EFTA02249251

To: Cc: From: ata is o o cova Sent: Tue 6/5/2018 1:3 Subject: Cancel Tikcet for (VCYYGP) Title: American Express V Lesley, just heard from my refund desk (was afraid of that): USED VALUE IS HIGHER THAN TOTAL TKT VALUE NO REFUND DUE ON THIS TKT.. So, if she might fly back to Rostov, we can exchange ticket, but no refund. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok, thanks On Jun 1, 2018, at 4:45 PM, Natalia Molotkova wrote: Done, refund might take up to two billing cycles. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST yes, Please cancel thanks On Jun 1, 2018, at 4:33 PM, Natalia Molotkova ‹ > wrote: EFTA_R1_01031176 EFTA02249251 Yes, refundable, can't tell you how much refund will be: IN CASE OF CANCELLATION AFTER DEPARTURE REFUND THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICABLE FARE FLOWN. Ok to cancel? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST No, Aeroflot doesn't allow to re-book later, use as a credit. But I think we issued her ticket as refundable, let me have a look. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST will not take her flight from Rustov to NY...we need to cancel for credit? not sure... 5:20pm to arrive JFK via Aeroflot/1102 (Rec. Loc To learn more about o•mail security or report a suspicious e-mail. please visit us at aroricanon)ross cartt'ulushinu. t, 2015 American Express. All rights reserved American Express uses 3rd party concierge source providers who are not authorized to act on behalf of Amorican Express I and you acknowledge that Amencan Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges andror fees you authorize. We reserve the right to note profile and preference data for servicing purposes, EFTA_R1_01031177 EFTA02249252