EFTA02086153

To: Lesley Gro Cc: Bella Klein Richard Kahn From: james ce I persona genius Sent Fri 1/16/2015 8:15:05 PM Subject Re: Internet not working in Apt 11B/Jeffrey not coming There are two wifi networks there (TWC wifi and I I B -- both are written on top of the printer). The password for the I I B network is bemyguest James Ce your Personal Genius CI Certified Su ort Professional 10.6 http://personalgenius.us On Jan 16, 2015, at 2:37 PM, Lesley Groff Fabulous! We recently had new furniture brought in and floors refinished...so I think everything was unplugged from that! Really appreciate your help... I will let our guest know they are back up and running...all he needs to do is log in to "bemyguest" correct? On Jan 16, 2015, at 2:29 PM, james ee l personal genius wrote: I1 B is back up and running. Someone had removed the COAX cable running from the modem into the wall (and unplugged all the devices); oddly, cable intemet works much better when it's actually plugged into something. I bought a replacement cable from RadioShack and brought everything back on line. The guest should be happy now. Have a great weekend!! James Ce your Personal Genius ' Professional 10.6 http fipersonalqemus us EFTA_R1_00875894 EFTA02086153 • 5 AM, bellaldein wrote: Hi James, I call Time Warner to troubleshoot 11 B. It indicates internet is of line. May be a problem on the actual modem or connection. Bill for 11B attached. Please call tech support when you are in the apartment. <NES_TW_ I 1B_0947_110314_166.66_110314.pdf, Thank you, Bella On Jan 16 2015 at 10:28 AM, Lesley Groff wrote: Hi James :) will I be seeing you soon? Sent from my iPhone On Jan 15, 2015, at 12:25 PM 'ames ce ersonalgenius wrote: I'm booked into the late evening tonight, but I will see you at 71st at 10AM tomorrow and can go to 11B after. I need to check the drive on Jeffrey's laptop, so I'll have to do that later. It's not critical, just a "just in case" checkup. James Ce your Personal Genius EFTA_R1_00875895 EFTA02086154 C Certified Support Professional 10.6 http://personalgenius.us On Jan 15, 2015, at 6:55 AM, Lesley Groff wrote: HI James...lt looks like Jeffrey will not be coming to NY after still need you to transfer my phone data to the new Iphone 6 and can still meet you at the house at 10am...not sure if you still need to work on Jeffrey's issue or if you need him there at the house for this...but we are also in need of intemet help in apt I I B...Jena went to the apt last night and says the wiring is strange. We have a guest staying in 11B who needs access ...I know you said you were booked today...might you be able to get over there tomorrow afternoon? EFT/_R1_00875806 EFTA02086155