded message: From: Al Buonanni Date: January 19, 2016 at 7:09:37 PM EST To: "Richard Kahn Dela Cni Cc: D Jasper Siegal , Nairobi Munoz Subject: Cover plates Hello Rich, "Mcrwin Attached are photos from today's visit. The first four photos are from the Sitting Room. This is the location where Lutron made an error with the brass cover plate. The cover plates they made were too small. I have been in contact with the custom quote department and they will be remaking the plate. They have asked for photos of the location to help them understand the opening dimensions and the build requirement. They will manufacture a three gang plate with the center opening solid brass. This was essentially what was there before. I have forwarded these photos to Lutron custom quotes and have a conference call scheduled with them on Friday. At that point I will get a specific time horizon. In the meantime I have ordered a black plastic plate as a temporary solution. The additional photos are the Dressing Room entrance from the Master Bath, Massage Room entrance, and the Dressing Room entrance from the master hall. These locations had almond colored keypads and plastic cover plates. We can reorder the engravings in black and order additional brass cover plates. This will take about 30 days. Please let me know if this is requested and I will have the custom quotes department order these along with the sitting room plates. EFTA_R1_00034277 EFTA01743176 I apologize for these issues and for the delay in getting to a resolution. Between the holidays and personnel at Lutron on vacation we are just getting to the bottom of the Siting Room plate issue. I certainly was not going to accept any cost to us for their mistake. Thank you for your understanding. Regards, Al Alfred Buonanno Clarity Custom Inc. 1792 West 11th Street Brooklyn NY 11223 718-787-9699 al id clantycustom.corn EFTA_R1_00034278 EFTA01743177