EFTA02308281

From: Eileen Rollins Sent: Monday, June 18, 2018 12:20 PM To: Karyna Shuliak; Kathryn Magagna Cc: Richard Kahn; Daphne Wallace; Bella Klein Subject: RE: Your order from ducduc Shipped! Good morning, We do apologize for the error and have corrected it. I have been in contact with White Glove Transportation and everything is being crated and will be delivered prior to the 4th of July. Thank you for your patience and have a great day. Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 www.ducducnyc.com www.thenewtraditionalists.com From: Karyna Shuliak [mai Sent: Friday, June 15, 2018 5:14 PM To: Eileen Rollins; Kathryn Magagna Cc: Richard Kahn; Daphne Wallace; Bella Klein Subject: Re: Your order from ducduc Shipped! EFTA_R1_01187555 EFTA02308281 Dear Kathryn and Eileen, Based on the phone call with Eileen earlier today, I understand that you made a mistake and did not crate the beds before shipping. Please provide the new date when the furniture will be created and shipped. I would like for it to be done by the end of next week. Thank you, Karyna On Jun 15, 2018, at 7:53 AM, Eileen Rollins > wrote: <image003.jpg> Congratulations! Your ducduc order shipped. ORDER 100432 SHIPPED 6.14-18 CARRIER White Glove Transportation BOL 123810 It will be delivered via the carrier listed above — they will call the orders shipping contact to schedule a delivery appointment. CARRIER CONTACT 2 EFTA_R1_01187556 EFTA02308282 Special Moving Services White Glove Transportation IMPORTANT! Please inspect ALL pieces before signing for the delivery. If there is any damage please note the issue on the Bill of Lading. If there is significant damage you may refuse the delivery. The shipper will report the issue to us, but please call Customer Service and let them know as well 212.226- 1868 x406. We stand behind all of our products and will work with you to resolve the issues. Please keep in mind that transit times vary according to final destination. Tri-State (NY, NJ, CT) delivery: within 3 business days Greater US delivery East of the Rockies: 7-14 business days Greater US delivery West of the Rockies: 14-21 business days If you have any other questions at all please call us Sincerely, Client Services <image005.jpg> Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 3 EFTA_R1_01187557 EFTA02308283 www.ducducnyc.com <http://www.ducducnyc.com> www.thenewtraditionalists.com <http://www.thenewtraditionalists.com> Eileen Rollins Client Support & Logistics Coordinator The New Traditionalists ducduc 100 Lawton Street Torrington, CT 06790 www.ducducnyc.com <http://www.ducducnyc.com> www.thenewtraditionalists.com <http://www.thenewtraditionalists.com> 4 EFTA_R1_01187558 EFTA02308284