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To: Bella Klei Cc: Rich Kahn From: Sent: Wed 7/5/2017 11:14:47 PM Subject: Re: 23andme below from the 23 and ME customer care rep...we were for sure credited for the kits. did you ever receive the wire from Sultan? If so , we will need to return to him the money...please let me know... Hello The 23andMe Personal Genome Service that may be purchased through our US online store is only available for purchase in the United States and must be used in, and returned for analysis from within, the United States in order for us to comply with applicable laws. I apologize if this was unclear to you at the time of your purchase. This is specifically addressed in the 23andMe Terms of Service, which customers must agree to in placing an order. Section 10 states: "You may not use the Services outside of the country to which your sample collection kit was shipped from 23andMe." You can find the full text of our Terms of Service here: https://www.23andme.comfabout/tos/ At this time, I am required to invalidate all sample kits in your recent order as we cannot provide the US version of the Personal Genome Service outside of the United States. I have processed a full refund for your kits to the purchasing payment method. You should see this refund reflected on your statement within 7-10 business days. We do not currently offer our services in the United Arab Emirates, and cannot support the use of our service in your region at this time. I apologize for any inconvenience and appreciate your understanding that these policies are in place to ensure we are complying with applicable laws. Regards, Taylor The 23andMe Team . .i On Jul 2, 2017, at 9:13 AM, Bela Klein > wrote: Purchase was made by Lesley for Sultain as per JE request on June 8th. 1 emailed wire EFTA_R1_00947862 EFTA02217606 instructions to pay back JE as was requested, but he probably returned it?....Lcs, do you have more info? Email from Lesley is attached Hello, Centurion® JEFFREY Card <bluebox.gif E Ending: <ang_lock.gif5. EPSTEIN 14009 A merchant credit was received Jun 28, 2017 23ANDME INC <bln_cap_VERYGOOD_006890 Jeft.png For your most up to date <LaptopX2.png> account information visit us at AmericanExoress.com View ccoun Details Online Was this email helpful? <YesButton.jpg> <NoButton.jpg= EFTA_R1_00947863 EFTA02217607 To stop this alert, simply click here. Thank you, Bella Privecy_Stelement Upchfie Your Email Your Card Member information is included above to help you recognize this as a customer service e mail from American Express. To learn more about e-mail security or report a suspcious e-mail. pleat visit us at americanexoreSs.COMfohishing. We kindly ask you not to reply to this e-mail but instead contact us via Customer Care rtl 2017 American Express. All rights reserved. ALEENALEMCH0107<Tracking gib Begin forwarded message: From: Lesley Groff Subject: Re: Wirin Date: June 13, 2017 at 1:08:51 PM EDT To: Sultan Bin Sulayem 1 13. Cc: Bella Klein cil.a> Fantastic! So happy they have made it to you safe and sound! Bella in our accounting department will send you his wiring instructions. Take care, Lesley Sent from my iPhone On Jun 13. 2017, at 1:00 PM, Sultan Bin Sulayem <2 .. wrote: EFTA_R1_00947864 EFTA02217608 Dear Leslie I have just received the test kits Thank you so much Please e mail me Jeffery wiring instructions so I can send the money Sent from my iPhone EFTA_R1_00947865 EFTA02217609