EFTA02254361

To: Amex Centurian Trave■ From: Lesley Groff Sent: Thur 9/6/2018 2:31:12 PM Subject: Re: Cancel ticket JESQDN no kidding...but I do as I am asked. ..lets change to the below for the $4I US. Please issue ticket . thanks • • olotkova te: I learned it hard way - never purchase ticket as non-refundable if you don't have visa (especially for Russian If we do SU2458 12NOV SVO CDG 250P 445P SU2455 15NOV CDG SVO 130P 725P will be same fare, but still changed fee EUR35.00 ($41.00 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST hmm. OK and to change to a later date in future (like Nov. 12-15 as an example) would it be an even exchar be difficult...she will for sure got at some point but we don't know when. Her visa did not come through so s It was $591.30 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Ok got it. I am waiting to hear if she might go another time. Can you tell me price we paid? Sent from my iPhone Yes, refundable is refundable. But not every airline allows to use ticket you cancel as a credit, only US airline EFTA_R1_01046110 EFTA02254361 Ticket she has - is completely non-refundable, we can't make it refundable or change to something what we you have to re-book new travel dates at the same time when you canceling original. Regards, Natalia (Natasha) Molotkova Hours: Mon through Friday 9AM-530PM EST Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the tir purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? Or you on whether or not we have new dates for her. Sent from my iPhone Lesley, morning, her ticket is non refundable. If we cancel, no refund and no credit. If you want to use money when cancellation, for new dates. OK to proceed with cancellation or you will try to change dates? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST We need to cancel the round trip ticket for Nataliya Litvinova please. Do we get a credit? NATALYA LITVINOVA- JESQDN Sept. 7 -9 Sent from my iPhone To learn more about e•mall security or report a suspicious e-mail. please visit us at .1mericanexpress corniph.s,) C2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amer way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service pr service provider and not against American Express. You ate responsible for any purchases, shipping charges and/or fees you authorize. We reserve the rigt preference data for servicing purposes. EFTA_R1_01046111 EFTA02254362