EFTA02284153

To: Amex Centurian Trave From: Lesley Groff Sent: Mon 4/29/2019 4:27:29 PM Subject: Re: Flight change - URGENT please cancel the Scandinavian Air and ask for refund. Please issue new direct one way flights on Nonvegian air! On A pr 29, 2019, at 12:09 PM, Natalia Molotkova wrote: Yes, holding. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST Jeffrey is in a meeting...please keep the Norwegian Air on HOLD for us! OK Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er 'MIRE Hours: Mon through Friday 9AM-530PM EST ok, let me get permission from Jeffrey to purchase new tickets on direct flight...I will come back to you. Linda called for me to Scandinavian Air, and she said: Per Eric at SK, they can get a refund on the portion that they did not take should they decline the protected fligh processed through their Refunds Department. Nothing has been changed at this time. Regards, Natalia (Natasha) Molotkova Centurion Relationshi Mana er EFTA_R1_01107044 EFTA02284153 Flours: Mon through Friday 9AM-530PM EST OK, calling. Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Flours: Mon through Friday 9AM-530PM EST correct...lets see what they have to say... OK, but not yet to cancel the re-protection from Scandinavian? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST yes, I actually think a direct flight is WAY better. thank you" $1001.70 per ticket. Should I call Scandinavian Ailines and ask if they can refund cancelled flight? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST ok good deal. what would be the cost for this direct flight? would we get a credit for the other flights? I am holding two seats at Norwegian: DY 7012 30APR JFK CPH 1130P 105P O1MAY EFTA_R1_01107045 EFTA02284154 Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST oh my! OK...let me contact thank you for being on top of this. Dear Lesley, and here we go - and whey used to have return flight as SK 910 30APR EWR CPH 535P 715A 01MAY Looks lie flight was cancelled by the airline and they were rebooked (by the airline, I don't even have control i BA 182 01MAY JFKLHR 1100P 1105A 02MAY - premium economy BA 818 02MAY LHRCPH 205P 500P HRS ID- economy Can you ask if it works for them? If not, not sure what to do, but I can call airline for something different. Or I and try to get refund for cancelled flight? Regards, Natalia (Natasha) Molotkova Centurion Relationship Manager Hours: Mon through Friday 9AM-530PM EST To learn more about email security or report a suspicious e-mail. please visit us at americanexpress corr,phishrnl. O 2015 American Express All rights reserved American Express uses 3rd party concierge service providers who are not authorized to act on behalf of American Express and you acknowledge that Amen Express is in no way responsible or liable for the actions of the service provider and the only remedy for any claims relating to services or products provided service provider is against the service provider and not against American Express. You are responsible for any purchases, shipping charges and/or fees you authorize. We reserve the right to note profile and preference data for servicing purposes. EFTA_R1_01107046 EFTA02284155