EFTA02280615

To: Natalia Molotkov From: Sent: Mon 3/18/2019 8:57:57 PM Subject: Re: refudn request Appreciate you keeping tabs on it for us Sent from my iPhonc On Mar 18, 2019, at 4:50 PM, Natalia Molotkova wrote: It took forever to get respond from Delta, I already involved our sale manager, finally. Sorry. It is always very tricky with partial refunds, you never know, if there is any value left. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Flours: Mon through Friday 9AM-530PM EST Ha. Ok. Thanks for keeping on top of it. Oh well Sent from my iPhone I finally got respond on refund request fro cancelled (partially used) ticket fo nothing to refund. Hell= RE: Case Number 29841970 Thanks for contacting us. I'm happy to help with your request regarding ticket number 0067236583544. We're sorry you couldn't use your ticket as planned. We recalculated the fare based on the actual travel. The base fare for the flown part of the ticket is 3542.00 EUR. Since this amount plus taxes and carrier imposed fees equals or exceeds the fare paid, a refund isn't due. EFTA_R1_01101012 EFTA02280615 We appreciate your business and hope you'll continue to choose Delta, our Connection Carriers and our SkyTeam partners for your future air travel needs. Regards, Stephanie Lew Refunds Solutions Specialist Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Pr, ,acv stoteroc o Cc-itto on Cool hcoor'o To learn more about e-mail security or report a suspicious e-mail, please visit us at lmoricanexpress core'phish•ng. C) 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01101013 EFTA02280616