EFTA02303166

From: CSNStores Sent: Thursda , Janua 20, 2011 8:56 PM To: Subject: Information on Order #28023477 (Thread:7825590) Hey Thank you for your inquiry with us at CSNLighting.com, a part of CSN Stores. I apologize that the item is not working out for you. We are proud to offer one of =he best return policies in the online business. You may return your purchase for =ny reason within 30 days of receipt for an exchange or a refund of the =urchase price excluding our shipping and handling costs. Any upgraded =hipping costs will not be refunded. Some of our products are offered with free =hipping, so please be aware that if you return one of these products our actual =utbound shipping costs will be deducted from your return refund. In addition =ome of our items carry a restocking fee which will be deducted from your refund =hould you wish to make a return. We are happy to =rovide prepaid shipping labels. These labels will make the return easier for =ou, and they will speed up the refund process significantly. You will be =esponsible for the cost of the labels; however, they are processed on our account where =ou will receive a 30% discount compared to standard shipping rates. Let me know how you would like to proceed! If you have any additional questions please feel free contact us. Also, you =an view your account online at www.csnstores.com/myaccount</a. <http://www.csnstores.com/myaccount> Regards, Kathleen K. CSN Lighting, a part of CSN Stores www.CSNLighting.com <http://www.csnlighting.com/> EFTA_R1_01174415 EFTA02303166 Want to manage your order online? Go to www.csnstores.com/myaccount</=> <http://www.csnstores.com/myaccount> 2 EFTA_R1_01174416 EFTA02303167