EFTA02283932

To: From: Sent: Subject: Natalia Molotkova Mon 4/29/2019 3:35:11 PM Flight change - URGENT Title: American Express ® Linda called for me to Scandinavian Air, and she said: Per Eric at SK, they can get a refund on the portion that they did not take should they decline the protected flight. The refund will have to be processed through their Refunds Department. Nothing has been changed at this time. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST OK, calling. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST correct...lets see what they have to say... OK, but not yet to cancel the re-protection from Scandinavian? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager EFTA_R1_01106073 EFTA02283932 Hours: Mon through Friday 9AM-530PM EST yes, I actually think a direct flight is WAY better. thank you'll', $1001.70 per ticket. Should I call Scandinavian Ailines and ask if they can refund cancelled flight? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok good deal. what would be the cost for this direct flight? would we get a credit for the other flights? I am holding two seats at Norwegian: DY 7012 30APR JFK CPH 1130P 105P 01MAY Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh my! OK...let me contact thank you for being on top of this. EFTA_R1_01106074 EFTA02283933 Dear Lesley, and here we go - as ana they used to have return flight SK 910 30APR EWR CPH 535P 715A 01MAY Looks lie flight was cancelled by the airline and they were rebooked (by the airline, I don't even have control over ticket any longer) with BA 182 01MAY JFKLHR 1100P 1105A 02MAY - premium economy BA 818 02MAY LHRCPH 205P 500P HRS ID- economy Can you ask if it works for them? If not, not sure what to do, but I can call airline for something different. Or I can book Norwegian Air fro them and try to get refund for cancelled flight? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Pn_va£y' $tatemsrit I Visit thpsenwsion ci webs.ito To learn more about e-mail security or report a suspicious e-mail. please visit us at r"' ' O 2015 American Express. All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Arnoncan Express is In no way responsible or liable for the actions of the service provtder and the only remedy for any claims relating to services or products provided by the service provider is against the service provider and not against American Express. You are responsible for any purchases. shipping charges and/or fees you authorize We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01106075 EFTA02283934