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To: From: American Express Consumer Travel Sent: Wed 12/12/2012 7:39:45 AM Subject: American Express Requests Your Feedback Title: American Express Travel - Survey Invite Dea As a valued American Express customer, your views on how we can improve our service are extremely important to us. Our records indicate that you recently contacted American Express Centurion Travel Services on December 11, 2012. We would like to know how you felt about the service you received and would appreciate it if you would complete our survey to tell us what you think. We will use your responses together with existing data to improve our services. The survey takes just a few minutes to complete. GET STARTED Thank you for helping us improve our service to you. American Express We have retained MedaIlia. Inc_ a leading online customer feedback solution, to collect your responses, which will only be used to enhance our understanding of your needs so that we can better serve you. EFTA_R1_00815196 EFTA02151725 Please do not "Reply to this invitation. Should you have any problems accessing or completing the survey, please e-mail Medallic. our partner in this process. at mailto:amexctn techsupport c5zwriii64430vnvc8aexpress.medallia.com American Express wants to underscore that we firmly support our privacy policy: httpfiwww amencanexpress.cornMnvacv Medallia. Inc. privacy policy: httpWwww.medallia corn/privacy If you prefer not to receive similar requests in the future. please go to. httpfisurvev.medallia.com/?c5zwm6443bvnvc8&reiectrves ht 2012. American Ex. ress Company. All Rights Reserved. EFTA_R1_00815197 EFTA02151726