EFTA02056642

To: Accounts Receivable WFC Cc: From: Sent Tue 3/8/2016 8:29:52 PM Subject: Re: Signed Event Order-Enhanced Education Feb. 15-19 Ok thank you! On Mar 8, 2016, at 2:37 PM, Accounts Receivable (WFC) wrote: Hello Thank you very much for your email, and is off sick today. I'm toswarding your email to as Accounting does not have authority to adjust the revenue without Catering team's request. Please wait for his response. Kind Regards, re it onager The Fairmont Waterfront Canada V6C 3L5 From: Sent: Tues Mar M To: Accounts Receivable (WFC) Subject: Re: Signed Event Order-Enhanced Education Feb. 15-19 Hi . My question is what are the 2 charges for the Pre Dinner receptions billed at $105.84 for? They are both posted on Feb. 26th (which I understand is just the post date) but what are they for? I was billed 3 times for Pre Dinner receptions ...once at $574.56 and then 2 times at $468.72. I am thinking you wanted to charge me the entire $574.56 all 3 times and did not...so you added the 2 charges of $105.84 to the $468.72 which then equals the $574.56 per a pre dinner reception price. I get it now—!! This all being said, my boss was unfortunately not able to make the conference and never used your facility or used any of the food/beverage or service people. I do believe a few of the conference folks who were to attend did use the room a day but did not ask for any food... While I understand we were contracted for all of this, I just wonder if there is any concession, perhaps a percentage we could take off, for not using the facility in the end? EFTA_R1_00598919 EFTA02056642 Would greatly appreciate your consideration in the matter and look forward to hearing back from you. Thank you, On Mar 7, 2016, at 6:28 PM Accounts Receivable WFC) wrote: Good afternoon I left you a voice message. I think there is a misunderstanding of the charges because of the different posting date. If the detail of the charges on page 3 of my pdf file are correct with you then there is no "extra" charges posted. The total of all the "banquet charges on page 1 and 2 add up to the total of page 3 of $8,792.70 CAD. If the charges on page 3 are not correct then please let us know which date and what charge, and Jean will contact you. Thank you Kind Regards, ccour i ll•able The Fairmont Waterfront moulaullon. Vancouver, British Columbia Canada V6C 3L5 From: Sent: Monday, March 07, 2016 2:55 PM To: Accounts Receivable (WFC) Subject: Fwd: Signed Event Order-Enhanced Education Feb. 15-19 Hello Solenne. I understand we needed to be billed for the Audio/Visual which we had requested... but I am not sure why we have the 2 extra charges for the Pre Dinner reception? We only contracted for 3 evenings of "Pre Dinner Receptions" (which we were billed for? Below is a copy of our contract. Per M, we would not be charged for any food for the 15th, only the room charge. Can you help? Thanks, Begin forwarded message: EFTA_R1_00598920 EFTA02056643 From: Subject: igne %fei • er- name Education Feb. 15-19 Date: February 12, 2016 at 1:33:18 PM EST This communication is the property of ERN[ Hotels & Resorts and contains confidential information intended only for the persons to whom it is addressed. If you have received this message in error, please immediately notify us by return e-mail and destroy the original message and all copies. <Enhanced.pdf> EFTA_R1_00598921 EFTA02056644