EFTA02073927

To: bellaklein Cc: nu Kahn From: Karyna Shuliak Sent Mon 7/27/2015 3:10:59 PM Subject: Re: Need help with printer ; Richard The guests confirmed for the time warner technician to come in tomorrow. Thanks. On Jul 27, 2015, at 9:59 AM, bellaklein W. wrote: Karyna, I made an appointment with Time Warner for tomorrow LOAM to I I AM. Technician will replace and program the remote control for the TV and and exchange modem. Please insure someone is present in the apartment. Thank you, Bella On Jul 26, 2015, at 6:12 PM, james I personal genius as> wrote: Hi Bella, Jeffrey has some very important guests in 11J and there's a problem with the TV remotes. The remotes for the TV & Bluray player are missing (there were two old remotes for devices not there anymore) and the TimeWarner remote doesn't work very well -- you have to aim it just right and push the buttons multiple times. Sometimes it turns the TV off or on, sometimes it doesn't. It looks very old and the battery door is held on by packing tape. Also, it still has the blue Ubee intemet modem, not the new ones we've got in the other apartments. Can you see if we can get these replaced as soon as possible? Is it possible to have a TWC tech come & do it or for us? I don't know if the cable remote needs to be programmed... EFTA_R1_00640893 EFTA02073927 It'd be preferable if we could avoid them being left without intemet & TV while someone took the equipment to the TWC store. James Ce your Personal Genius Certified Support Professional 10.6 http://personalgenius.us On Jul 26, 2015, at 12:44 PM, Karyna Shuliak <karynashuliak ®icloud.com> wrote: Hi James, Would you please look at their TV in 11J as well, they are having some issue. It is possible it has to do with the time warner contract ( then we will have to speak with Bella) but I am not sure what it is. Thank you, Karyna. On Jul 25, 2015, at 7:45 PM, _lames ce I personal genius wrote: It's unlikely we'll have to replace the printer. If you think it's better that you're there just in case, that's great too. It's always lovely to see you. It's up to you — I could just call you if I need you. Is your cell still James Ce your Personal Genius SISSIProfessional 10.8 http://personalgenius.us EFTA_R1_00640894 EFTA02073928 On Jul 25, 2015, at 7:21 PM, Karyna Shuliak wrote: Thank you! It is apartment 11J. Please ask for Nilli. They are important guests for Me. Epstein. In case there printer is broken, we will need to get a new one. Do you need me to be there in case we need a new printer? Thank you, Karyna. On Jul 25, 2015, at 7:17 PM, james ersonalgenius wro e: 4PM is good. Which apt & who am I asking for? Thanks! James Ce your Personal Genius 7 Certified Support http://personalgenius.us On Jul 25, 2015, at 7:07 PM, Karyna Shuliak <[email protected]> wrote: James, they EFTA_R1_00640895 EFTA02073929 asked if you could please come at 4pm? On Jul 25, 2015, at 7:00 PM, Karyna Shuliak um wrote: Thank you so much James! I just sent them a message, will let you know as soon as they respond! On Jul 25, 2015, at 6:53 PM, fames I personal genius Hi Karyna, wrote: I have plans in the morning, but I could be there anytime between I - 6 PM tomorrow if that works? Please let me know. (Also, we no longer work with Sara Rychtarik and Need Mac Help. Please don't copy her. A) James Ce your Personal Genius Certified Support EFTA_R1_00640896 EFTA02073930 http apersonalgemus us On Jul 25, 2015, at 6:30 PM, Karyna Shuliak <I :> wrote: Hi James, Mr. Epstein has guests in one of the apartments at 301 E 66th Street. They need help to set the printer. Will you by any chance have time tomorrow around 11 am? I understand it is a short notice and tomorrow is Sunday, but wanted to check in case you are available.. Thank you! Karyna. EFTA_R1_00640897 EFTA02073931