EFTA02073720

To: Karyna Shuliak Cc: molir maialard Kahn[ From: bellaklein Sent Mon 7/27/2015 1:59:19 PM Subject Re: Need help with printer Karyna, I made an appointment with Time Warner for tomorrow IOAM to 11AM. Technician will replace and program the remote control for the TV and and exchange modem. Please insure someone is present in the apartment. Thank you, Bella Tel: On Jul 26, 2015, at 6:12 PM, jamcs I personal genius c • wrote: Hi Bella, Jeffrey has some very important guests in 11J and there's a problem with the TV remotes. The remotes for the TV & Bluray player are missing (there were two old remotes for devices not there anymore) and the Time Warner remote doesn't work very well -- you have to aim it just right and push the buttons multiple times. Sometimes it turns the TV off or on, sometimes it doesn't. It looks very old and the battery door is held on by packing tape. Also, it still has the blue Ubee internet modem, not the new ones we've got in the other apartments. Can you see if we can get these replaced as soon as possible? Is it possible to have a TWC tech come & do it or for us? I don't know if the cable remote needs to be programmed... It'd be preferable if we could avoid them being left without internet & TV while someone took the equipment to the TWC store. EFTA_R1_00640328 EFTA02073720 James Ce your Personal Genius Certified Support Professional 10.6 http://personalgenius us On Jul 26, 2015, at 12:44 PM, Karyna Shuliak •c > wrote: Hi James, Would you please look at their TV in 11J as well, they are having some issue. It is possible it has to do with the time warner contract ( then we will have to speak with Bella) but I am not sure what it is. Thank you, Karyna. On Jul 25, 2015, at 7:45 PM, fames ce I personal genius wrote: It's unlikely we'll have to replace the printer. If you think it's better that you're there just in case, that's great too. It's always lovely to see you. It's up to you — I could just call you if I need you. Is your cell still James Ce your Personal Genius Certified Su Professional 10.6 htto://oersonalaenius.us On Jul 25 2015 at 7:21 PM Karyna Shuliak wrote: Thank you! It is apartment 11J. Please ask for NO. They are important guests for Me. Epstein. In case there printer is EFTA_R1_00840329 EFTA02073721 broken, we will need to get a new one. Do you need me to be there in case we need a new printer? Thank you, Karyna. On Jul 25, 2015, at 7:17 PM, jamcs I personal genius IS wrote: 4PM is good. Which apt & who am I asking for? Thanks! James Ce your Personal Genius O Certified Support Professional 10.6 http://personalq en i us . us On Jul 25, 2015, at 7:07 PM, Karyna Shuliak < James, they asked if you could please come at 4pm? On Jul 25, 2015, at 7:00 PM, Karyna Shuliak rote: Thank you so much James! I just > wrote: EFTA_R1_00640330 EFTA02073722 sent them a messag e, will let you know as soon as they respon d! On Jul 25, 2015, at 6:53 PM, james I personal genius wrote: Hi Karyna, I have plans in the morning, but I could be there anytime between 1 - 6 PM tomorrow if that works? Please let me know. (Also, we no longer work with Sara Rychtarik and Need Mac Help. Please don't copy her. 4)) James Ce your Personal Genius Certified Support Professional 10.6 http://personalaenius.us On Jul 25, 2015, at 6:30 PM, Karyna Shuliak wrote: EFTA_R1_00640331 EFTA02073723 Hi James, Mr. Epstein has guests in one of the apartments at 301 E 66th Street. They need help to set the printer. Will you by any chance have time tomorrow around 1 1 am? I understand it is a short notice and tomorrow is Sunday, but wanted to check in case you are available.. Thank you! Karyna. EFTA_R1_00640332 EFTA02073724