EFTA02080931

To: Lesley Grofining l From: james ce I personal genius Sent Thur 4/2/2015 5:08:24 PM Subject: Re: Office number comes in as "Unknown' You get such amazingly interesting issues with your phone. Let me know when you'll be back in the office and enjoy holiday! James Ce your Personal Genius 71,- Certified Su ort Professional 10.6 ttp: persona gemus.us On Apr 2, 2015, at 12:39 PM, Lesley Groff wrote: nothing in U under contacts that are empty..and "show caller ID" is ON...and Yes, I for sure restarted my phone a few times over the weekend...i was having text trouble at one point so I powered down... On Apr Apr 2, 2015, at 12:36 PM, james ce I personal genius wrote: It's a weird one. Can you scroll down to U in your contacts or all the way to the bottom to see if there are any empties? On the phone Settings > Phone > Show My Caller ID > On (?) this shouldn't affect incoming calls, but.... Have you restarted the phone recently? James Ce your Personal Genius Certified Su ort Professional 10.6 htto://personalgenius.us EFTA R1_00883928 EFTA02080931 On Apr 2, 2015, at 12:28 PM, Lesley Groff > wrote: when I search for "Unknown' in my contacts it says "no results"...I will be on holiday all next week! I would love to be able to meet you on this however...we can circle back when I retum...I read up on it a bit and wonder if it is an ATT issue? I just don't get it cause it was working fine.. On Apr 2, 2015, at 1 • • nal genius wrote: Can you search your contacts (on the phone) for a contact card named "Unknown" or any without names? It's unlikely, but it would be the simplest explanation. Are you going to be in the office next week? I'm in jury duty today and tomorrow (at least). It would be easiest if we were there so we could test directly. James Ce your Personal Genius Certified Support Professional 10.6 +1 http: persona enius.us On Mar 31, 2015, at 11:29 AM, wrote: Everyone from the office now comes in as "Unknown"... On Mar 31, 2015, at 11:24 AM, • ' wrote: Does it make a difference who is calling you — Bella EFTA_R1_00883927 EFTA02080932 vs Rich vsM ) James Ce your Personal Genius C Certified Support Professional 10.6 http://personalgenius.us On Mar 31, 2015, at 10:29 AM, Lesley Groff wrote: yes, that is correct I am in the office today and I just had Bella their cell phones to see how calls from here come to their cells...t hey see the office EFTA_R1_00663928 EFTA02080933 number come up... On Mar 31, 2015, at 10:20 AM, fames ce l personal emus wrote: Ummmm Let me get back to you on that. Is this calls from 51st office to your cell? James Ce your Personal Genius 7 Certified Support http://persona genius.us On Mar 31, 2015, at 9:56 AM, Lesley Groff wrote: HI james...the office number used to come to my cell phone labeled as HBRK or Bella or however I have it in my contacts. .now when anyone from the office calls me, it shows up "unknown"...can I fix this? :) lesley EFTA_R1_00663929 EFTA02080934