EFTA02257456

To: Amex Centurian Trave From: Lesley Groff Sent: Thur 9/6/2018 2:21:05 PM Subject: Re: Cancel ticket JESQDN hmm. OK and to change to a later date in future (like Nov. 12-15 as an example) would it be an even exchange? or how much do we have to pay? sorry to be difficult...she will for sure got at some point but we don't know when. Her visa did not come through so she can't go now On Sep 6, 2018, at 10:08 AM, Natalia Molotkova wrote: It was $591.30 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Ok got it. I am waiting to hear if she might go another time. Can you tell me price we paid? Sent from my iPhone Yes, refundable is refundable. But not every airline allows to use ticket you cancel as a credit, only US airline Ticket she has - is completely non-refundable, we can't make it refundable or change to something what we you have to re-book new travel dates at the same time when you canceling original. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Oh my. So when I ask for a changeable ticket it could mean that we get no credit unless RE booked at the tir purchase to get credit? Or to get our money back completely ? is that only A fully refundable ticket price? Or you on whether or not we have new dates for her. Sent from my iPhone Lesley, morning, her ticket is non refundable. If we cancel, no refund and no credit. If you want to use money EFTA_R1_01051147 EFTA02257456 when cancellation, for new dates. OK to proceed with cancellation or you will try to change dates? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST We need to cancel the round trip ticket for Nataliya please. Do we get a credit? NATALYA JESQDN Sept. 7 -9 Sent from my iPhone Pr . " I '..t. Ccntunon Card welysite To learn more about e-mail security or report a suspicious e-mail. please visit us at americanexpress conVphishinq. O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who aro not authorised to act on bohalf of Anwican Express and you atknowtodgo that Armen way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service pr service provider and not against American Express. You aro responsible for any purchases, shipping charges andlor foos you authorize. We rosofvo tM doe preference data for servicing purposes. EFTA_R1_01051148 EFTA02257457