EFTA02323325

From: Sent: Sunday, June 5, 2011 9:18 PM To: Secret Cove Customer Service Subject: Re: Order Confirmation from The Secret Cove I will need to check with my client. We were initially just going to order one first to make sure he likes it, and then order a second if he does. (we are going to use them as bedside table lamps). If it takes that long to receive though, it makes sense for me to order 2 right away, but will it be OK to still return the 2 if the client doesn't like them in person? I'm guessing they are a special order item with the lead time? Please let me know. thank you. On Jun 3, 2011, at 3:17 PM, Secret Cove Customer Service wrote: Dear= Thank you for shopping at The Secret Cove. We sincerely appreciate the opportunity to serve you. This message is to confirm your order and provide a receipt for your purchase. Please review the details and advise us by return email if corrections are required. You have ordered: 1 18100 Double Dome Jellyfish lamp, Blue, Price $1395.00 Shipping is free. it will take 45 to 60 days to deliver your order. Please let us know by return email whether or not you wish to go ahead with your order. If you decide to go ahead, your credit card will not be charged until the order is shipped. We will ship your order to: Your complete satisfaction is our goal. You have two weeks from the date of receipt to be certain your purchase meets all of your expectations. Please Save All Packing Materials. EFTA_R1_01237524 EFTA02323325 What to do if you wish to return the item: Please re-pack the item in the original packing materials and call our toll free number, for return instructions. At that time we will provide the return shipping address. Once we have received the returned item in undamaged condition, we will issue a refund for the purchase price, less outbound shipping costs. Shipping charges are not refundable. For your protection, return shipments should be insured for the full value of the purchase. In the rare event the item is damaged in the return shipment, we will promptly notify you so that you can request reimbursement from the shipping company. COD returns will not be accepted. Custom works made to your specifications are not returnable. What to do if the item was damaged during shipment: Please re-pack the item in the original packing materials. Call our toll free number, and advise us of the damage. We will arrange to have the package picked up and ship a replacement to you as soon as possible. Thanks again for shopping with us, Jim Kell Owner The Secret Cove Catalog offices: 20576 Jacklight Ln, Bend, Oregon 97702 2 EFTA_R1_01237525 EFTA02323326