EFTA02058717

To: Cc: Girard, Jean (WFC) From: Accounts Receivable (WFC) Sent: Tue 3/8/2016 7:37:53 PM Subject: RE: Signed Event Order-Enhanced Education Feb. 15-19 Hello= Thank you very much for your email, and Solenne is off sick today. I'm forwarding your email to Jean, as Accounting does not have authority to adjust the revenue without Catering team's request. Please wait for his response. Kind Regards. Masako Godwin Credit Manager The Fairmont Waterfront 900 Canada Place Way Vancouver, British Columbia Canada V6C 3L5 Tel Fax wfc.arftfairmont.com httolivwvw.fairmont.corntwaterfront-vancouver From Sent: Tuesday, March 08, 2016 11:04 AM To: Accounts Receivable (WFC) Subject: Re: Signed Event Order-Enhanced Education Feb. 15-19 Hi Solennc...My question is what arc the 2 charges for the Prc Dinner receptions billed at S 105.84 for? They are both posted on Feb. 26th (which I understand is just the post date) but what arc they for? I was billed 3 times for Pre Dinner receptions ...once at S574.56 and then 2 EFTA_R1_00602785 EFTA02058717 times at $468.72. I am thinking you wanted to charge me the entire $574.56 all 3 times and did not... so you added the 2 charges of $105.84 to the $468.72 which then equals the $574.56 per a pre dinner reception price. I get it now—!! This all being said, my boss was unfortunately not able to make the conference and never used your facility or used any of the food/beverage or service people. I do believe a few of the conference folks who were to attend did use the room a day but did not ask for any food... While I understand we were contracted for all of this, I just wonder if there is any concession, perhaps a percentage we could take off, for not using the facility in the end? Would greatly appreciate your consideration in the matter and look forward to hearing back from you. Thank you, On Mar 7, 2016, at 6:28 PM, Accounts Receivable (WFC) wrote: Good afternoon I left you a voice message. I think there is a misunderstanding of the charges because of the different posting date. If the detail of the charges on page 3 of my pdf file are correct with you then there is no "extra" charges posted. The total of all the 'banquet charges on page 1 and 2 add up to the total of page 3 of $8,792.70 CAD. If the charges on page 3 are not correct then please let us know which date and what charge, and Jean will contact you. Thank you Kind Regards, Solenne Posson Accounts Receivable The Fairmont Waterfront 900 Canada Place Way Vancouver, British Columbia Canada V6C 3L5 Tel Ili= Fax [email protected] http://www.fairmont.comiwaterfront-vancouver From: Sent: Monday, March 07, 2016 2:55 PM To: Accounts Receivable (WFC) Subject: Fwd: Signed Event Order-Enhanced Education Feb. 15-19 Hello Solenne. I understand we needed to be billed for the Audio/Visual which we had EFTA_R1_00602786 EFTA02058718 requested....but I am not sure why we have the 2 extra charges for the Pre Dinner reception? We only contracted for 3 evenings of "Pre Dinner Receptions" (which we were billed for? Below is a copy of our contract. Per Jean, we would not be charged for any food for the 15th, only the room charge. Can you help? Thanks, Begin forwarded message: From: Subject: Signed Event Order-Enhanced Education Feb. 15- 19 Date: February 12, 2016 at 1 33 18 PM EST To: "Girard, Jean (WFC)" This communication is the property of FRHI Hotels Sr Resorts and contains confidential information intended only for the persons to whom it is addressed. If you have received this message in error, please immediately notify us by return e-mail and destroy the original message and all copies. <Enhanced.pdf> EFTA_R1_00602787 EFTA02058719