EFTA02329710

From: Lesley Groff < Sent: Sunday, September 18, 2016 1:35 PM To: Karyna Shuliak Subject: Re: Can you get JE Amex...!!?? for Grand Hyatt Sent from my iPhon= On Sep 18, 2016, at 9:31 AM, Karyna Shuliak < > wrote: <=r> Thanks Lesley! I will see if he can do it today On Sep 1=, 2016, at 8:19 AM, Lesley Groff <Hi Karyna...incredibly, the copy of Jeffrey's Amex I have dots not have his signature on it...can you get a hold of Jeffrey= card ending in M, make sure the back of the card is signed!! Then=make a copy of the back of the card, scan and email it to the Grand Hyatt a=d cc me as well? Below is the email address... <mailto >I a>> wrote:<br><br></div><blockquote type=> [email protected] <mailto:[email protected]> ...I know today is a busy day...we can c=rtainly take care of this tomorrow if need be...I just like getting t=ings done sooner rather than later...! Begin forward=d message: From: TYOGH-Shared MB-Reservation <[email protected] Subject: RE: Picture you requested 2 of 2 Date: Septembe= 18, 2016 at 5:41:27 AM EDT To: <=span>" <mailto <mailto: received. However, we are very afraid to inform you that=the picture of back side you sent us is invalid since there is no signature= Please kindly be informed that a signature (same signature as the on= on the authorization form) is necessary on the back side of credit card. Could you kindly resend us the pic=ure? Dear Ms. Groff, &n=sp; Warm greetings from Grand Hyatt Tokyo, Room Reservation! &n=sp; Thank=you very much for sending us the credit card authorization form and picture=, we surely EFTA_R1_01259175 EFTA02329710 We are very sorry for this inconvenience, but your kind underst=nding is highly appreciated. =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Should you have any questio=, please feel free to contact us at your convenience.=/span> =est regards, Lisa Koizumiadiv> ReservationGrand=Hyatt Tokyo confirm receipt From: Lesley Groff [mail Sent: Saturday, September 17, 2016 11:15 PM To: TYOGH-Shared=MB-Concierge Cc: Karyna Shuliak; IM; Bella Klein; Yamada, Kay= (TYOGH) Subject: Re: Karyna Shuliak & IM Details >] I have just sent you 2 email= with the pictures of the front and back of the CC as you requested. =lease Ye=, please use this card for ALL charges (train, hotel, food, car, drinkst>¦everything) =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Please do le= me know if there is anything else you require. Thank you, Lesley <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif;" class="">On Sep 17, 2016, at 2:25 AM, TYOGH-Shared MB-Concierge <[email protected] <mailto:[email protected]> wrote: Dear Ms. Groff, Tha=k you very much for your reply and sending us credit card form. We surely understand that we can charge=to the card for all charges. =/div> We are sorry for ask=ng you however please kindly confirm us about "All Charges"= <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif;" class="">Can we use the card for all=room charges and any other incidental charges such as train fare, car fare,=food, drinks if they charge to room?=o:p class=""> for charge, Lastly, ple=se be kindly informed that we also kindly ask for pictures/ copies of both sÞs of the card. We feel so=ry for keep chasing you to ask for these documents since local credit card c=mpany requires &=bsp; Please feel free to con¬t for any questions and any further assistance. Thank you very much for your kind understanding and assistance. Takashi Ka= (Mr.)<=div> Concierge 2 EFTA_R1_01259176 EFTA02329711 Grand Hyatt Tokyo From: Lesley Groff [mailto:[email protected] <mailto Sent: Saturday, September 17, 2016 1:24 A= To: &=bsp;TYOGH-Shared MB-Concierge Cc: Karyna Shuliak; B=Ila Klein; Yamada, Kayo (TYOGH) Subject: Re: Karyna Shuliak & Details</=:p> >1 =span lang="EN-US" class=""> Hello Mr. Takas=i, thank you so very much for your response. Your Credit Card A=thorization form has been filled out, signed, scanned and emailed back to y=u. Please confirm receipt. All charges are to go to this card</=pan>...<=:p class=""> Once Karyna and a=rive your hotel they will go directly to the concierge desk to take care of=bullet train tickets ...they=would like help with tours and things to do as well! Thank you, Lesle= On Sep 16, 2016, at 6:01 A=, TYOGH-Shared MB-Concierge <[email protected] <mailto:[email protected]= style=> wro=e: Dear Ms. Groff, Warm greetings from Grand Hyatt Tokyo. Thank you very much for your email. We are happy to arrange airport transfer and any trans=ortation arrangements for Ms. Shuliak and Ms. <= class="">CAR Arrangement We are pleased to confirm arrival car from Narit= Airport to Grand Hyatt Tokyo. TRAIN Information<=pan lang="EN-US" class=""> Please be kindly informed that we a=e of course happy to arrange train tickets for them. Please be kindly informed regarding train tickets t=at the tickets is unable to be reserved in advanced and need to be purchase= at JR ticket counter directly. Then, if you kindly let us know time preferences an= Credit Card Authorization form with Both side card copies, we are pleased t= assist you to purchase train tickets before your arrival. Kindly find the attache= PDF for blank of the form with this email. -Credit Card authorization form=with the card holder's signature -Copy or Picture for both sÞ of the card (with the signature on back side) Please kindly send it us ba=k after filled out the form via email or fax. =span lang="EN-US" style="font-size: 10.Spt; font-family: Calibri, sans-=erif;" class=""> We a=e also happy to arrange train tickets after their arrival since we have a f=w more days.</=pan> In this case, a=l train fare can be charged to their room account instead of sending us car= documents. 3 EFTA_R1_01259177 EFTA02329712 Please be kindly informed regarding the bullet train/ Shinka=sen between Tokyo and Kyoto. </=pan> Kindly find tr=in schedules around 10:00am to 11:00am for each way as below. September 26, MoÚy =0:p class=""> TOKYO=o:p class=""> KYOTO Nozomi# 21 </=d>9:30 AM=o:p class=""> 11:50 AM Nozomi# 219 =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=:40 AM >» 11:58 AM Nozomi# 105 9:50 AM<=pan lang="EN-US" style="font-family: 'M S P ';" class=""></=iv»» 12:08 PM<=span> Nozomi# 317 9:53 AM 12:14 PM style="height: 15.75pt;" class="">Nozomi# 221 10:00 AM >» 12:17 PM Nozomi# 23 =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=0:10 AM >» 12:25 PM Nozomi# 223 10:20 AM=span lang="EN-US" style="font-family: 'M S P 40d t, I;" class=""></=iv»» 12:38 PM<=span> Nozomi# 25 10:30 AM =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=gt;» 12:50 PM <=r style="height: 15.75pt;" class="">Nozomi# 323 10:40 AM 4 EFTA_R1_01259178 EFTA02329713 12:58 PM Nozomi# 107 =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=0:50 AM >» 1:08 PM Nozomi# 225 11:00 AM=span lang="EN-US" style="font-family: 'M S P 40„ ';" class=""></=iv»» 1:17 PM</=pan> Nozomi# 27 11:10 AM =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=gt;» 1:25 PM <=r style="height: 15.75pt;" class="">Nozomi# 281 11:23 AM >» 1:38 PM Nozomi# 29 =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=1:30 AM >» 1:50 PM Nozomi# 109 11:50 AM=span lang="EN-US" style="font-family: 'M S P4)´ " class=""></=iv>>» 2:08 PM</=pan> Nozomi# 227 12:00 PM =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=gt;» 2:17 PM <=tbody> October 1, S=turday=/span> =crp class=""> KYOTO=o:p class=""> TOKYO <=r style="height: 15.75pt;" class="">Nozomi# 118 9:36 AM 11:53 AM Nozomi# 314 9:39 AM 5 EFTA_R1_01259179 EFTA02329714 11:56 AM Nozomi# 120 9:45 AM=span lang="EN-US" style="font-family: 'M S P 4444 42 ",';" class=""></riv»» 12:03 P==/span> <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;" class="">Nozomi# 6 9:53 AM >=gt;> 12:13 PM <=r style="height: 15.75pt;" class="">Nozomi# 316 10:02 AM >» 12:20 PM Nozomi# 122 10:05 AM >» 12:23 PM Nozomi# 8 10:18 AM=span lang="EN-US" style="font-family: 'M S P 4o= 84 i7 ';" class=""></=iv»» 12:33 P==/span> <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;" class="">Nozomi# 220 10:26 AM =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=gt;» 12:43 PM Nozomi# 150 10:29 AM >»&n=sp; 12:50 PM Nozomi#=o:p class=""> 10 10:36 AM 12:53 PM =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=ozomi# 152 10:45 A==/span> 1:03 PM Nozomi# 12 <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;" class="">10:53 AM >» 1:13 PM 6 EFTA_R1_01259180 EFTA02329715 </=d> Nozomi# 222<=span> 11:05 AM »&=t; 1:23 PM Nozomi#=o:p class=""> 14 11:18 AM >» 1:33 PM =span lang="EN-US" style="font-family: Calibri, sans-serif;" class="">=ozomi# 330 11:26 A==/span> >» 1:43 PM Nozomi# 332 <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif; text-align: center;" class="">11:29 AM >» 1:50 PM </=d> Nozomi# 124<=span> 11:36 AM »&=t; 1:53 PM Nozomi#=o:p class=""> 16 11:53 AM 2:13 PM =o:p class=""> Fare:=/span> Regular clan=: 14,110JPY Green class: 18i01PY<=div> *Green class has wid=r and larger leg space than Regular class *per person and one way *8% hotel service charge + 8% tax will be on top of the amount<=pan lang="EN-US" class=""> *train tickets cannot be refunded a=d cancelled once we arranged =/div> Please feel free to contact us for any qu=stions and any further assistance. We are looking forward to hearing from you and assisting you. Thank you very much.<=:p class=""> =/span> Yours sincerely, Takashi Kai (Mr.) EFTA_R1_01259181 EFTA02329716 Concierge=/span> <=pan lang="EN-US" style="font-size: 10.5pt; font-family: Calibri, sans-s=rif; color: rgb(89, 89, 89);" class="">Grand Hyatt Tokyo Minato-Ku, Tokyo 106.0032 Japan + 81 3 4333 1234 TELEPHONE + 8= 3 4333 8839 DIRECT + 81 3 4333 812= FAX [email protected] <mailto:firstname.lastname@hyat=.com> <=o:p> tokyo.grand.hyatt.com <x-msg://62/tokyo.grand.hyatt.com/> </=iv> <image001.gif=gt; Think before you print: Please consider the enviro=ment before printing this email.=o:p class=""> 2016=Travel + Leisure — 10 Best Hotels in Tokyo 2016 Trip Ad=isor — Certificate of Excellence Hall of Fame, Top 25 Luxury Hotels=in Japan 2015 Michelin Guide Tokyo — Five Pavilion Luxu=y Hotel=/div> Follow u= on: &I=;image002.png> <https:/=www.facebook.com/GrandHyattTokyo> <image003.png> <https://twitter.com/grandhyatttokyo> &l=;image004.png> <=pan style="font-size: 10.5pt; font-family: Arial, sans-serif; color: rgb(=1, 73, 125); text-decoration: none;" class=""><image005.jpg> <http://restaurants.tokyo.grand.hyatt.com/news/ter¬e.html> =/a> From: Lesley Groff [mail <mailto > Sent: Friday, September 16, 2016 12:=9 AM To: TYOGH-Shared MB-Concierge; Karyna Shuliak; MI Cc: Bella Klein Subject: Karyna Shuliak & Details4=pan> Hello Concierge! I wanted to pass along the flight details=for Karyna Shuliak and_-! Can your hotel organize pick u= from the airport on Sept. 21st? We are also wondering if you could o=ganize tickets on the bullet train for them from Tokyo to Kyoto on Sept. 26=h around 10/11am...and a return on Oct 1st around 10/ham? Might your ho=el be able to take them to the train on Sept. 26th and pick them up on Oct.=lst? Karyna and =/span> Lesley =/span> Flight Information =are cc'd on this mail... 21 Sep 2016 =/tr> =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Airline Japan Airlines Airline Record Locator class=""> Flight/Class=o:p class=""> JL 3 X Business Class Origin 8 EFTA_R1_01259182 EFTA02329717 New York, John F Kennedy International Destination <=pan lang="EN-US" style="font-size: lOpt; Departing <=pan lang="EN-US" style="font-size: lOpt; Arriving 12:40 PM / 22 S=p 2016 Depar=ure Terminal Terminal 14=iv> Arrival Terminal Terminal 2 Estimated Time 14 Hrs 10 Mins Stops=o:p class= "'> Non-stop<=span> Seats4=iv>10D, 10G Confirmed </=d> Wednesday 05 Oct 16 font-family: Arial, sans-serif=" class="">Tokyo, Narita International Airport font-family: Arial, sans-serif=" class="">09:30AM=o:p class=""> Flight Information Date 05 Oct 2016 =/tr> =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Airline Japan Airlines Airline Record Locator class=""> Flight/Class=o:p class=""> JL 4 X Business Class Origin Tokyo, Narita International Airport Destination New York, John F Kennedy International Departing <=pan lang="EN-US" style="font-size: lOpt; font-family: Arial, sans-serif=" class="">06:25 PM=o:p class=""> Arriving 06:20 PM=span lang="EN-US" style="font-family: 'M S P 4)d i ti ;" class=""></=iv> Departure Terminal4=pan> Terminal 2 Arrival Terminal Terminal 1 Estimated Time 1= Hrs 55 Mins =tops Non-stop Seats <=pan lang="EN-US" style="font-size: lOpt; font-family: Arial, sans-serif=" class="">2D, 2G 9 EFTA_R1_01259183 EFTA02329718 Begin forwarded message: From: </=pan>"Jeskewitz, Jeannine" < =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Subject: RE: Jeffrey -Aga=n re Grand Hyatt! Date changes... =ate: September 15= 2016 at 11:06:42 AM EDTTo: 'Lesley Groff <mailto >=/o:p> Cc:"[email protected] <mailto:[email protected]> </=pan>[email protected] <mailto:[email protected]» Dear Lesley, Karyna and are all set at the Grand Hyatt Tokyo= Below are their confirmations. And the Concierge's contact d=tail is also below and I've copied them here on this email. T=e concierge team are all able to assist. Best to email as someone is always=covering the account. Kindly let them know Karyna and a= flight details so the hotel is prepared for their arrival. All my best, =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Confirmation Number4=pan> 26530566 Name Ms Karyna Shuliak and Ms =/tr> Arrival Departure </=d>Monday, September 26, 2016 Room Type4=iv> Grand Executive Suite Twin and Grand Club Room Kin= - connecting room Room Rate 31,600 *JPY for double occupancy per night =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">*subjec= to 15% service charge, 8% consumption tax, 1.2% tax on service charge, and 0JPY accommodation tax per person Confirmation Number <=span> Name Ms Karyna S=uliak and Ms Arrival </=d> =div style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times=New Roman', serif;" class="">Departure Wednesday, October 05, 2016 10 EFTA_R1_01259184 EFTA02329719 Room Type Grand Executive Suite Twin and Grand Club Ro=m King - connecting room Room Rate 35,800 •JPY for double occupancy per night Our Concierge.€4>s direct phone number is +81 3 4333 8839, alternatively our hotell>™s main number is +81 3 4333 1234.&n=sp;[email protected] <mailto:[email protected]> <=o:p> =div class="MsoNormal" align="center" style="margin: 0mm 0mm 0.0001pt;=font-size: 12pt; font-family: 'Times New Roman', serif; text-align: center;=> =he information contained in this communication is confidential and intended=only for the use of the recipient named above, and may be legally privilege= and exempt from disclosure under applicable law. If the reader of this mes=age is not the intended recipient, you are hereby notified that any dissemi=ation, distribution or copying of this communication is strictly prohibited= If you have received this communication in error, please resend it to the s=nder and delete the original message and copy of it from your computer syst=m. Opinions, conclusions and other information in this message that do not r=late to our official business should be understood as neither given nor end=rsed by the company. <Billing Auth=rization Form TYOGH.pdf><0922 Ms. Karyna Shuliak Ms. Ann Kal=n Hire Car Confirmation NRT-GHT.PDF> <=iv style="margin: 0mm 0mm 0.0001pt; font-size: 12pt; font-family: 'Times N=w Roman', serif;" class=""> The information cont=ined in this communication is confidential and intended only for the use of=the recipient named above, and may be legally privileged and exempt from di=closure under applicable law. If the reader of this message is not the inteÞd recipient, you are hereby notified that any dissemination, distribution=or copying of this communication is strictly prohibited. If you have receiv=d this communication in error, please resend it to the sender and delete th= original message and copy of it from your computer system. Opinions, concl=sions and other information in this message that do not relate to our offic=al business should be understood as neither given nor endorsed by the compa=y. The information conta=ned in this communication is confidential and intended only for the use of t=e recipient named above, and may be legally privileged and exempt from disc=osure under applicable law. If the reader of this message is not the intend=d recipient, you are hereby notified that any dissemination, distribution o= copying of this communication is strictly prohibited. If you have received=this communication in error, please resend it to the sender and delete the o=iginal message and copy of it from your computer system. Opinions, conclusi=ns and other information in this message that do not relate to our official=business should be understood as neither given nor endorsed by the company.=/font> 11 EFTA_R1_01259185 EFTA02329720