EFTA02249452

To: Amex Cen ' Cc: Bella Klein From: Lesley Gro Sent: Tue 6/5/2018 1:52:05m. Subject: Re: Cancel Tikcet for Ok..too bad. I do not believe she will go back to Rustov...but I don't know. We will just have to let it be. On Jun 5, 2018, at 9:33 AM, Natalia Molotkova <la wrote: Lesley, just heard from my refund desk (was afraid of that): USED VALUE IS HIGHER THAN TOTAL TKT VALUE NO REFUND DUE ON THIS TKT.. So, if she might fly back to Rostov, we can exchange ticket, but no refund. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST ok, thanks On Jun 1, 2018, at 4:45 PM, Natalia Molotkova wrote: Done, refund might take up to two billing cycles. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST yes, Please cancel thanks On Jun 1, 2018, at 4:33 PM, Natalia Molotkova <Mal> wrote: Yes, refundable, can't tell you how much refund will be: IN CASE OF CANCELLATION AFTER DEPARTURE REFUND THE DIFFERENCE BETWEEN THE FARE PAID AND THE APPLICABLE FARE FLOWN. EFTA_R1_01031836 EFTA02249452 Ok to cancel? Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST No, Aeroflot doesn't allow to re-book later, use as a credit. But I think we issued her ticket as refundable, let r Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST will not take her flight from Rustov to NY...we need to cancel for credit? not sure... 5:20pinIMI to arrive JFK via AeroJlot#102 (Rec. Loch_ I To learn more about email secunty or report a suspicious e-mail, please visit us at imoricanexpress corrlph:shrg, '+2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authenzo, Wo (OWN.) the nght to note profile and preference data for servicing purposes. EFTA_R1_01031837 EFTA02249453