Case File
efta-02072944DOJ Data Set 10OtherEFTA02072944
Date
Unknown
Source
DOJ Data Set 10
Reference
efta-02072944
Pages
10
Persons
0
Integrity
Extracted Text (OCR)
EFTA DisclosureText extracted via OCR from the original document. May contain errors from the scanning process.
To:
From:
Sent
Subject:
Natalia Molotkova
Tue 9/1/2015 1:24:36 PM
Ticket from Rome to Paris for TOMORROW! [Email Ref. 150901-0010781
Customer (M
) 09/01/2015 09:24 AM
booked her own flight after all that!! Thanks for your help anyway! I cancelled the
flight last night... ;)
On Aug 31, 2015, at 6:47 PM, Natalia Molotkova
wrote:
> Response (Natalia Molotkova) 08/31/2015 06:47 PM
> Should I issue 240pm departure?
> Regards,
> Natalia Molotkova
> Centurion Relationshi Mana er
> Hours: Monday through Friday 10:30am to 7:00pm EST
> Customer (=
) 08/31/2015 06:46 PM
> thanks
> On Aug 31, 2015, at 6:34 PM, Natalia Molotkova
wrote:
> >
> >
> > Response (Natalia Molotkova) 08/31/2015 06:34 PM
> > Sure, I am on it...
> > Regards,
> > Natalia Molotkova
> > Centurion Relationshi Mana r
> >
> > Hours: Monday through Friday 10:30am to 7:00pm EST
> >
> > Customer (M
) 08/31/2015 06:34 PM
> > Hi Natasha...can you please book a ticket from Rome to Paris tomorrow, Sept.
possible arriving around 4pm, coach, 1 way for
birthday:
LMK! thanks, Lesley
> > Privacy Statement I Visit the Centurion Card website
> > To learn more about c-mail security or report a suspicious c-mail, please visit us
EFTA_R1_00637927
EFTA02072944
atamericanexpress.com/phishing.
> >
> >
2015 American Express. All rights reserved
> >
> > When booking concierge services for Card Members, American Express uses a third party
concierge service contractor ("Concierge Company"). In some cases, Concierge Company will
provide you with certain information about the service provider(s) fulfilling your concierge
service. The actual decision to use any service provider referred by Concierge Company
and/or American Express is the responsibility of each Card Member. Concierge Company and
American Express strongly recommend that you carefully consider each service provider
before choosing to use that provider. Service providers are not employees or agents of
Concierge Company or American Express, and are not authorized to act on behalf of
Concierge Company or American Express in any way. The Card Member accepting and
utilizing a service provider acknowledges that Concierge Company and/or American Express
are in no way responsible for the actions of the service provider used by the Card Member,
and expressly understands an d agrees that the exclusive remedy for any claims relating to
services or products provided by the service provider (including, but not limited to negligence
or failure to deliver on the terms of any contract between the service provider and the Card
Member) is against the service provider and not against Concierge Company and/or American
Express. Concierge Company and/or American Express shall not be liable for loss, damage, or
other claim with respect to any services or products provided to Card Member by service
provider. Service provider rates and availability are subject to change.
> >
> > Content is provided "AS IS," without any express or implied warranties. Portions of this
content are provided by Gayote and may not be used without written permission. Used
hereunder by license. For Google "Maps Terms of Use" click
bere:(http://maps.google.com/help/terms maps.html). For "Map Legal Notices" click
bere:(htto://www.maps.google.com/belpflegalnoticcs maps.html). There is typically no cost to
you for most booking efforts Concierge Company and American Express perform on your
behalf, although you arc responsible for any purchases and/or shipping charges you authorize.
Fees may apply for meetings and event planning. We reserve the right to note profile and
preference data for servicing purposes. American Express acts solely as sales agent for travel
suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to
be aware that certain suppliers pay us commissions and other incentives for reaching sales
targets or other goals, and may also provide incentives to our travel counselors. For more
information please visitwww.americanexpress.com/travelterms California CST#1022318,
Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126
> >
> >
> > Ref#150901-001078
> Response (Natalia Molotkova) 08/31/2015 06:44 PM
> Yes, 489.00OSD
> Regards,
> Natalia Molotkova
> Centurion Relationshi Mana cr
EFTA_R1_00837928
EFTA02072945
> Hours: Monday through Friday 10:30am to 7:00pm EST
> Customer (1
.) 08/31/2015 06:43 PM
> she is now requesting an Alitalia flight that departs 14:40 arriving 16:50...do you sec that?
> On Aug 31, 2015, at 6:39 PM, Natalia Molotkova ‹
>
wrote:
»
Response (Natalia Molotkova) 08/31/2015 06:39 PM
> > Best fare will be with Air France at 545pm departure
> > 1 AF 1305 OISEP FCO CDG 0545P 0755P
> > TOTAL FARE - USD 489.00
> > Alitali at 325PM OR 455PM - 709.00
> > Regards,
>
Natalia Molotkova
> > Centurion Relationship Manager
> > Hours: Monday through Friday 10:30am to 7:00pm EST
> > Response (Natalia Molotkova) 08/31/2015 06:34 PM
> > Surc, I am on it...
> > Regards,
> > Natalia Molotkova
> > Centurion Relationship Manager
> > Hours: Monday through Friday 10:30am to 7:00pm EST
> > Customer (
) 08/31/2015 06:34 PM
> > Hi Natasha...can you please book a ticket from Rome to Paris tomorrow Seitiiiif
ossible arriving around 4pm, coach, 1 way fo
LMK! thanks, Lesley
> > Privacy Statement I Visit the Centurion Card website
> > To learn more about e-mail security or report a suspicious e-mail, please visit us
atamericanexpress.com/phishing.
> >
> > 0 2015 American Express. All rights reserved
> > When booking concierge services for Card Members, American Express uses a third party
EFTA_R1_00037929
EFTA02072946
concierge service contractor ("Concierge Company"). In some cases, Concierge Company will
provide you with certain information about the service provider(s) fulfilling your concierge
service. The actual decision to use any service provider referred by Concierge Company
and/or American Express is the responsibility of each Card Member. Concierge Company and
American Express strongly recommend that you carefully consider each service provider
before choosing to use that provider. Service providers are not employees or agents of
Concierge Company or American Express, and are not authorized to act on behalf of
Concierge Company or American Express in any way. The Card Member accepting and
utilizing a service provider acknowledges that Concierge Company and/or American Express
are in no way responsible for the actions of the service provider used by the Card Member,
and expressly understands an d agrees that the exclusive remedy for any claims relating to
services or products provided by the service provider (including, but not limited to negligence
or failure to deliver on the terms of any contract between the service provider and the Card
Member) is against the service provider and not against Concierge Company and/or American
Express. Concierge Company and/or American Express shall not be liable for loss, damage, or
other claim with respect to any services or products provided to Card Member by service
provider. Service provider rates and availability are subject to change.
> >
> > Content is provided "AS IS," without any express or implied warranties. Portions of this
content arc provided by Gayote and may not be used without written permission. Used
hereunder by license. For Google "Maps Terms of Use" click
here:(http://maps.aooale.com/help/terms maps.html). For "Map Legal Notices" click
here:(http."WWW maps.iloogle.comilielpleizalnotices maps.html). There is typically no cost to
you for most booking efforts Concierge Company and American Express perform on your
behalf, although you arc responsible for any purchases and/or shipping charges you authorize.
Fees may apply for meetings and event planning. We reserve the right to note profile and
preference data for servicing purposes. American Express acts solely as sales agent for travel
suppliers and is not responsible for the actions or i na ctions of such suppliers. We want you to
be aware that certain suppliers pay us commissions and other incentives for reaching sales
targets or other goals, and may also provide incentives to our travel counselors. For more
information please visitwww.americanexpress.com/travelterms California CST#1022318,
Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126
> >
> >
> > Ref#150901-001078
> Response (Natalia Molotkova) 08/31/2015 06:39 PM
> Best fare will be with Air France at 545pm departure
> 1 AF 1305 OISEP FCO CDG 0545P 0755P
> TOTAL FARE - USD 489.00
> Alitali at 325PM OR 455PM - 709.00
> Regards,
> Natalia Molotkova
> Centurion Relationship Manager
EFTA_R1_00837930
EFTA02072947
> Hours: Monday through Friday 10:30am to 7:00pm EST
> Response (Natalia Molotkova) 08/31/2015 06:34 PM
> Sure, I am on it...
> Regards,
> Natalia Molotkova
> Centurion Relationship Manager
> Hours: Monday through Friday 10:30am to 7:00pm EST
> Customer (
) 08/31/2015 06:34 PM
> Hi Natasha...can you please book a ticket from Rome to Paris tomorrow Se t. 1st if
.c:
ble arriving around 4pm, coach, 1 way fo
LMK! thanks, Lesley
> Privacy Statement I Visit the Centurion Card website
> To learn more about e-mail security or report a suspicious e-mail, please visit us at
americanexpress.com/phishing.
> O 2015 American Express. Ail rights reserved
> When booking concierge services for Card Members, American Express uses a third party
concierge service contractor ("Concierge Company"). In some cases, Concierge Company will
provide you with certain information about the service provider(s) fulfilling your concierge
service. The actual decision to use any service provider referred by Concierge Company
and/or American Express is the responsibility of each Card Member. Concierge Company and
American Express strongly recommend that you carefully consider each service provider
before choosing to use that provider. Service providers are not employees or agents of
Concierge Company or American Express, and are not authorized to act on behalf of
Concierge Company or American Express in any way. The Card Member accepting and
utilizing a service provider acknowledges that Concierge Company and/or American Express
are in no way responsible for the actions of the service provider used by the Card Member,
and expressly understands an d agrees that the exclusive remedy for any claims relating to
services or products provided by the service provider (including, but not limited to negligence
or failure to deliver on the terms of any contract between the service provider and the Card
Member) is against the service provider and not against Concierge Company and/or American
Express. Concierge Company and/or American Express shall not be liable for loss, damage, or
other claim with respect to any services or products provided to Card Member by service
provider. Service provider rates and availability are subject to change.
> Content is provided "AS IS," without any express or implied warranties. Portions of this
content are provided by Gayote and may not be used without written permission. Used
hereunder by license. For Google "Maps Terms of Use" click
here:(http.,'maps tzootzle com help ternm_inaps html). For "Map Legal Notices" click
EFTA_R1_00637931
EFTA02072948
herc(http .WWW maps.google.convhclp•legalnotices maps.html). There is typically no cost to
you for most booking efforts Concierge Company and American Express perform on your
behalf, although you are responsible for any purchases and/or shipping charges you authorize.
Fees may apply for meetings and event planning. We reserve the right to note profile and
preference data for servicing purposes. American Express acts solely as sales agent for travel
suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to
be aware that certain suppliers pay us commissions and other incentives for reaching sales
targets or other goals, and may also provide incentives to our travel counselors. For more
information please visit www.americanexpress.corn/travelterms California CST#1022318,
Washington UBI#600-469-694, Iowa TA#002, Nevada NV#200I-0126
> Ref#150901-001078
Response (Administrator) 09/01/2015 09:24 AM
THIS EMAIL INBOX IS NOT MONITORED when I am out of the office** I am currently
out of the office with no access to voicemail or email. My normal office hours are 10:30 AM
to 7:00 PM EST Monday through Friday. If you need immediate assistance please call the
number on the back of your card and press 0 (zero) for the next available Centurion Support
Associate. Have a wonderful day!
Response (Natalia Molotkova) 08/31/2015 06:47 PM
Should I issue 240pm departure?
Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST
Customer (
) 08/31/2015 06:46 PM
thanks
On Aug 31, 2015, at 6:34 PM, Natalia Molotkova
wrote:
> Response (Natalia Molotkova) 08/31/2015 06:34 PM
> Sure, I am on it...
> Regards,
> Natalia Molotkova
> Centurion Relationshi. Mana er
> Hours: Monday through Friday 10:30am to 7:00pm EST
> Customer (
) 08/31/2015 06:34 PM
EFTA_R1_00837932
EFTA02072949
> Hi Natasha...can you please book a ticket from R me to Paris tomorrow Se t. 1st if
wable arriving around 4pm, coach, 1 way fo
LMK! thanks, Lesley
> Privacy Statement I Visit the Centurion Card website
> To learn more about e-mail security or report a suspicious e-mail, please visit us at
americanexpress.com/phishing.
> O 2015 American Express. All rights reserved
> When booking concierge services for Card Members, American Express uses a third party
concierge service contractor ("Concierge Company"). In some cases, Concierge Company will
provide you with certain information about the service provider(s) fulfilling your concierge
service. The actual decision to use any service provider referred by Concierge Company
and/or American Express is the responsibility of each Card Member. Concierge Company and
American Express strongly recommend that you carefully consider each service provider
before choosing to use that provider. Service providers are not employees or agents of
Concierge Company or American Express, and are not authorized to act on behalf of
Concierge Company or American Express in any way. The Card Member accepting and
utilizing a service provider acknowledges that Concierge Company and/or American Express
are in no way responsible for the actions of the service provider used by the Card Member,
and expressly understands an d agrees that the exclusive remedy for any claims relating to
services or products provided by the service provider (including, but not limited to negligence
or failure to deliver on the terms of any contract between the service provider and the Card
Member) is against the service provider and not against Concierge Company and/or American
Express. Concierge Company and/or American Express shall not be liable for loss, damage, or
other claim with respect to any services or products provided to Card Member by service
provider. Service provider rates and availability are subject to change.
> Content is provided "AS IS," without any express or implied warranties. Portions of this
content are provided by Gayote and may not be used without written permission. Used
hereunder by license. For Google "Maps Terms of Use" click
here:(http. "maps aoorzle com help'terms maps.html). For "Map Legal Notices" click
here:(http.
).% V1/4 maps google coin help_legalnotices_maps_.html). There is typically no cost to
you for most booking efforts Concierge Company and American Express perform on your
behalf, although you are responsible for any purchases and/or shipping charges you authorize.
Fees may apply for meetings and event planning. We reserve the right to note profile and
preference data for servicing purposes. American Express acts solely as sales agent for travel
suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to
be aware that certain suppliers pay us commissions and other incentives for reaching sales
targets or other goals, and may also provide incentives to our travel counselors. For more
information please visit www.americanexpress.com/travelterms California CST#1022318,
Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126
> Ref#150901-001078
Response (Natalia Molotkova) 08/31/2015 06:44 PM
EFTA_R1_00637933
EFTA02072950
Yes, 489.00USD
Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST
Customer t
) 08/31/2015 06:43 PM
she is now requesting an Alitalia flight that departs 14:40 arriving 16:50...do you see that?
On Aug 31, 2015, at 6:39 PM, Natalia Molotkova ‹
>
wrote:
> Response (Natalia Molotkova) 08/31/2015 06:39 PM
> Best fare will be with Air France at 545pm departure
> 1 AF 1305 0ISEP FCO CDG 0545P 0755P
> TOTAL FARE - USD 489.00
> Alitali at 325PM OR 455PM - 709.00
> Regards,
> Natalia Molotkova
> Centurion Relationshi • Mana er
> Hours: Monday through Friday 10:30am to 7:00pm EST
> Response (Natalia Molotkova) 08/31/2015 06:34 PM
> Sure, I am on it...
> Regards,
> Natalia Molotkova
> Centurion Relationship Manager
> Hours: Monday through Friday 10:30am to 7:00pm EST
> Customer (
) 08/31/2015 06:34 PM
> Hi Natasha...can you please book a ticket from Rome to Paris tomorrow, Sept. 1st if
pcSble arriving around 4pm, coach, I way for
birthday:
LMK! thanks, Lesley
> Privacy Statement I Visit the Centurion Card website
> To learn more about e-mail security or report a suspicious e-mail, please visit us at
EFTA_R1_00637934
EFTA02072951
americanexpress.com/phishing.
> © 2015 American Express. All rights reserved
> When booking concierge services for Card Members, American Express uses a third party
concierge service contractor ("Concierge Company"). In some cases, Concierge Company will
provide you with certain information about the service provider(s) fulfilling your concierge
service. The actual decision to use any service provider referred by Concierge Company
and/or American Express is the responsibility of each Card Member. Concierge Company and
American Express strongly recommend that you carefully consider each service provider
before choosing to use that provider. Service providers are not employees or agents of
Concierge Company or American Express, and are not authorized to act on behalf of
Concierge Company or American Express in any way. The Card Member accepting and
utilizing a service provider acknowledges that Concierge Company and/or American Express
arc in no way responsible for the actions of the service provider used by the Card Member,
and expressly understands an d agrees that the exclusive remedy for any claims relating to
services or products provided by the service provider (including, but not limited to negligence
or failure to deliver on the terms of any contract between the service provider and the Card
Member) is against the service provider and not against Concierge Company and/or American
Express. Concierge Company and/or American Express shall not be liable for loss, damage, or
other claim with respect to any services or products provided to Card Member by service
provider. Service provider rates and availability are subject to change.
> Content is provided "AS IS," without any express or implied warranties. Portions of this
content are provided by Gayote and may not be used without written permission. Used
hereunder by license. For Google "Maps Terms of Use" click
here:(http://maps.google.com/help/terms maps.htm11. For "Map Legal Notices" click
here:(http://www.maps.google.com/help/legalnotices maps.htmli. There is typically no cost to
you for most booking efforts Concierge Company and American Express perform on your
behalf, although you are responsible for any purchases and/or shipping charges you authorize.
Fees may apply for meetings and event planning. We reserve the right to note profile and
preference data for servicing purposes. American Express acts solely as sales agent for travel
suppliers and is not responsible for the actions or ina ctions of such suppliers. We want you to
be aware that certain suppliers pay us commissions and other incentives for reaching sales
targets or other goals, and may also provide incentives to our travel counselors. For more
information please visit www.americanexpress.corn/travelterms California CST#1022318,
Washington UBI#600-469-694, Iowa TA#002, Nevada NV#2001-0126
> Ref#150901-001078
Response (Natalia Molotkova) 08/31/2015 06:39 PM
Best fare will be with Air France at 545pm departure
1 AF 1305 0ISEP FCO CDG 0545P 0755P
TOTAL FARE - USD 489.00
EFTA_R1_00037935
EFTA02072952
Alitali at 325PM OR 455PM - 709.00
Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST
Response (Natalia Molotkova) 08/31/2015 06:34 PM
Sure, I am on it...
Regards,
Natalia Molotkova
Centurion Relationship Manager
Hours: Monday through Friday 10:30am to 7:00pm EST
Customer (
) 08/31/2015 06:34 PM
Hi Natasha...can you please book a ticket from Rome to Paris tomorrow S t. 1st if possible
arriving around 4pm, coach, I way fo
birthday:
1
LMK!
thanks, Lesley
Privacy Statement i Visit the Centurion Card webs'te
To learn more about e-mail security or report a suspicious e-mail, please visit us at americanexpresscomiphishinci.
*2015 American Express. All rights reserved
When booking concierge seances for Card Members, American Express uses a third party concierge service contractor ("Concierge
Company.). In some cases. Concierge Company wilt provide you with certain information about the service provider(s) fulfilling your
concierge service. The actual decision to use any service provider referred by Concierge Company and/or American Express is the
responsibility of each Card Member. Concierge Company and American Express strongly recommend that you carefully consider
each service provider before choosing to use that provider. Service providers are not employees or agents of Concierge Company or
American Express, and are not authorized to act on behalf of Concierge Company or American Express in any way. The Card
Member accepting and utilizing a service provider acknowledges that Concierge Company and/or American Express are in no way
responsible for the actions of the service provider used by the Card Member, and expressly understands and agrees that the
exclusive remedy for any claims relating to services or products provided by the service provider (including, but not limited to
negligence or failure to deliver on the terms of any contract between the service provider and the Card Member) is against the
service provider and not against Concierge Company and/or American Express. Concierge Company and/or American Express shall
not be liable for loss. damage, or other claim with respect to any services or products provided to Card Member by service provider.
Service provider rates and availability are subject to change.
Content is provided "AS IS," without any express or implied warranties. Portions of this content are provided by Sayote) and may not
be used without written permission. Used hereunder by license. For Google °Maps Terms of Use" click here:
(http://maps0000lecomihelpiterms maps html). For "Map Legal Notices" click here:
(httpliWww.maps googje.comihelpilegalnotices maps html). There is typically no cost to you for most booking efforts Concierge
Company and American Express perform on your behalf, although you are responsible for any purchases and/or shipping charges
you authorize. Fees may apply for meetings and event planning. We reserve the right to note profile and preference data for
servicing purposes. American Express acts solely as sales agent for travel suppliers and is not responsible for the actions or
inactions of such suppliers. We want you to be aware that certain suppliers pay us commissions and other incentives for reacting
sales targets or other goals, and may also provide incentives to our travel counselors. For more information please visit
wvny.americanexpress.comitravetterrns California CST*1022318. Washington UBI#600-469-694. Iowa TAtt002. Nevada NV*2001-
0126
Re0r150901.001078
EFTA_R1_00637936
EFTA02072953
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