EFTA02049395

To: Amex Centurian Travel[ From: Sent: Wed 6/22/2016 2:49:35 PM Subject: Re: Ticket Rec. Loc#VGLODW [Incident: 160622-000080] that looks good...but Jeffrey wants to look at flights now for her to depart on 30th as well...do these same flights work for Thursday Junc 30th? On Jun 22 2016, at 10:06 AM, Natalia Molotkova wrote: To: Subject: Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/22/2016 10:06 AM Later direct flight departs at 1:45 pm, arrival at 442pm, too la We can do the following: to issue on BA stock 1 BA /AA 1528 25JUN LHR MIA 1215P 0445P OPERATED BY AMERICAN AIRLINES INC. 2 BA /AA 2385 29JUN STT MIA 0145P 0442P OPERATED BY AMERICAN AIRLINES INC. 2 BA /AA 1527 29JUN MIA LHR 0615P 0755A OPERATED BY AMERICAN AIRLINES INC. 2 BA 546 S 30JUN LHR FCO 1045A 0220P TOTAL FARE - USD 1584.82 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST EFTA_R1_00586092 EFTA02049395 From: Natalia Molotkova Sent: O6/22/2O16 O9:52 AM Let me have a look.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: O6/22/2O16 O9:48 AM i think the best idea is to issue the brand new ticket w/American! Costs less! Can we get her a flight from S' on 29th (or is the AA1350 the one she should do? it's a long lay over in Miami)? (Forget about the Virgin Atl time...oh well!) On Jun 22, 2016, at 9:14 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: O6/22/2O16 O9:14 AM There are no combinable fares from Miami to Rome with Virgin Atla: Miami. So we can do the following: Option 1 - change existing Virgin Atlantic round trip to one way VS 5Y 25JUN J LHRMIA HK1 100P 530P add collect is $770.60. And issue return flight as one way - does she need to fly via Miami she can fly via Atlanta to have only one stop? If she has to fly from Miami, lowest fare will be Air Berlin via Dussel over AB 7001 29JUN MIA DUS 0405P 0700A AB 8718 30JUN DUS FCO 0555P 0755P FARE - USD 698.40 EFTA_R1_00586093 EFTA02049396 Plus flight from STI'. AA 1350 29JUN STT MIA 0840A 1132A TOTAL FARE - USD 159.86 If she can fly from St Thomas not via Miami , will be Delta DL 674 29JUN STT ATL 0150P 0548P DL 64 29JUN ATL FCO 0633P 1015A TOTAL FARE - USD 2605.56 Or we can issue brand new ticket with Americans and loose Virgin IB 4228 25JUN LHR MIA 1215P 0445P OPERATED BY AMERICAN AIRLINES INC. IB 6124 29JUN MIA MAD 0455P 0745A IB 3230 30JUN MAD FCO 0845A 1115A TOTAL FARE - USD 1383.56 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/22/2016 09:12 AM thanks! On Jun 22, 2016, at 9:00 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: O6/22/2O16 O9:OO AM Sure, checking... EFTA_R1_00586094 EFTA02049397 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/22/2016 07:39 AM Morning! now says she wants to return on 29th to ROME. Can you research this please?! (DepE Return from iami to Rome on 29th. We still will need to get her from STT to Miami on 29th. She will have o Thx! Sent from my iPhone On Jun 21, 2016, at 5:58 PM, Natalia Molotkova wrote: To: Subject: Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova EFTA_R1_00586095 EFTA02049398 From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she ha have to make enough time for her in Miami ti Virgin. Regards, Natalia (Natasha) Molotkova Centurion Relationshi. Mana er Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:36 PM fantastic- that should work- let me ask her about checking bag or carrying on- reply back that this trip works for her- hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. Will she have a bags to check in? Or ji EFTA_R1_00586096 EFTA02049399 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: O6/21/2O16 O4:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova From: Natalia Molotkova Sent: O6/21/2O16 O4:2O PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: O6/21/2O16 O4:18 PM HI Natasha- can you look in to changing this ticket to go from London to Miami on June 30th from Miami- .She will also need a ticket from STT to Miami on the altogether..? (She will be flying on Jeffrey- s private plane to STT on Monday at all with this existing ticket due to it being Virgin Atlantic, but instead, purchas' please check it out and let me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova EFTA_R1_00586097 EFTA02049400 From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:12 AM ok- I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:06 AM EFTA_R1_00586098 EFTA02049401 thanks On Jun 21, 2016, at 11:03 AM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 10:45 AM Natasha- will not be able to make her trip to NY tomorrow- due to \ time we car. . lip in order to use the money spent? (I know we will need tc yet-. this will be the 2nd time we change her ticket. The agent I used to change • on holiday)- can you confirm this VA rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americar O 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party con ("Concierge Company"). In some cases, Concierge Company will provide you with certain infor provider(s) fulfilling your concierge service. The actual decision to use any service provider Company and/or American Express Is the responsibility of each Card Member. Concierge O Express strongly recommend that you carefully consider each service provider before choosi Service providers are not employees or agents of Concierge Company or American Express, a act on behalf of Concierge Company or American Express in any way. The Card Member accep provider acknowledges that Concierge Company and/or American Express are in no way resp the service provider used by the Card Member, and expressly understands and agrees that the claims relating to services or products provided by the service provider (including, but not li EFTA_R1_00586099 EFTA02049402 failure to deliver on the terms of any contract between the service provider and the Card Men- provider and not against Concierge Company and/or American Express. Concierge Company shall not be liable for loss, damage, or other claim with respect to any services or products pro service provider. Service provider rates and availability are subject to cha Content is provided "AS IS," without any express or implied warranties. Portions of this conten and may not be used without written permission. Used hereunder by license. For Google here: fhttp://maps.Roogle.com/helaterms maps.html). For "Map Legal Notii here: fhttp://www.maps.google.com/help/legalnotices maps.html}. There is typically no cost efforts Concierge Company and American Express perform on your behalf, although you a' purchases and/or shipping charges you authorize. Fees may apply for meetings and event pl right to note profile and preference data for servicing purposes. American Express acts solely suppliers and is not responsible for the actions or inactions of such suppliers. We want you t suppliers pay us commissions and other incentives for reaching sales targets or other goals incentives to our travel counselors. For more information please visit www.americanexpress.c CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NS/020C Refit 160622-000080 From: Sent: 06/21/2016 06:33 PM Wait. She hasn't responded yet. I'll get back to you in morning. Sent from my iPhone On Jun 21, 2016, at 5:58 PM, Natalia Molotkova wrote: To: Subject: Ticket Rec. Loc#VGLODW From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationship Mana Hours: Monday through Friday 9:00am to 5:30pm EST EFTA_R1_00586100 EFTA02049403 From: Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. On Jun 21, 2016, at 4:43 PM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she ha have to make enough time for her in Miami ti Virgin. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:36 PM fantastic- that should work- let me ask her about checking bag or carrying on- reply back that this trip works for her- hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to EFTA_R1_00586101 EFTA02049404 VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. Will she have a bags to check in? Or ji Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager ours: on ay roug nay am to 5:30pm EST From: EFTA_R1_00586102 EFTA02049405 Sent: 06/21/2016 04:18 PM HI Natasha- can you look in to changing this ticket to go from London to Miami on June 30th from Miami- .She will also need a ticket from STT to Miami on the altogether..? (She will be flying on Jeffrey- s private plane to STT on Monday J' at all with this existing ticket due to it being Virgin Atlantic, but instead, purchas' please check it out and let me know what is best? On Jun 21, 2016, at 11:10 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:12 AM ok- I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, EFTA_R1_00586103 EFTA02049406 Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:06 AM thanks On Jun 21, 2016, at 11:03 AM, Natalia Molotkova < From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 10:45 AM Natasha- will not be able to make her trip to NY tomorrow- due to N, time we cancel the trip in order to use the money spent? (I know we will need tc yet-• this will be the 2nd time we change her ticket. The agent I used to change • on holiday)- can you confirm this VA rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americar EFTA_R1_00586104 EFTA02049407 C 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party con ("Concierge Company"). In some cases, Concierge Company will provide you with certain infor provider(s) fulfilling your concierge service. The actual decision to use any service provider Company and/or American Express is the responsibility of each Card Member. Concierge C' Express strongly recommend that you carefully consider each service provider before choosi Service providers are not employees or agents of Concierge Company or American Express, a act on behalf of Concierge Company or American Express in any way. The Card Member accep provider acknowledges that Concierge Company and/or American Express are in no way resp the service provider used by the Card Member, and expressly understands and agrees that the claims relating to services or products provided by the service provider (including, but not li failure to deliver on the terms of any contract between the service provider and the Card Men. provider and not against Concierge Company and/or American Express. Concierge Company shall not be liable for loss, damage, or other claim with respect to any services or products pro service provider. Service provider rates and availability are subject to cha Content is provided "AS 15," without any express or implied warranties. Portions of this conten and may not be used without written permission. Used hereunder by license. For Google here: Ihtto://maps.gooele.com/help/terms maps.html). For "Map Legal Notii here: chttp://www.maps.google.com/helpfiegalnotices maps.htmg. There is typically no cost efforts Concierge Company and American Express perform on your behalf, although you al purchases and/or shipping charges you authorize. Fees may apply for meetings and event pl right to note profile and preference data for servicing purposes. American Express acts solely suppliers and is not responsible for the actions or inactions of such suppliers. We want you t suppliers pay us commissions and other incentives for reaching sales targets or other goals incentives to our travel counselors. For more information please visit www.americanexpress.c CST#102231.8„ Washington UBI#600-469-694, Iowa TA#002, Nevada NV#20C Ref# 160622-000080 From: Natalia Molotkova Sent: 06/21/2016 05:58 PM Should I make change on Virgin portion or wait? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:45 PM ah got it! ok..will find out. EFTA_R1_00586105 EFTA02049408 On Jun 21, 2016, at 4:43 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:43 PM The reason why I asked about bags, if she has bags to check i make enough time for her in Miami to get bags and check in 1, Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 04:36 PM fantastic...that should work...let me ask her about checking bag or carrying on...lwould think carrying on...I' that this trip works for her...hold this for now please... On Jun 21, 2016, at 4:25 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:25 PM We can change her Virgin flights to VS 5 25JUN LHR MIA 100P 530P VS 6 30JUN MIA LHR 930P 1110A Wil be $686.40 additional collection. EFTA_R1_00586106 EFTA02049409 Will she have a bags to check in? Or just carry on? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 04:24 PM thanks On Jun 21, 2016, at 4:20 PM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 04:20 PM Sure, checking... Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 06/21/2016 04:18 PM HI Natasha...can you look in to changing this ticket to go from London to Miami on Sat. June 25th (instead of from Miami.... She will also need a ticket from STT to Miami on the 30th as well, but maybe this is a separate flying on Jeffrey's private plane to STT on Monday June 27) Or maybe it is not cost effective to do this at all Virgin Atlantic, but instead, purchase a whole new ticket for this kind of trip? Can you please check it out anc On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: EFTA_R1_00586107 EFTA02049410 From: Natalia Molotkova Sent: 06/21/2016 11:15 AM Thank you!! Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:12 AM ok...I will continue to reach out to Margherita for new dates before tomorrow! On Jun 21, 2016, at 11:10 AM, Natalia Molotkova wrote: From: Natalia Molotkova Sent: 06/21/2016 11:10 AM Yes, it is true: REPRICING AND REISSUE MUST BE COMPLETED AT THE SAME TIME THE RESERVATION IS CHANGED Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Sent: 06/21/2016 11:06 AM thanks On Jun 21, 2016, at 11:03 AM, Natalia Molotkova wrote: EFTA_R1_00586108 EFTA02049411 From: Natalia Molotkova Sent: 06/21/2016 11:03 AM Let me double check.. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From Sent: 06/21/2016 10:45 AM Natasha.. will not be able to make her trip to NY tomorrow...due to Virgin Atlantic rules, is it true cancel the trip in order to use the money spent? (I know we will need to change this ticket I just don't have dz time we change her ticket. The agent I used to change the ticket the first time gave me this rule..you were on rule is correct? Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. 0 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by GayotO and may not be used without written permission. Used hereunder by license. For Google "Maps Terms of Use" click EFTA_R1_00586109 EFTA02049412 here: fhttp://maps.google.com/help/terms maps.htmll. For "Map Legal Notices" click here: jhttp://www.maps.Rooale.com/help/Iegalnotices maps.htmil. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 Refit 160622-000080 EFTA_R1_00586110 EFTA02049413