EFTA02283823

To: From: Natalia Molotkova Sent: 1115/2019 2:18:13 PM Subject: flight Title: American Express ® I am sorry, I can't help with ticket that was issued by BA. And I can't request refund of the ticket we issued, due to it is non-refundable, sorry. Still should be somebody at the airport who represents BA, at the gate? With the computer? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Natasha, Please see email from and advise Thank you, Bella On Apr 15, 2019, at 10:12 AM, wrote: Hi Bella, Please tell them that there is no BA ticket desk and there was British Airways representative. They closed the check in on us 1 hour and a couple of minutes before take off. There were about 30 of us still in the line and I was in the front. I have now put it on my own card and will have to take it up with British Airways. It was unbelievable that there was no one who could help us. Thank you, Sent from my iPhone On Apr 15, 2019, at 4:08 PM, Bella Klein .c l> wrote: EFTA_R1_01105864 EFTA02283823 Hi ■, Please read email from Amex regarding your flight. Thank you, Bella Begin forwarded message: From: "Natalia Molotkova" Subject: Date: April 15, 2019 at 10:05:45 AM EDT To: Reply-To: "Natalia Molotkova" Bella, please ask to go back to BA desk, tell them, that she had existing reservation (tick 1257350301433), BA advised she was no-show, ask BA to re-book her next available flight and she already has and possibly refund new straight ticket they issued. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST To learn moro about e-mail security or roport a suspicious e-mail. please visit us 0 2015 Arnoncan Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions oft,. service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges andfor fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01105865 EFTA02283824 Privacy Statement I Visit the Centurion Card web To team more about e-mail security or report a suspicious e-mail, please visit us at ft )2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that American Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize. We reserve the right to note 'wale and preference data br servicing purposes. EFTA_R1_01105866 EFTA02283825