EFTA02321176

From: Sent: Monday, June 6, 2011 8:10 PM To: Secret Cove Customer Service Subject: Re: Order Confirmation from The Secret Cove Hi Jim, I would like to go ahead with this order. Since there is such a long lead time, and I ultimately want 2 (for bedside lamps) I would like to order an additional lamp as well. Can you add on another to my order, or should I put in a separate order on line? Also, since it takes so long to receive, I want to make sure this is not considered a special order and I will in fact be able to return them if need be, although I don't foresee this being the case. Best, On Jun 3, 2011, at 3:17 PM, Secret Cove Customer Service wrote: Dear l Thank you for shopping at The Secret Cove. We sincerely appreciate the opportunity to serve you. This message is to confirm your order and provide a receipt for your purchase. Please review the details and advise us by return email if corrections are required. You have ordered: 1 JB100 Double Dome Jellyfish Lamp, Blue, Price $1395.00 Shipping is free. M , it will take 45 to 60 days to deliver your order. Please let us know by return email whether or not you wish to go ahead with your order. If you decide to go ahead, your credit card will not be charged until the order is shipped. We will ship your order to: 9 E. 71st St. New York. NY 10021 Your complete satisfaction is our goal. You have two weeks from the date of receipt to be certain your purchase meets all of your expectations. EFTA_R1_01231150 EFTA02321176 Please Save All Packing Materials. What to do if you wish to return the item: Please re-pack the item in the original packing materials and call our toll free number, 1.800.821.1946, for return instructions. At that time we will provide the return shipping address. Once we have received the returned item in undamaged condition, we will issue a refund for the purchase price, less outbound shipping costs. Shipping charges are not refundable. For your protection, return shipments should be insured for the full value of the purchase. In the rare event the item is damaged in the return shipment, we will promptly notify you so that you can request reimbursement from the shipping company. COD returns will not be accepted. Custom works made to your specifications are not returnable. What to do if the item was damaged during shipment: Please re-pack the item in the original packing materials. Call our toll free number, 1-800-821-1946, and advise us of the damage. We will arrange to have the package picked up and ship a replacement to you as soon as possible. Thanks again for shopping with us, Jim Kell Owner The Secret Cove E-mail: [email protected] Catalog: www.secretcove.com <http://www.secretcove.com/> Catalog offices: 20576 Jacklight Ln, Bend, Oregon 97702 2 EFTA_R1_01231151 EFTA02321177