Case File
efta-02070980DOJ Data Set 10OtherEFTA02070980
Date
Unknown
Source
DOJ Data Set 10
Reference
efta-02070980
Pages
6
Persons
0
Integrity
Extracted Text (OCR)
EFTA DisclosureText extracted via OCR from the original document. May contain errors from the scanning process.
To:
From:
Sent
Subject:
•
Natalia Molotkova
Fri 9/25/ZWSI:27:42 Phd_
Change
ticket!!
[Email Ref:
TO ENSURE YOUR MESSAGE IS DELIVERED IN ITS ENTIRETY, PLEASE DO NOT REPLY BELOW THIS LINE
Customer (I
.)
09/25/2015 07:27 PM
Ok thx for letting me know. I have read the new ticket! Thank you Sent from my iPhone
Response (Administrator) 09/25/2015 07:27 PM
THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently
out of the office with no access to voicemail or email. My normal office hours are 10:30 AM
to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the
number on the back of your card and press 0 (zero) for the next available Centurion Support
Associate. Have a wonderful day!
Response (Natalia Molotkova) 09/25/2015 07:18 PM
Same thing happened to the ticketing agent, she is getting the higher new fare - 618, so
additional collection is 560, not 520, the agent is working on exchange right now.
Regards,
Natalia Molotkova
Centurion Relationshi • Mana er
Hours: Monday through Friday 10:30am to 7:00pm EST
Response (Natalia Molotkova) 09/25/2015 07:12 PM
I spoke to ticketing, they moved the record to the Urgent Q, due to travel is tomorrow
morning. You should have the new ticket shortly. If it is not done by 9:00 PM, is there are any
way you can call American Express and see how far it is for the exchange to be done?
Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST
Response (Administrator) 09/25/2015 07:03 PM
THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently
out of the office with no access to voicemail or email. My normal office hours are 10:30 AM
to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the
EFTA_R1_00832353
EFTA02070980
number on the back of your card and press 0 (zero) for the next available Centurion Support
Associate. Have a wonderful day!
Customer
09/25/2015 07:03 PM
Ok great. Thx Sent from my iPhone
Response (Natalia Molotkova) 09/25/2015 07:01 PM
I am still here till 7:30 pm, it is still on the exchange Q, let me call ticketing.
Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST
Response (Administrator) 09/25/2015 07:00 PM
THIS EMAIL INBOX IS NOT MONITORED when I am out of the office•• I am currently
out of the office with no access to voicemail or email. My normal office hours are 10:30 AM
to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the
number on the back of your card and press 0 (zero) for the next available Centurion Support
Associate. Have a wonderful day!
Customer (MIMIlla)
09/25/2015 07:00 PM
Will I get ticket soon?! I know you are leaving in one minute ? Sent from my iPhone
Response (Natalia Molotkova) 09/25/2015 05:43 PM
Very strange, but add collect is 520.00USD, the one I advised first time, I could manage new
to store the new fare at 578.30, never know how it works.
Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST
Response (Natalia Molotkova) 09/25/2015 05:31 PM
Ok, let me have a look..
Regards,
Natalia Molotkova
Centurion Relationshi Mona er
EFTA_R1_00632354
EFTA02070981
Hours: Monday through Friday 10:30am to 7:00pm EST
Response (Administrator) 09/25/2015 05:30 PM
THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently
out of the office with no access to voicemail or email. My normal office hours are 10:30 AM
to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the
number on the back of your card and press 0 (zero) for the next available Centurion Support
Associate. Have a wonderful day!
Customer
09/25/2015 05:30 PM
Hi Natasha Please change
ticket to go to LGA not JFK tomorrow! Put her on the
same flight I am on with Habibe. It is an AA flight departing 12:30 I think. Just do it! Doesn't
matter price. Jeffrey wants it done. Ok?! Sent from my iPhone
Begin forwarded message:
From:
all>
Date: September 22, 2015 at 6:11:46
PM AST To: Lesle Groff <le le .'ee
mil. m> Subject: RE: Invoice
for
26SEP15
Hi Lesley,
Thank you , i received it :)
From:
for
Date: Tue 22 S • 2015
To:
Hi
..here is your new ticket to go from the
island to Miami and on to JFK on Sat Sept. 26. Please confirm back...thanks!
Begin forwarded message:
From: "American Express Travel"
<itinera
m amextravel.com>
Subject: Invoice
for
26SEP15
Date: September 22, 2015 at 4:08:34 PM EDT
To: LESLEY JEEOGMAILCOM
DO NOT REPLY TO THIS EMAIL. This message was sent
from a notification only address that cannot accept incoming
messages. If you have any questions lease contact
Centurion Travel Service at 1
If airline tickets are purchased for this itinerary:
Airline Baggage Fee/Rules may apply and can be accessed
by visiting:
http://mvamextravel.com/bacmacie
Your travel arrangements are outlined below in the email.
EFTA_R1_00832355
EFTA02070982
Please refer to attached PDF attachment and itinerary for
more details regarding your travel arrangements. Your
Centurion Travel Service travel plans have been posted to a
secure website. Please click on the link to view your trip
details and add link to your bookmarked favorites for easy
access in the future:
Saturday 26 Sep 15
Other Information
CITIZENS OF LITHUANIA MUST CARRY A VALID PASSPORT
Flight Information
Date
Airline
Airline Record Locator
Flight/Class
Origin
Destination
Departing
Arriving
Estimated Time
Stops
Seats
Confirmed
Flight Information
Date
Airline
Airline Record Locator
Flight/Class
Origin
Destination
Departing
Arriving
Arrival Terminal
Estimated Time
Stops
Seats
Confirmed
26 Sep 2015
American Airlines
AA1350 N Economy Class
Charlotte Amalie, Cyril E King Airport
Miami, Miami International
08:05 AM
11:13 AM
3 Hrs 8 Mins
Non-stop
Unassigned
26 Sep 2015
American Airlines
AA64 N Economy Class
Miami, Miami International
New York, John F Kennedy International
12:40 PM
03:33 PM
Terminal 8
2 Hrs 53 Mins
Non-stop
Unassigned
EFTA_R1_00632356
EFTA02070983
Entry and Exit Information for Travel American Express strongly recommends that
you periodically review www.Visacentral.com/amexfor the most up to date and
accurate entry/exit requirements for your travel destination. Due to frequent
changes, American Express cannot guarantee the accuracy of the information
provided and expressly disclaims any liability for any inaccurate or incomplete
information contained on that site.
You may receive customer service emails even if you have requested not to receive
email marketing offers from American Express. For details about our e-mail
practices, please review the American Express Privacy Statement at
http://www.americanexpress.com/privacv.
See attached itinerary PDF or link for full terms and conditions.
PDF itinerary attachment:
If you are unable to view the PDF attachment, ensure you have Adobe Acrobat
Reader. Refer to website below to download and install this free software.
http://www.adobe.com/products/acrobat/readsteo.html
Thank you for choosing American Express Centurion Travel Service and have a
pleasant trip.
Please be advised that certain mandatory hotel-imposed charges, including, but not
limited to, daily resort or facility fees, may be applicable to your stay and payable to
the hotel operator at check-out from the property. You may wish to inquire with the
hotel before your trip regarding the existence and amount of such charges.
Liability Statement. American Express Travel Related Services Company, Inc. and
its parent, subsidiaries, affiliates and representatives (collectively, "Amex") act as an
agent for travel suppliers and you understand and agree that Amex shall not be
liable for any loss, injury, expense or damage to persons or property resulting,
directly or indirectly, from (1) the acts of omissions of travel suppliers, including but
not limited to delays, overbooking's, cancellation of services, cessation of
operations, accidents or failures of equipment, or changes in fares, itineraries or
schedules; or (2) acts of God, fires, earthquakes, floods, climatic aberrations, acts of
governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or
failures related to the public internet, telecommunications lines or facilities, or third
party technology systems, or any other cause beyond the control of Amex.
Intermediary Disclosure. Amex assists you in finding travel suppliers and making
arrangements that meet your individual needs. We consider various factors in
identifying travel suppliers to you and recommending specific itineraries. In this role,
we are acting as an independent third party and not as a fiduciary. We want you to
be aware that certain suppliers pay us commissions as well as incentives for
reaching sales targets or other goals, and from time to time may also provide
incentives to our travel counselors. Certain suppliers may also provide
compensation to us for various marketing and administrative services that we
perform for them, such as granting them access to our marketing channels,
participating in marketing programs and supporting technology initiatives. In
addition, we receive compensation from suppliers when customers use the
American Express Card or other American Express products to pay for supplier
products and services. From time to time we may en ter into other business
relationships with suppliers and these arrangements, including levels and types of
EFTA_R1_00632357
EFTA02070984
compensation and incentives we receive, are subject to change. In identifying
suppliers and recommending itineraries, we may consider a number of factors,
including supplier availability and your preferences. The relationships we have with
suppliers may also influence the suppliers we identify and the itineraries we
recommend.
California State Seller of Travel Registration Number: 1022318. Washington State
Seller of Travel Registration Number: UBI#600469694.lowa: TA# 002 Registered
Iowa Travel Agency.
Privacy Statement I Visit the Centurion Card website
To learn more about e-mail security or report a suspicious e-mail. please visit us at amemanexpress com/phishinq.
O 2015 American Express. All rights reserved
When booking concierge services for Card Members. American Express uses a third party concierge service contractor ("Concierge
Company). In some cases. Concierge Company will provide you with certain information about the service provider(s) fulfilling your
concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the
responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider
each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or
American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card
Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way
responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the
exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to
negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the
service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall
not be liable for loss. damage, or other claim with respect to any services or products provided to Card Member by service provider.
Service provider rates and availability are subject to change.
Content is provided "AS IS, without any express or implied warranties. Portions of this content are provided by Gayot© and may not
be used without written permission. Used hereunder by license. For Google °Maps Terms of use click here:
(httixiimaysspostie.comiheipierms maps.html). For "Map Legal Notices" click here:
(http:/Mww.maps.0000le.comiheloneoalnobces maps.html). There is typically no cost to you for most booking efforts Concierge
Company and American Express perform on your behalf, atthough you are responsible for any purchases and/or shipping charges
you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for
servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or
inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reachng
sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit
vrww americanexpress comitravetterrns California CST#1022318. Washington UBI#600-469.694, Iowa TA#002. Nevada NV#2001-
0126
Pettit 50926-000462
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EFTA02070985
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To: Merwin Dela Cruz r Cc: From: Lesley Groff Sent: Thur 6/1/2017 3:34:00 PM Subject: Do not Change 3M's code says she was in her apartment yesterday to grab some personal items—she does not need the code changed to her apartment, but she does want you to get a new lock for her personal closet... Thank you IIII for letting me know the apt looked a bit `used' I think may have thrown some items on the bed as she was determine what to take with her...the lock broke on her personal closet when
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