EFTA02308191

From: Sent: Tuesday, May 15, 2012 1:38 PM To: Bella Klein Cc: Rich Kahn; Subject: Fw: Attachments: larry.pdf Well I'm facing a big problem, the carpet was shipped from Skandia (the burn certification company to Applicators plus in Dallas Texas for burn treatment since the carpet failed burn certification!,. During the shipping from Skandia to Applicators plus, UPS damaged the carpet. I'm not sure if its salvageable, its a maybe, but I would like to get a refund from shipping company if possible, Bella, could ask your Tiger personality and attack shipping company and get us a refund?? We paid $2,600 ish for this carpet, it is being used for our new helicopter,. Do you have time to help, my next email will show damaged carpet, Can you help me? I am traveling to Georgia today to pick up the new helicopter and bring to West palm bch for interior installation. Always an issue, sorry Larry Sent via BlackBerry by AT&T Original Message From: "Connie Edwards" < Date: Tue, 15 May 2012 08:22:17 To: < Subject: RE: Hey Larry, I have attached the tracking number you wanted. Let me know if you need anything else. Thank you, Connie Edwards Phone: Ext. 309 Fax: From: tmailto Sent: Monday, May 14, 2012 4:39 PM To: Paul Mullen Cc: • 'Kim Nicholson'; Connie Edwards Subject: Re: Paul,. I think it may be ok, sind the carpet is going in a helicopter and area is small, I will speak to installer to make sure its ok, is the good EFTA_R1_01187318 EFTA02308191 side damage also?? Connie, who did we use to ship, do you have tracking number for me and receipt? The carpet was damage in shipping. Thx Sent via BlackBerry by AT&T From: "Paul Mullen" < Sender: "Paul Mullen" < Date: Mon, 14 May 2012 15:42:45 -0500 To: Cc: ; 'Kim Nicholson'< Subject: FW: Hello Larry, Please look at the picture. The carpet has shipping damage and has been punctured in a few places. The damage has occurred in the small dark areas in the picture. Please advise if you would like us to proceed. Thank you, Paul From: [mailto Sent: Monday, May 14, 2012 3:44 PM To: Subject: `• EVENTS ** EVENT LOCATION DATE BOOTH EBACE Geneva May 14.16 755 NBAA Orlando Oct 30-Nov 1 . "• DISCLAIMER "•' 2 EFTA_R1_01187319 EFTA02308192 This email and attachments are confidential and are intended solely for the person(s) addressed. Any opinions expressed are solely those of the author and do not necessarily represent the official views of this company. If you have received this email in error, please notify us immediately by reply email, and then delete this message from your system. If you have questions or would like additional information about our products or services, please contact Kyle(dot)Rosa(at)Skandialnc(dot)com. Please visit our website: http://www.skandiainc.com/. 3 EFTA_M_01187320 EFTA02308193