EFTA02057339

To: From: Natalia Molotkova Sent Thur 3/17/2016 8:13:35 PM Subject Jeffrey and Marrakech [Incident: 160318-000506) Title: American Express ® To: Lesley Groff Subject: Jeffrey and Marrakech From: Natalia Molotkova Sent: 03/17/2016 04:13 PM Here is email from the hotel: Dear Natalia, Thank you for your email. We will be pleased to extend the use of the voucher for a period of 3 months, until April 20th 2016, upon availability. I remain at your disposal for any further information you may need. Conditions: that he stays for a minimum stay of 3 nights in the Oriental Pool Villa. With kind regards, Emilie Emilie Pignol Director of Sales & Marketing Address Route du Golf Royal 40000 Marrakech, Morocco Telephone Mobile Skype Email Website mandarinoriental.com Other people who were on the email are: Danilo Huss and Mihaela Tocea You can forward it to centurionsunportecent urion.com or call support team and give support agent the email (incident) number - 160318-000506. EFTA_R1_00600123 EFTA02057339 They will be able to reach out to the hotel (people above, first contact Emilie Pignol, and make reservation. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Monday through Friday 9:00am to 5:30pm EST From: Lesley Groff Sent: 03/17/2016 03:45 PM Hi Natasha Jeffrey will not know if he needs to go to Marrakech until tomorrow .1 know you are out tomorrow who should I speak to tomorrow about the credit and the Mandarin hotel in your absence in case he does need to go and want to book the room? Is there anyone you could debrief about this on your team and is there a contact person at the Mandarin I should know about? Thanks, Lesley Privacy Statement I Visit the Centurion Card website To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpress.com/phishing. © 2015 American Express. All rights reserved When booking concierge services for Card Members, American Express uses a third party concierge service contractor ("Concierge Company"). In some cases, Concierge Company will provide you with certain information about the service provider(s) fulfilling your concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall not be liable for loss, damage, or other claim with respect to any services or products provided to Card Member by service provider. Service provider rates and availability are subject to change. Content is provided "AS IS: without any express or implied warranties. Portions of this content are provided by Gayot© and may not be used without written permission. Used hereunder by license. For Google Maps Terms of EFTA_R1_00600124 EFTA02057340 Use" click here: Ihttp://maps.goosile.com/help/terms maos.htmli. For "Map Legal Notices" click here: http://www.maps.Roogle.com/help/legalnotices maps.htmll. There is typically no cost to you for most booking efforts Concierge Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reaching sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit www.americanexpress.com/travelterms California CST#1022318, Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126 Reftl 160318-000506 EFTA_R1_00600125 EFTA02057341