EFTA02043176

To: From: Sent: Subject: Re: Can you get JE Amex...!!?? for Grand Hyatt Sun 9/18/2016 1:34:52 PM Sent from my iPhonc On Sep 18, 2016, at 9:31 AM, .<1 > wrote: Thanks ! I will see if he can do it today On Sep 18, 2016, at 8:19 AM, =M > wrote: Hi incredibly, the copy of Jeffrey's Amex I have does not have his signature on it...can you get a hold of Jeffrey's card ending in 4009, make sure the back of the card is signed!! Then make a copy of the back of the card, scan and email it to the Grand Hyatt and cc me as well? Below is the email address... ...I know today is a busy day...wc can certainly take care of this tomorrow if need be...I just like getting things done sooner rather than later...! Begin forwarded message: From: TYOGH-Shared MB-Reservation Subject: RE: Picture you requested 2 of 2 Date: Se tember 18, 2016 at 5:41:27 AM EDT To: " mail com" < > Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo, Room Reservation! Thank you very much for sending us the credit card authorization form and pictures, we surely received. However, we are very afraid to inform you that the picture of back side you sent us is invalid since there is no signature. Please kindly be informed that a signature (same signature as the one on the authorization form) is necessary on the back side of credit card. EFTA_R1_00571949 EFTA02043176 Could you kindly resend us the picture? We are very sorry for this inconvenience, but your kind understanding is highly appreciated. Should you have any question, please feel free to contact us at your convenience. Best regards, Lisa Koizumi Reservation Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared MB-Concierge Cc: • Bella Kleiry Yamada, Kayo (TYOGH) Subject: Re: Details I have just sent you 2 cmails with the pictures of the front and back of the CC as you requested. Please confirm receipt Yes, please use this card for ALL charges (train, hotel, food, car, drinks...everything) Please do let me know if there is anything else you require. Thank you, On Scp 17, 2016 at 2:25 AM TYOGH-Shared MB- Concierge wrote: Dear Ms. Groff, Thank you very much for your reply and sending us credit card form. We surely understand that we can charge to the card for all charges. We are sorry for asking you however please kindly confirm us about "All Charges". Can we use the card for all room charges and any other incidental charges such as train fare, car fare, food, drinks if they charge to room? Lastly, please be kindly informed that we also kindly ask for EFTA_R1_00571950 EFTA02043177 pictures/ copies of both sides of the card. We feel sorry for keep chasing you to ask for these documents since local credit card company requires for charge, Please feel free to contact for any questions and any further assistance. We are looking forward to receiving card pictures/ copies. Thank you very much for your kind understanding and assistance. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo From: Sent: Saturday, September 17, 2016 1:24 AM To: TYOGH-Shared MB-Concierge Cc: ; Bella Klein• Yamada, Kayo (TYOGH) Subject: Re: Si Details Hello Mr. Takashi, thank you so very much for your response. Your Credit Card Authorization form has been filled out, signed, scanned and emailed back to you. Please confirm receipt. All charges arc to go to this card... Once and arrive your hotel they will go directly to the concierge desk to take care of bullet train tickets ...they would like help with tours and things to do as well! Thank you, On Sep 16, 2016 at 6:01 AM TYOGH-Sharcd MB- Concierge wrote: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo. Thank you very much for your email. We are happy to arran e airport transfer and any transportation arrangements for Ms. and Ms. M. CAR Arrangement We are pleased to confirm arrival car from Narita Airport to Grand Hyatt Tokyo. EFTA_R1_00571951 EFTA02043178 Kindly find the attached PDF for the confirmation. We are also pleased to provide you estimated car fare for between Grand Hyatt Tokyo and Tokyo station. It will be about 20,0001PY include escort and pick up to/at platform of Tokyo station. TRAIN Information Please be kindly informed that we are of course happy to arrange train tickets for them. Please be kindly informed regarding train tickets that the tickets is unable to be reserved in advanced and need to be purchased at JR ticket counter directly. Then, if you kindly let us know time preferences and Credit Card Authorization form with Both side card copies, we are pleased to assist you to purchase train tickets before your arrival. Kindly find the attached PDF for blank of the form with this email. -Credit Card authorization form with the card holder's signature -Copy or Picture for both side of the card (with the signature on back side) Please kindly send it us back after filled out the form via email or fax. We are also happy to arrange train tickets after their arrival since we have a few more days. In this case, all train fare can be charged to their room account instead of sending us card documents. Please be kindly informed regarding the bullet train/ Shinkansen between Tokyo and Kyoto. The bullet train runs almost every 10 to 20 minutes and takes about 2 hours 20 minutes. Kindly find train schedules around 10:00am to 11:00am for each way as below. September 26, Monday TOKYO KYOTO Nozomi# 21 9:30 AM >>> 11:50 AM Nozomi# 219 9:40 AM >>> 11:58 AM Nozomi# 105 9:50 AM >>> 12:08 PM Nozomi# 317 9:53 AM >>> 12:14 PM EFTA_R1_00571952 EFTA02043179 Nozomi# 221 10:00 AM >>> 12:17 PM Nozomi# 23 10:10 AM >>> 12:25 PM Nozomi# 223 10:20 AM >>> 12:38 PM Nozomi# 25 10:30 AM >>> 12:50 PM Nozomi# 323 10:40 AM >>> 12:58 PM Nozomi# 107 10:50 AM >>> 1:08 PM Nozomi# 225 11:00 AM >>> 1:17 PM Nozomi# 27 11:10 AM >>> 1:25 PM Nozomi# 281 11:23 AM >>> 1:38 PM Nozomi# 29 11:30 AM >>> 1:50 PM Nozomi# 109 11:50 AM >>> 2:08 PM Nozomi# 227 12:00 PM >>> 2:17 PM October 1, Satu day KYOTO TOKYO Nozomi# 118 9:36 AM >>> 11:53 AM Nozomi# 314 9:39 AM >>> 11:56 AM Nozomi# 120 9:45 AM >>> 12:03 PM Nozomi# 6 9:53 AM >>> 12:13 PM Nozomi# 316 10:02 AM >>> 12:20 PM Nozomi# 122 10:05 AM >>> 12:23 PM Nozomi# 8 10:18 AM >>> 12:33 PM Nozomi# 220 10:26 AM >>> 12:43 PM Nozomi# 150 10:29 AM i >>> 12:50 PM Nozomi# 10 10:36 AM >>> 12:53 PM Nozomi# 152 10:45 AM >>> 1:03 PM EFTA_R1_00571953 EFTA02043180 Nozomi# 12 10:53 AM >>> 1:13 PM Nozomi# 222 11:05 AM >>> 1:23 PM Nozomi# 14 11:18 AM >>> 1:33 PM Nozomi# 330 11:26 AM >>> 1:43 PM Nozomi# 332 11:29 AM >>> 1:50 PM Nozomi# 124 11:36 AM >>> 1:53 PM Nozomi# 16 11:53 AM >>> 2:13 PM Fare: Regular class: 14,110113Y Green class: 18,6901PY *Green class has wider and larger leg space than Regular class *per person and one way *8% hotel service charge + 8% tax will be on top of the amount *train tickets cannot be refunded and cancelled once we arranged Please feel free to contact us for any questions and any further assistance. We are looking forward to hearing from you and assisting you. Thank you very much. Yours sincerely, Takashi Kai (Mr.) Concierge Grand Hyatt Tokyo 6-10.3 Roppongi Minato-Ku, Tokyo 106-0032 Japan <image001.gif> Think before you print: Please consider the environment before printing this email. 2016 Travel + Leisure - 10 Best Hotels in Tokyo EFTA_R1_00571954 EFTA02043181 2016 Trip Advisor - Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxury Hotel Follow us on: <image002.png><image003.png><imag e004.png> <image005.jpg> From: Sent: Friday, September 16, 2016 12:29 AM To: TYOGH-Shared MB-Concierge; Cc: Bella Klein Subject: Details Hello Concier e! I wanted to along the flight details for and ! Can your hotel organize pick up from the airport on Sept. 21st? We are also wondering if you could organize tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26th around 10/1 lam...and a return on Oct I st around 10/1 lam? Might your hotel be able to take them to the train on Sept. 26th and pick them up on Oct. 1st? and are cc'd on this mail... Thank you in advance for all of your help! Flight Information Date 21 Sep 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 3 X Business Class Origin New York, John F Kennedy International Destination Tokyo, Narita International Airport Departing 09:30 AM Arriving 12:40 PM / 22 Sep 2016 EFTA_R1_00571955 EFTA02043182 Departure Terminal Terminal 1 Arrival Terminal Terminal 2 Estimated Time 14 Hrs 10 Mins Stops Non-stop Seats Confirmed Wednesday 05 Oct 16 Flight Information Date 05 Oct 2016 Airline Japan Airlines Airline Record Locator Flight/Class JL 4 X Business Class Origin Tokyo, Narita International Airport Destination New York, John F Kennedy International Departing 06:25 PM Arriving 06:20 PM Departure Terminal Terminal 2 Arrival Terminal Terminal 1 Estimated Time 12 Hrs 55 Mins Stops Non-stop Seats Begin forwarded message: EFTA_R1_00571956 EFTA02043183 From: "Jeskewitz, Jeannine" u jec e reyEpstein -Again re Grand Hyatt! Date changes... Date: ember 15 2016 at 11:06:42 AM EDT To: < > Dear =, and are all set at the Grand Hyatt Tokyo. Below are their confirmations. And the Concierge's contact detail is also below and I've copied them here on this email. The concierge team are all able to assist. Best to email as someone is always covering the account. Kindly let them know and flight details so the hotel is prepared for their arrival. All my best, Jeannine Confirmation Number Name Ms and Ms Arrival Thursday, September 22, 2016 Departure Monday, September 26, 2016 Room Type Grand Executive Suite Twin and Grand Club Room King - room Room Rate 31,600 *JPY for double occupc night *subject to 15% service charge, 8% consumption tax, 1.2% tax on service charge, and 200.1) accommodation tax per person Confirmation Number Name Arrival Ms and Ms EFTA_R1_00571957 EFTA02043184 Departure Wednesday, October 05, 2016 Room Type Room Rate Grand Executive Suite Twin and Grand Club Room King - room 35,800 *IPY for double occupc night *subject to 15% service charge, 8% consumption tax, 1.2% tax on service charge, and 200J) accommodation tax per person Our Concierge's direct phone number is M, alternatively our hotel's main number is The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. <Billing Authorization Form TYOGH. f><0922 Ms. Ms. ire Car Confirmation NRT-GHT.PDF> The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other EFTA_R1_00571958 EFTA02043185 information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. The information contained in this communication is confidential and intended only for the use of the recipient named above, and may be legally privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please resend it to the sender and delete the original message and copy of it from your computer system. Opinions, conclusions and other information in this message that do not relate to our official business should be understood as neither given nor endorsed by the company. EFTA_R1_00571959 EFTA02043186