EFTA02045453

To: From: Natalia Molotkova Sent: Tue 8/16/2016 5:52:42 PM Subject: Can we change this return flight? [Incident: 160816-0 01831] Title: American Express ® To: Subject: an we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 01:52 PM ACCORDING TO THE ITINERARY YOU SENT TO ME, UT WAS JUST A STOP, CONNECTION: Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U EFTA_R1_00579739 EFTA02045453 Airline Ctrl No: KE-5UZNI6 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST Fro Sent: 08/16/2016 01:51 PM They do not need to go to Seoul. I'm sure it was just less expensive. Let me show jeffrey and get back to you. Is the round trip less expensive by any chance? Sent from my iPhone On Aug 16, 2016, at 1:46 PM, Natalia Molotkova rote: To: Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 01:46 PM Do they need to go via Seoul, they are not staying there? I cam book them one way - best coach fare - from Manila via Taipei to NYC= with EVa AIRWAYS. 1 BR 272 24AUG MNL TPE 1240P 0255P 1 BR 32 24AUG TPE JFK 0710P 1005P lADT 1265.06 3795.18 TOTAL FARE - USD 3795.18 Regards, Natalia (Natasha) Molotkova EFTA_R1_00579740 EFTA02045454 Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 08/16/2016 01:42 PM It looks like from Manila to Seoul? Then Seoul on to JFK. I attached their current ticket. Sent from my iPhone On Aug 16, 2016, at 1:33 PM, Natalia Molotkova wrote: To: Sullject: ar is return flight? From: Natalia Molotkova Sent: 08/16/2016 01:33 PM What city they are flying from? Seoul or Manila? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 01:31 PM OK, checking.. EFTA_R1_00579741 EFTA02045455 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/16/2016 01:18 PM Hi Natasha. I need to get this family back to NY Aug 24. Can you please find any carrier to get them here? If we need to do round trip because it costs less that is fine. Let me know what you can find and what the price is. They need to depart on aug 24th which I believe will have them arrive on 24th as well. Please let me know. Thanks. Sent from my iPhone On Aug 16, 2016, at 9:04 AM, Natalia Molotkova wrote: From: Sent: 08/16/2016 09:33 AM Ok. Thx Sent from my iPhone On Aug 16, 2016, at 9:12 AM, Natalia Molotkova wrote: To: Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes sorry, we don't own this reservation, can't change it, sorry. EFTA_R1_00579742 EFTA02045456 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/16/2016 07:57 AM Hi Natashais it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking! probably have to call Mango Tourscan you tell me if the same flights exist for Aug. 24th at leastl need to get these people back to NY! Thanks Begin forwarded message: From: Merwin Dela cruz Subject: Fwd: Online Travel eserva io LA CRUZ/MERWIN Date: Au ust 15, To: EFTA_R1_00579743 EFTA02045457 Here is our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cruz Date: May 7, 2016 at 3:21:54 AM GMT+8 To: HONEY Subject: Fwd: Online Travel Reservatio CRUZJMERWIN Begin forwarded message: Date: Ma To Travel Reservation ELA CRUZJMERWIN 4 2016 at 7 2410 PM EDT Dear Sir/Madam, DELA You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) EFTA_R1_00579744 EFTA02045458 0360131087 0360131088 0360131089 Ticket Number(s) 180-7804401783 180-7804401784 180-7804401785 Email Addres Korean Air 74H Aircraft Flight No. 86 Booking Class: Airline Ctrl No: Contact Num Other Numb Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) Depart Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Q KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport Korean Air Boeing 777-300 EFTA_R1_00579745 EFTA02045459 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: https:f/bags.amadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference EFTA_R1_00579746 EFTA02045460 (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. EFTA_R1_00579747 EFTA02045461 REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the clients itinerary will be cancelled. NOTE: For important and ur ent concerns, you may call Man o Tours at S. toll- free) or ou're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours (U.S.) Telepho Toll Fre (Philippines us at U.S. toll- Thank you for choosing Mango Tours. EFTA_R1_00579748 EFTA02045462 Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. (0 2015 American Express. All rights reserved EFTA_R1_00579749 EFTA02045463 When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: (http://maps.pooxle.com/help/terms maps.htn For "Map Legal Notices" click here: jhttp://www.maps.loogle.com/help/lesalnotices maps.htmll. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California C5141022318, Washington UBIS$6O0-469-694, Iowa TA#002, Nevada NWt2001-0126 Reftt 160816-001831 From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes,=sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00579750 EFTA02045464 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 08/16/2016 07:57 AM Hi Natashais it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking! probably have to call Mango Tourscan you tell me if the same flights exist for Aug. 24th at leastl need to get these people back to NY! Thanks Begin forwarded message: From: Merwin Dela cru Subject: Fwd: Online Travel Reservation I DELA CRUZJMERWIN Dat • - To Here is our original flight Information. Thank you Merwin Dela Cruz EFTA_R1_00579751 EFTA02045465 Begin forwarded message: From: Merwin Dela cruz Date: May 761111111A To: HONEY Subject: Fwd: Online Travel Reservatio DELA CRUZ/MERWIN Begin forwarded message: From: "Mango Tours" Subject: Online Travel Reservatio DELA CRUZ/MERWIN Date: Ma 4 2016 at 7:24 30 PM EDT To: Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) 0360131087 0360131088 0360131089 Ticket Number(s) 180-7804401783 180-7804401784 EFTA_R1_00579752 EFTA02045466 180-7804401785 Email Address: Contact Number: Other Numbe Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) Depart Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Korean Air 741-I Aircraft Flight No. 86 Booking Class: Airline Ctrl No: Q KE-SUZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-SUZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 EFTA_R1_00579753 EFTA02045467 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-SUZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-SUZNI6 BAGGAGE POLICY Read baggage information at: https://baqs.amadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed EFTA_R1_00579754 EFTA02045468 by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of EFTA_R1_00579755 EFTA02045469 notice. Once the refund is processed, the clients itinerary will be cancelled. NOTE: For important and ur ent concerns, you may call Man o Tours at U.S. toll-free) or if you're in the Philippines. Re Travel Consultant Online (Website) Mango Tours (U.S.) Thank you for choosing Mango Tours. : Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES EFTA_R1_00579756 EFTA02045470 UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at a mericanexpress.comhahishing. O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. EFTA_R1_00579757 EFTA02045471 Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: Ihttp://mans.google.com/help/terms maps.htmll. For "Map Legal Notices" click here: chttp://www.mapszzoogle.com/helpfieRalnotIces maps.htmll. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CSTIt1022318, Washington 1181P600.469.694, Iowa TA#002, Nevada NV#2001-0126 Refit 160816-001831 From: Natalia Molotkova Sent: 08/16/2016 01:33 PM What city they are flying from? Seoul or Manila? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 01:31 PM OK, checking.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00579758 EFTA02045472 Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/16/2016 01:18 PM Hi Natasha. I need to get this family back to NY Aug 24. Can you please find any carrier to get them here? If we need to do round trip because it costs less that is fine. Let me know what you can find and what the price is. They need to depart on aug 24th which I believe will have them arrive on 24th as well. Please let me know. Thanks. Sent from my iPhone On Aug 16, 2016, at 9:04 AM, Natalia Molotkova wrote: From Sent: 08/1 AM Ok. Thx Sent from my iPhone On Aug 16, 2016, at 9:12 AM, Natalia Molotkova■ wrote: Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes, sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00579759 EFTA02045473 Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 08/16/2016 07:57 AM Hi Natashais it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original bookingl probably have to call Mango Tourscan you iii tell me if the same flights exist for Aug. 24th a I i In ed to get these people back to NY! Thanks, Begin forwarded message: From: Merwin Dela cruz Subject: Fwd: Online Travel Reservation (7556104838) 1 DELA CRUZ/MERWIN Dat • 016 at 10:54:28 PM EDT To Here is our original flight Information. Thank you Merwin Dela Cruz EFTA_R1_00579760 EFTA02045474 Begin forwarded message: il l From: Merin Dela cru Date: May 7, 2016 at 3:21:54 AM G + To: HONE Subject: Filime,Mave eservation (7556104838)1 DELA CRUZ/MERWIN Begin forwarded message: From: "Man o Tours" u jec : n the raveReservation (7556104838) 1 DELA CRUZ/MERWIN Date: Ma 4 2016 at 7:24:30 PM EDT To Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) 0360131087 0360131088 0360131089 Ticket Number(s) EFTA_R1_00579761 EFTA02045475 180-7804401783 180-7804401784 180-7804401785 Email Address: M DELACRUZ68OYAHOO.COM Contact Number: 9176070626 Other Number: 9176076014 Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) Depart Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Korean Air 74H Aircraft Flight No. 86 Booking Class: Airline Ctrl No: Q KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM EFTA_R1_00579762 EFTA02045476 Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: https://bags.arnadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially EFTA_R1_00579763 EFTA02045477 used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may EFTA_R1_00579764 EFTA02045478 take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the clients itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866-2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours (U.S.) Thank you for choosing Mango Tours. Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE EFTA_R1_00579765 EFTA02045479 IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phIshing. el 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card EFTA_R1_00579766 EFTA02045480 Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: fhttp://maps.google.com/help/terms maps.htmll. For "Map Legal Notices" click here: jhttp://www.maps.Roogle.com/help/legalnotices maps.html}. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more Information please visit www.americanexpress.com/travelterms California C.511/1022318, Washington U8le600.469.694, Iowa TAIt002, Nevada NW/2001-0126 Ref# 160816-001831 From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes, sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. EFTA_R1_00579767 EFTA02045481 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/16/2016 07:57 AM Hi Natasha- is it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking-- I probably have to call Mango Tours- can you tell me if the same flights exist for Aug. 24th at least- I need to get these people back to NY! Thanks. Begin forwarded message: From: Merwin Dela cruzl Subject: Fwd: Online Travel Reservation (7556104838) 1 DELA CRUZJMERWIN Date: August 15, 2016 at 10:54:28 PM EDT To: ill r is our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cruz illif . Date: May 7, 2016 at 3:21:54 AM GMT+8 To: HONE Subject: Firn.r.l•vation l DELA CRUZ/MERWIN EFTA_R1_00579768 EFTA02045482 Begin forwarded message: From: "Mango Tours" u jec : n me raveReservation (7556104838) DELA CRUZ/MERWIN Date: Ma 4, 2016 at 7:24:30 PM EDT To: Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) 0360131087 0360131088 0360131089 Ticket Number(s) 180-7804401783 180-7804401784 180-7804401785 Email Address: a Contact Other Nu Number: mber: Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) EFTA_R1_00579769 EFTA02045483 Depart Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Korean Air 74H Aircraft Flight No. 86 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 EFTA_R1_00579770 EFTA02045484 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: https.//baqs amadeus com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. EFTA_R1_00579771 EFTA02045485 Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the client- s itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866-2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours EFTA_R1_00579772 EFTA02045486 (U.S.) Telephone Toll Free (Philippi Thank you for choosing Mango Tours. \ Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- EFTA_R1_00579773 EFTA02045487 TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express In any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google -Maps Terms of Use" click here: jhttp:/Lmaps.google.com/help/terms maps.htmll. For "Map Legal Notices" click here: fhtto:fiwww.maps.google.comMelpjlegalnotices maps.htmll. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexoress.comitravelterms California CST#1022318, Washington EFTA_R1_00579774 EFTA02045488 UBI#600.469.694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160816-001831 From: Natalia Molotkova Sent: 08/16/2016 01:46 PM Do they need to go via Seoul, they are not staying there? I cam book them one way - best coach fare - from Manila via Taipei to NYC= with EVa AIRWAYS. 1 BR 272 24AUG MNL TPE 1240P 0255P 1 BR 32 24AUG TPE JFK 0710P 1005P lADT 1265.06 3795.18 TOTAL FARE - USD 3795.18 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/16/2016 01:42 PM It looks like from Manila to Seoul? Then Seoul on to JFK. I attached their current ticket. Sent from my iPhone On Aug 16, 2016, at 1:33 PM, Natalia Molotkov rote: EFTA_R1_00579775 EFTA02045489 To Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 01:33 PM What city they are flying from? Seoul or Manila? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 01:31 PM OK, checking.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/1.111,M Hi Natasha. I need to get this family back to NY Aug 24. Can you please find any carrier to get them here? If we need to do round trip because it costs less that is fine. Let me know what you can find and what the price is. They need to depart on aug 24th which I believe will have them arrive on 24th as well. Please let me know. Thanks. EFTA_R1_00579776 EFTA02045490 Sent from my iPhone On Aug 16, 2016, at 9:04 AM, Natalia Molotkova wrote: From: Sent: O8/1 Ok. Thx Sent from my iPhone On Aug 16, 2016, at 9:12 AM, Natalia Molotkova wrote: To Subject: an we change this return flight? From: Natalia Molotkova Sent: O8/16/2O16 O9:12 AM Yes, sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: O8/16/2O16 O9:O4 AM Morning, sure, let me have a look.. EFTA_R1_00579777 EFTA02045491 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 08/16/2016 07:57 AM Hi Natashais it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking' probably have to call Mango Tourscan you tell me if the same flights exist for Aug. 24th at leastl need to get these people back to NY! Thanks. Begin forwarded message: From: Merwin Dela cruz Subject: Fwd: Online Travel Reservation CRUZ/MERWIN Date: August 15, 2016 at 10:54:28 PM EDT To: Here is our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cruz Date: May 7 2016 at 3:21:54 AM GM To: HONEY Subject: Fwd: Online Travel Reservation CRUZ/MERWIN I DELA DELA EFTA_R1_00579778 EFTA02045492 Begin forwarded message: Subject: Online Travel Reservation (7556104838) DELA CRUZ/MERWIN Date: Ma 4 2016 at 7:24:30 PM EDT To: Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) 0360131087 0360131088 0360131089 Ticket Number(s) 180-7804401783 180-7804401784 180-780440178 Email Address Contact Number: Other Number Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) Depart EFTA_R1_00579779 EFTA02045493 Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Korean Air 74H Aircraft Flight No. 86 Booking Class: Airline Ctrl No: Q KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U EFTA_R1_00579780 EFTA02045494 Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage https://baqs.amadeus.COM GENERAL TERMS AND CONDITIONS FEES AND PENALTIES information at: • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to EFTA_R1_00579781 EFTA02045495 any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the clients itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866-2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours EFTA_R1_00579782 EFTA02045496 (U.S.) USA - United States Telephone Toll Free (Philippi Telephone : ntact us at .S. toll- free Thank you for choosing Mango Tours. Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- EFTA_R1_00579783 EFTA02045497 TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at a merica nexpress.com/phishing. el 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: ihttp://maps.google.com/helpiterms maps.htmll. For "Map Legal Notices" click here: Pubtp://www.maps.google.com/help/legalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CSTP1022318, Washington EFTA_R1_00579784 EFTA02045498 UBI#600.469.694, Iowa TA#002, Nevada NV#2001-0126 Ref# 160816-001831 From: Natalia Molotkova Sent: 08/16/2016 09:12 AM Yes sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/16/2016 07:57 AM EFTA_R1_00579785 EFTA02045499 Hi Natasha- is it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking-• I probably have to call Mango Tours-• can you tell me if the same flights exist for Aug. 24th at least-• I need to get these people back to NY! Thanks, Begin forwarded message: From: Merwin Dela cru Subject: Fwd: Online Travel Reservation (7556104838)1 DELA CRUZ/MERWIN Date: Au ust 15, 2016 at 10:54:28 PM EDT To: Les, Here is our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cru Date: May 7, 2016 at 3:21:54 AM GMT+8 To: HONEY Subject: Fw n ine rave eservation (7556104838)1 DELA CRUZ/MERWIN Begin forwarded message: Subject: Online Travel ReservationI 1 DELA CRUZ/MERWIN Date: Ma 4 2016 at 7:24:30 PM EDT To EFTA_R1_00579786 EFTA02045500 Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (5UZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) 0360131087 0360131088 0360131089 Ticket Number(s) 180-7804401783 180-7804401784 180-7804401785 Email Address: M DELACRUZ68OYAHOO.COM Contact Numbe l Other Numbe Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) Depart Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Korean Air 74H Aircraft EFTA_R1_00579787 EFTA02045501 Flight No. 86 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport EFTA_R1_00579788 EFTA02045502 Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage https://baqs.amadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES information at: • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its EFTA_R1_00579789 EFTA02045503 services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the client-• s itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866-2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours (U.S.) USA - United States Telephone Toll Free (Philippi EFTA_R1_00579790 EFTA02045504 Telephone : ' • • contact us at or call U.S. toll- 6452). Thank you for choosing Mango Tours. ,/ Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." EFTA_R1_00579791 EFTA02045505 Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. ti 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google - Maps Terms of Use" click here:fhttp://mans.google.com/helotterms maps.html). For "Map Legal Notices" click here: Ihttp://www.maps.google.com/help/legalnotices maps.htmg. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and Is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST81022318, Washington UBIg600-469.694, Iowa TA8O02, Nevada NWQ001-0126 Refit 160816.001831 From: Natalia Molotkova Sent: 08/16/2016 01:33 PM EFTA_R1_00579792 EFTA02045506 What city they are flying from? Seoul or Manila? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 01:31 PM OK, checking.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/111WRIM Hi Natasha. I need to get this family back to NY Aug 24. Can you please find any carrier to get them here? If we need to do round trip because it costs less that is fine. Let me know what you can find and what the price is. They need to depart on aug 24th which I believe will have them arrive on 24th as well. Please let me know. Thanks. Sent from my iPhone On Aug 16, 2016, at 9:04 AM, Natalia Molotkova wrote: EFTA_R1_00579793 EFTA02045507 Fro Sent: 08/16/2016 09:33 AM Ok. Thx Sent from my iPhone On Aug 16, 2016, at 9:12 AM, Natalia Molotkova To Subject: Can we change this return flight? From: Natalia Molotkova Sent: 08/16/2016 09:12 AM wrote: Yes, sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_00579794 EFTA02045508 Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/16/2016 07:57 AM Hi Natasha- is it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking- I probably have to call Mango Tours- can you tell me if the same flights exist for Aug. 24th at least- I need to get these people back to NY! Thanks, Begin forwarded message: From: Merwin Dela cruz Subject: Fwd: Online Travel Reservation (7556104838)1 DELA CRUZ/MERWIN Dat • - To Les, Here is our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cruz Date: May 7 2016 at 3:21:54 AM GM To: HONE Subject: Fwd: Online Travel Reservatio DELA CRUZ/MERWIN Begin forwarded message: Fr irs" Subject: Online Travel Reservation DELA CRUZ/MERWIN Date: Ma 4 2016 at 7:24:30 PM EDT To EFTA_R1_00579795 EFTA02045509 Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 I (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) 0360131087 0360131088 0360131089 Ticket Number(s) 180-7804401783 180-7804401784 180-7804401785 Email Address: M Contact Numbe Other Number Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) Depart Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 EFTA_R1_00579796 EFTA02045510 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Korean Air 74H Aircraft Flight No. 86 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport EFTA_R1_00579797 EFTA02045511 Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: https://baqs.amadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non-refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis EFTA_R1_00579798 EFTA02045512 (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the client- s itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866-2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours (U.S.) USA - United States Telephone EFTA_R1_00579799 EFTA02045513 Telephone Thank you for choosing Mango Tours. Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON- TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR EFTA_R1_00579800 EFTA02045514 FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at america nexpress.com/phishing. Ci 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayote) and may not be used without written permission. Used hereunder by license. For Google -Maps Terms of Use" click here: jhttp://maps.Roogle.com/help/terms maps.htmll. For "Map Legal Notices" click here: (http://www.maps.google.com/help/leizalnotices maps.html). There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.comitravelterms California CSTN1022318, Washington UBIN600-469-694, Iowa TAN002, Nevada NVN2001-0126 Refit 160816-001831 From: Natalia Molotkova EFTA_R1_00579801 EFTA02045515 Sent: 08/16/2016 09:12 AM Yes, sorry, we don't own this reservation, can't change it, sorry. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Natalia Molotkova Sent: 08/16/2016 09:04 AM Morning, sure, let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 08/1 AM Hi Natasha is it possible for you to change this return flight for all 3 passengers to depart Aug. 24? We did not do the original booking I probably have to call Mango Tours can you tell me if the same flights exist for Aug. 24th at least I need to get these people back to NY! Thanks, Lesley Begin forwarded message: EFTA_R1_00579802 EFTA02045516 From: Merwin Dela cruz Subject: Fwd: Online Travel Reservation-I DELA CRUZ/MERWIN Date: August 15, 2016 at 10:54:28 PM EDT To II our original flight Information. Thank you Merwin Dela Cruz Begin forwarded message: From: Merwin Dela cru Date: May 7 2016 at 3:21:54 AM GM To: HONEY Subject: Fw n me rave Reservation (7556104838)1 DELA CRUZ/MERWIN Begin forwarded message: From: "Mango Tours" Subject: Online Travel Reservation (7556104838)IDELA CRUZ/MERWIN Date: May 4, 2016 at 7:24:30 PM EDT To: Dear Sir/Madam, You have successfully booked your reservation. We recommend that you make a note of the booking reservation number or print this page. Mango Tours Control Number : 7556104838 Total Cost : USD 3258 1 (Round-trip) AIR Record Locator (SUZNI6) - Ticketed PASSENGER DETAILS(1) Passenger(s) List DELA CRUZ / MERWIN MEDINA MR DELA CRUZ / KARENHART FONTANILLA MS E FTA_R 1_00579803 EFTA02045517 DELA CRUZ / BRIANNA JULLIENNE MS Invoice Number(s) 0360131087 0360131088 0360131089 Ticket Number(s) 180-7804401783 180-7804401784 180-78044017 Email Addres Contact Num Other Numbe Class of service: Economy FLIGHT DETAILS(1) Flight 1 (Booked) Depart Thu, Aug 11 12:50 AM New York, New York USA John F Kennedy International Airport Terminal 1 Arrive Fri, Aug 12 4:10 AM Incheon [Seoul], South Korea Incheon International Airport Korean Air 74H Aircraft Flight No. 86 Booking Class: Airline Ctrl No: Q KE-5UZNI6 Flight 2 (Booked) Depart Fri, Aug 12 8:00 AM Incheon [Seoul], South Korea Incheon International Airport Arrive Fri, Aug 12 10:50 AM Manila, Philippines Ninoy Aquino International Airport EFTA_R1_00579804 EFTA02045518 Korean Air Boeing 777-300 Flight No. 621 Booking Class: Q Airline Ctrl No: KE-5UZNI6 Flight 3 (Booked) Depart Sat, Sep 3 12:20 PM Manila, Philippines Ninoy Aquino International Airport Terminal 1 Arrive Sat, Sep 3 5:15 PM Incheon [Seoul], South Korea Incheon International Airport Korean Air Boeing 777-300 Flight No. 622 Booking Class: U Airline Ctrl No: KE-5UZNI6 Flight 4 (Booked) Depart Sat, Sep 3 7:30 PM Incheon [Seoul], South Korea Incheon International Airport Arrive Sat, Sep 3 8:45 PM New York, New York USA John F Kennedy International Airport Korean Air 74H Aircraft Flight No. 85 Booking Class: U Airline Ctrl No: KE-5UZNI6 BAGGAGE POLICY Read baggage information at: https://bags.amadeus.com GENERAL TERMS AND CONDITIONS FEES AND PENALTIES • Service fee of $10.00 per passenger will be added on top of the fare cost if payment is made through any of our branches. • Below are sample penalty fees. Fees may vary EFTA_R1_00579805 EFTA02045519 depending on which airline you booked. • Date Changes: USD250 + Fare difference (if applicable) • Name Corrections: USD50 (if allowed) • Refunds: USD250+ (if allowed) • Service Fees: USD50 on top of penalties • Penalties apply for changes, no-shows, and full refunds • Tickets are non-refundable when partially used • Other terms and conditions apply • For Canadian credit card holders, foreign transaction and other applicable fees imposed by the credit card company may apply. CANCELLATION POLICY • Finalized and guaranteed bookings are good as SOLD. Guaranteed and No-show bookings are non- refundable. • Revisions and/or changes in bookings should only be coursed through Mango Tours. Mango Tours will not be held responsible to any claims on services that will be arranged directly with the hotel/resort or airline. • Revisions and/or changes in bookings are subject to penalty fees. For in-house guests who decide to shorten their stay, payment for the unused nights shall be non-refundable. Land arrangements based on promotional rates are arranged on BOOK & BUY basis (accommodation, tours and airport transfers); and are non-refundable. RESPONSIBILITY WAIVER Mango Tours will make its best efforts to ensure its services are of international standards. However, Mango Tours will not be responsible for any damage or loss of guests' personal property due to any mishaps or accidents beyond the company's control. FORCE MAJEURE Mango Tours will not be responsible to its clients for failure to abide by the terms and agreements due to circumstances beyond its control. If guests are stranded at the hotel/resort or any destination for any reason beyond its control (typhoons, natural disasters and calamities, political unrest, etc.), the guests may be required by the hotel/resort to shoulder charges to enable the property to cover costs. REFUND POLICY Tickets or any travel services purchased from Mango Tours are subject for refund approval. All refund requests are subject to certain rules and conditions. Fees or penalties may apply to the refund. EFTA_R1_00579806 EFTA02045520 For credit card payments, processing of refund may take six to eight weeks from the date of notice. The amount will be refunded to the credit card used for the transaction. For cash payments, processing of refund may take at least 30 days from the date of notice. Once the refund is processed, the client s itinerary will be cancelled. NOTE: For important and urgent concerns, you may call Mango Tours at 1-866-2-MANILA (U.S. toll-free) or (639) 893-0002 if you're in the Philippines. Reservation Office Travel Consultant Online (Website) Mango Tours (U.S.) Telepho Toll Fre (Philipp Telep Mobil (Sma For in umes, ou ma con ac us a r call U.S. toll-free- Thank you for choosing Mango Tours. Scan Code THE FARE(S) LISTED ON THIS ITINERARY ARE SUBJECT TO CHANGE PRIOR TO THE TIME YOU RECEIVE CONFIRMATION THAT YOUR CREDIT CARD HAS BEEN CHARGED. IF THERE IS AN UNFORESEEN CHANGE IN AIRFARE PRICE, MANGO TOURS WILL CONTACT YOU IMMEDIATELY. EFTA_R1_00579807 EFTA02045521 PLEASE CHECK ALL TICKETS AND INVOICES UPON RECEIPT. MANGOTOURS WILL NOT BE RESPONSIBLE FOR ERRORS 12HRS AFTER TICKET ISSUANCE. TICKETS ARE VALID FOR ONE (1) YEAR FROM DATE OF ISSUE WITH EXCEPTION OF CERTAIN FARES THAT HAVE 2, 3, OR 6 MONTHS VALIDITY. PENALTIES APPLY ON NO-SHOWS / CHANGES / CANCELLATIONS / REFUNDS. A $50.00 AGENCY SERVICE FEE APPLIES TO ALL REFUNDS, RE-ISSUANCE, NAME CHANGES AND VOIDED TICKETS ON TOP OF ALL AIRLINE FEES. TICKETS ARE NON-TRANSFERABLE AND MAY BE NON- REFUNDABLE. PASSENGERS ARE RESPONSIBLE FOR PASSPORT VALIDITY, VISAS AND/OR HEALTH REQUIREMENTS INCLUDING BAGGAGE POLICY OF THE AIRLINE THEY ARE TRAVELLING. MAKE SURE YOUR PASSPORT IS VALID FOR AT LEAST SIX (6) MONTHS BEYOND YOUR INTENDED RETURN. PLEASE BE AT THE AIRPORT THREE (3) HOURS BEFORE YOUR FLIGHT. "THANK YOU FOR BOOKING WITH MANGOTOURS AND HAVE A SAFE AND PLEASANT JOURNEY." Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express In any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of Use" click here: fhttp://maps.Roogle.com/help/terms maps.ht For "Map Legal Notices" click here: http://www.maps.google.com/help/legalnotices marn.htmll. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any EFTA_R1_00579808 EFTA02045522 purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other Incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CSTI/1022318, Washington UW17600-469-694, Iowa TAN002, Nevada NV1:2001-0126 Reft$ 160816-001831 E FTA_R 1_00579809 EFTA02045523